About SBM17

SBM17 · ‎09-26-2017

@tjlvtao wrote: When I ordered Xfinity Mobile online it asked to run credit check, stating it's will not impact my credit score. And I also called a customer support who clearly told me it's going to be soft pull. But today I checked there is already 1 hard pull on Equifax, and because my first order didn't succeed(because of Xfinity's issue), I made a second try (which runs the credit again!), so I guess there will be 1 more hard pull!!! Can anyone help to remove those hard pulls? I wouldn't have allow that if I know it's hard inquires. Thanks. Yes, hard pull can't be removed and will impact your credit for about 6 months so you should contact ComcastKenF to have it masked as he suggested.

SBM17 · ‎09-24-2017

@WindsurfMaui wrote: Yes I am set to auto connect as you described. The only time it auto connects consistenly is when I come home. It auto connects to my 2.4 freq and I have to switch it over to 5.0. Only once outside of the house did I connect to xfinitywifi and I'm not sure I was connected because it said my connect speed was 150 and that is a 5.0 freq not the normal xfinity hotspot freq. Have you tried the app WiFi Prioritizer I mentioned above, disable the option "Auto connect to Xfinitywifi when saved connections are not available" and let WiFi Prioritizer manage the connections? You need to arrange the connections in the app WP, the higher ones have more priority.

SBM17 · ‎09-24-2017

@WindsurfMaui wrote: SBM17 Your X Charge automatically connects to wifi hotspots when you are out of the house? My phone never does that. I get a message there is a wifi hotspot available but then I have to manually tell it to connect. Right, whether I was at Walmart, Target, convenience store, gas station... The X-Charge phones just held on tight to the Xfinitywifi it detected.

SBM17 · ‎09-22-2017

@Coaxial wrote: In my case it won't automatically connect to our home WiFi network. I don't want to connect to XFINITY WiFi, just our home network. It is happening at our house and a family member's, and probably would happen to any other network too. Is there ever going to be an official update regarding this issue? I do not think there will be any update for the WiFi issues on your X-Charge as my two X-Charge phones are working great and do not have the problems you're experiencing.

SBM17 · ‎09-21-2017

You need to PM 1 of the XM reps in this forum, KenF or Max, instead of waiting for them to send you a private message.

SBM17 · ‎09-20-2017

@-Mike wrote: Just an update on how I was able to get my phones today without staying home and waiting for FedEx to deliver: As I mentioned above, Comcast does not allow the "Hold at Location" option that would have made this so much easier. However, once FedEx has attempted delivery once, then you can pick up the item at your FedEx Ship Center (not the FedEx location of your choice, like you can with Hold at Location). FedEx attempted delivery today and left a door tag. I watched the tracking info from work, and noted that the item was back at the FedEx facility at about 5:30pm. The facility was open until 7:15pm, so I was able to go there after work and pick it up. I just provided the tracking number and my id. No door tag required. Of course this all depends upon how soon the driver returns to the facility, how late the facility is open, and how far away the facility is from you. It would be a lot simpler if Comcast simply allowed Hold at Location and you could pick it up at the FedEx location of your choice any time during the day. I don't see how the existing system provides any extra fraud protection; it simply inconveniences lots of customers. That's totally correct because that's exactly what I did to get the LG X-Charge phones I ordered lately. I saw the tracking webpage reported the drivers had brought the phones back to the FedEx distribution center at 7pm, I drove there to sign for the packages. The FedEx distribution center closed at 8pm so I didn't have much time but I got them all right. I hope Xfinity Mobile will soon realize it's very silly to not let the customers have the option "Hold at a FedEx location".

SBM17 · ‎09-18-2017

@kamee2109 wrote: But MMS shouldn't have to use cellular data. I switched mainly due to price so I keep my data off. Sometimes my MMS go through on Wi-Fi only, sometimes they don't. That's correct! During hurricane Harvey a couple of weeks ago, my Xfinity cable Internet was cut off for a week. I disabled mobile data on both AT&T and Xfinity Mobile services most of the time to save the data for weather apps. I could still send and receive SMS, MMS without problems using Textra SMS app when mobile data was OFF. In fact, mobile data is OFF 100% of the time on my Xfinity Mobile phones and that never affects my MMS sending/receiving. I am using my home WiFi and Xfinity hotspots in place of mobile data.

