Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About deh2k
since
07-06-2017
01-17-2020
deh2k
Regular Visitor
4
Posts
0
Kudos
0
Solutions
01-17-2020
04:28 PM
Thank you for following up on this. I want to make it clear that the issue is not just that the battery status light is not lit. The modem status web page also reports that no telemetry was reported for the battery, which sounds like the battery health is not being checked. That would be more than a GUI problem.
I hope that your approval process is more effecive this time.
... View more
12-28-2019
02:18 PM
I agree with all that you say, and pretty much said that to the Arris support person. He said that it's up to Comcast to push out firmware that works and there's nothing Arris can do about it. I know for sure that I will buy another brand next time. For now I'm just stuck between two large corporations that messed up my modem and won't help to fix it.
... View more
12-28-2019
12:26 PM
Thanks for the advice. It's probably no surprise that Comcast says it's Arris's problem and Arris says it's Comcast's. And here I am with a modem that isn't working properly. The Arris person did tell me that other people have complained about this, and if that's true then maybe it'll get fixed eventually.
... View more
12-28-2019
06:54 AM
I have an Arris Surfboard SBV3202 that has a battery to keep the landline going when the power is out. I recently noticed that the battery light was off on the modem and checked the management console webpage where I noticed that a) the console looked very different, and b) the Power Supply Telemetry said No Status Reported and that there was no test in progress. It does still show the battery serial number and product ID.
I suspect that Comcast loaded new firmware that disabled the battery check and status. This is bad because a healthy battery is important for making calls when the power is out. I don't know if this change was accidental or intentional, or even if it means the battery is still being charged at all.
I have tried different batteries and called Arris and Comcast and have not had any luck. Any thoughts about what I should do?
... View more
Latest Tags
No tags yet