SBM17 · ‎09-18-2017

@WindsurfMaui wrote: @TiredRetired wrote: Well, then I guess we got lemons then. Outside the house the LG does not even see the 5ghz signal while my S5 indicates a good signal. The LG says fair on 2.4 while my S5 says very good. That's enough for me. These may be decent phones, but I need something better then just decent. My S5 is 2014 tech and hands down better in every regard then the LG with the notable exception of battery life. The LG has what basically amounts to a car battery, LOL, so it should be better. I leave data off all the time, so good high quality wifi connectivity is an absolute must and the LG just does not deliver the goods for me. The way I see it, we paid 2 dollars to get two SIM cards, a heck of a deal, so I will find my wife a nice S5 or S6 on eBay or Swappa and go from there. Enough complaining about these bad boys. ;-) Well if you really don't want them I'll send you $5 for the postage and you can ship them to me. I really like these phones. I agree. The phone looks gorgeous and works great on everything for me (calls including HD Voice, mms, sms, data, WiFi 2.4GHz & 5GHz,...). I planned to move the SIMs to other phones before I received these 2 X-Charge orders. After I received them, activated & used them for a few days, I fell in love with them and just left the SIMs to run in them. I love the 5.5" 720p screen of these X-Charge's!

SBM17 · ‎09-18-2017

My X-Power and two X-Charge phones are working great as they should be. They always connected to whatever networks I set them to when these networks were detected, including the Xfinitywifi hotspots. Even when I was at the stores like Walmart, Target, Fiesta, HEB, convenience stores... and the Xfinity hotspots were nearby.

SBM17 · ‎09-17-2017

@Coaxial wrote: I have the Auto-Connect to XFINITY WiFi off, and it won't connect to my network automatically. After it is manually connected it'll usually stay connected. If you were to turn off the Auto-Connect to XFINITY WiFi setting I'd assume it won't automatically connect to your home network either. My 2 X-Charge phones auto-connected to Xfinity WiFi OK. Now it makes me believe that the QC on the LG X-Charge was lacking, some phones work fine and some don't. Note that I bought my two $1 X-Charge phones early in the sale.

SBM17 · ‎09-17-2017

Folks, I suggest you try WiFi Prioritizer. Open WiFi Prioritizer to arrange the WiFi connections in the order you prefer, in this case let's move Xfinity WiFi to the top so it'll be the 1st available network the phone will connect to. After that, open the phone's Advanced WiFi Settings to disable Auto-Connect to Xfinity WiFi to let WiFi Prioritizer do its job. There is nothing wrong with the LG X-Charge, only the labeling (Auto-Connect to Xfinity WiFi) is confusing. When Auto-Connect to Xfinity WiFi is enabled, the phone only connects to Xfinity WiFi when it detects no other saved networks. If the phone detects other saved networks (your home WiFi, for example), it will connect to 1 of those with the strongest signal but it will not connect to the available Xfinity WiFi.

SBM17 · ‎09-16-2017

I agree. Recently, Xfinity Mobile instructed FedEx not to allow the "Hold at Location" option and that caused a lot of problems for the people that can't be home to sign for the packages. Xfinity Mobile needs to let people choose this option and then the number of shipping complaints will drop. It's unfortunate that a bad decision could have big effects on many people.

SBM17 · ‎09-16-2017

The Xfinity WiFi Hotspots app is supposed to prioritize and connect the phone automatically to the Xfinity hotspots it detects. However, I've found the free app WiFi Prioritizer which I've used for years could do much better.

SBM17 · ‎09-15-2017

Make sure the APN COMCAST.RSLR.VZWENTP is enabled in Settings/Cellular Networks. Also, I suggest you try the texting app Textra SMS instead of the stock app.

SBM17 · ‎09-12-2017

You can try texting the support line @ 888-936-4968 with the order #.

SBM17 · ‎09-08-2017

@WindsurfMaui wrote: Ken I can't find the service settings area. Where do I go? @After logging onto your XM account @ https://www.xfinity.com/mobile/my-account/settings , you'll see a menu bar like this:

SBM17 · ‎09-07-2017

The XM Voicemail app works great for my LG X-Charge. It showed the voicemail icon in the notification bar for new voicemails and it listed all voicemails when I opened it to check. I suggest you uninstall the app then reinstall it.

SBM17 · ‎09-06-2017

Did you verify with OOMA CS to make sure you've had the correct account number and PIN?

SBM17 · ‎09-06-2017

Failed? Did you receive any email or on-screen messages that told you the port was failed?

SBM17 · ‎09-06-2017

I registered my 1st line in June and so far, I only paid $2.19 a month for 911, State sales tax and city sales tax for it. When you receive your new phone from XM, do not power it up yet. Remove the XM SIM from the phone, power it on, disable Mobile Data, set up WiFi, run firmware and software updates first. These updates might swallow up the free 100MB data allowance so you'd better do them on WiFi. Then turn off the phone to insert the SIM back and start the activation. I would keep Mobile Data disabled then run the Internet connection via my WiFi and the many xfinitywifi hotspots around the city. Remeber Xfinity Mobile calls, SMS and MMS don't need mobile data to operate. In fact, my Xfinity Internet was cut off for about a week during Hurricane Harvey and I disabled Mobile Data during that time. I was able to make/receive calls and texts, even MMS picture texts, to/from friends and family. So just disable mobile data to avoid the $12/GB charges.

SBM17 · ‎09-06-2017

The shipping confirmation email you received from XM has the FedEx tracking number. If you haven't received the shipping confirmation email yet, you need to contact XM reps via phone, text, or chat to find out when the order will ship?

SBM17 · ‎09-06-2017

Yes, you can turn off mobile data and use WiFi & Xfinity hotspots instead. That's what I do to avoid the $12/GB charge.

SBM17 · ‎09-03-2017

@gderf wrote: Well, even when you do get your phone unlocked, the nightmare may continue. I activated my XM LG phone in a chat session, asked for the unlock code, and received it in under a minute. I powered the phone down, and swapped in my Sprint SIM. When the LG booted up it asked me for the unlock code which I supplied and it unlocked successfully. But I can't get the phone to do anything. There is a drop down message available at the top of the screen that says the SIM is not from Xfinity Mobile, replace it with one. Now what? I got on chat this morning to request the unlock code for 1 of the 2 X-Charge phones I recently ordered. The nice XM rep Sonia provided me the code within 5 mins after she verified my information. I inserted the AT&T SIM card, was asked for the unlock code and right after I entered the code, I got the message the unlock was successful. Did you also get a message like this? I suggest you contact Sprint with the IMEI number of the phone to have them run a check to see if the phone is compatible with Sprint or to add it to Sprint's whitelist. You will need to understand that there is no such thing as phone lock/unlock in CDMA world. Phone lock/unlock applies only to GSM carriers such as AT&T and T-Mobile. In CDMA, it's whether the phone is not blacklisted and be on the whitelist of the mobile carrier to work with that carrier. Therefore, unlocking a Verizon phone will allow you to use it on GSM but it does not guarrantee the phone will work OK with other CDMA carriers (Sprint). You'll need to make sure the phone is on the Sprint's whitelist, too.

SBM17 · ‎08-31-2017

@MistahGrimm wrote: ComcastKenF--my iPhone is not from xfinity mobile. I just wasn't sure if there was a software difference between android and iOS that would screw up features like Visual VM. As I said several times before, the Visual VM problems caused by Android-to-iPhone SIM swapping was a false alarm. The LG X-Power was the phone that didn't work correctly with Xfinity Voicemail and initially, it had caused the voicemail problems for the people who ordered their XM lines with this particular phone. I ordered the X-Power also, I did not do the SIM swapping to any other phones and I still had the voicemail problems. When I moved the SIM to other VZ phones that I bought from other stores, the voicemail problems migrated to these phones because my XM SIM was activated with the X-Power. I believe the XM technical team had fixed the voicemail problems by now as the VM on my line is working smoothly as it should be.

SBM17 · ‎08-28-2017

I suggest you use the Xfinity WiFi Hotspots app. Since you didn't say, I assume you're using an Android phone. XFINITY WiFi Hotspots - iOS

SBM17 · ‎08-27-2017

@jswilliams wrote: It is not merely a single number. It happens when I manually dial a number or use a contact number. ANY number. i also ordered my 1st line with the LG X-Power but I don't have this problem. Did you try factory reset? Edit: I reread your post and you said you're returning the phone.

SBM17 · ‎08-27-2017

@jswilliams wrote: THIS IS NOT SOLVED. ". . .are you able to make the phone call without that message when connected to LTE (wifi is off)? " No. after weeks, it is still making me re-enter the number...AND data is roaming. Turning off wifi has absolutely no effect on this. BTW, the number is not for my town (although the area code is the same) it is a Henderson, KY number. And if I drive up nearer to Henderson, the entire problem goes away. Verizons forums say that the problem is a usage code attached to the phone and it will never go away until that code is removed. This is happening to a LOT of Android phones on Verizon's network, especially those listed as Family Plan phones. Try deleting that number from Contacts, restart the phone, open Contacts to add that number again. It might solve your problem.

SBM17 · ‎08-25-2017

The estimated delivery date for my Charge is also next Tue according to the email.

SBM17 · ‎08-25-2017

I only got the order confirmation email from XM. Hopefully, I will receive the shipping confirmation email late this afternoon or like the last time, the day after.

SBM17 · ‎08-25-2017

@tedknick wrote: Thank you, that app works great! You're welcome! The LG X-Charge is on sale for $1 starting today so if you want to get a BYOD line, it's an excellent option, in case you're not aware of the sale.

SBM17 · ‎08-25-2017

@tuffigirl wrote: I jumped on it for hubby... he's still using a $5 piece of junk and he'd been thinking about jumping in, now he'll have a new phone by Tuesday. Won't he be surprised. lol I just love Xfinity Mobile! That's a way Xfinity Mobile tells us BYOD is here.

SBM17 · ‎08-25-2017

I believe there is the option in WiFi settings to restore/reset the WiFi settings to defaults, try it.

SBM17 · ‎08-25-2017

I suggest you try the app WiFi Prioritizer and enable autoswitch for your home WiFi and xfinitywifi in the app. Also, i f there is an option in the Settings to skip/ignore the WiFi access points with weak signals, try not to enable it to see if it will fix the problem.

SBM17 · ‎08-24-2017

Mine is a nano SIM.

SBM17 · ‎08-23-2017

I suggest you try the app WiFi Prioritizer and enable autoswitch for xfinitywifi in the app.

SBM17 · ‎08-20-2017

@CCShane wrote: Hello, is there anything we can assist with from here? Nope!

SBM17 · ‎08-19-2017

@shutter8ug wrote: @SBM17 wrote: @shutter8ug wrote: Not much one can do when the package is shipped requiring "direct signature". In my case the FedEx driver either failed to ring the bell or rang that for the wrong apartment, so even though someone was home all day the first delivery attempt failed. Called FedEx and was told they could not hold the package because the shipper had requested direct signature. The second delivery attempt came through. Direct signature should be made at the FedEx location where you instruct FedEx to leave the package at. That's the reason FedEx offers this option. That depends on who you talk to. In my case FedEx followed the rule to the letter and refused to hold it for pickup. In that sense the "direct signature" part is more about location than who signs for it. In the past I have had no issue getting FedEx to hold packages for me that required signature, but not direct signature. They didn't follow the rule to the letter from what you said or your request for the package to be held at a FedEx location was not done correctly. Please read this FedEx FAQ's: FedEx FAQ's I'd like to quote this paragraph from the FAQ's: " If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location . For FedEx Express ® packages, you may also request the package be held at the delivery station"

SBM17 · ‎08-18-2017

@shutter8ug wrote: Not much one can do when the package is shipped requiring "direct signature". In my case the FedEx driver either failed to ring the bell or rang that for the wrong apartment, so even though someone was home all day the first delivery attempt failed. Called FedEx and was told they could not hold the package because the shipper had requested direct signature. The second delivery attempt came through. Direct signature should be made at the FedEx location where you instruct FedEx to leave the package at. That's the reason FedEx offers this option.

SBM17 · ‎08-18-2017

@JimmyJoe1 wrote: Anyone have a solution to FedEx delivering ONLY throughout the entire day until 8 pm requiring someone to be at the home to sign, and not giving a difinitive time frame to meet the driver? I need to repost this link and I hope XM will add it to the FAQ's: Learn About Signature-Required FedEx® Delivery Options

SBM17 · ‎08-14-2017

@fpirelli wrote: As we have all read, Xfinity cannot support phones not bought for them. We all know that everyone will complain about lack of phone support on outside phones if/when this option is available. They can't effectively support phones that were bought from them either!

SBM17 · ‎08-14-2017

@Hendrjon wrote: I would have to say that I would switch too, IF they add WiFi calling and if I can use my own phone. I am a Verizon customer. I have an S5. Does anyone know if this phone is compatible or not? For the service: How is the connection with cell towers? Do you get any dropped calls? How comparable is this service with Verizon service throughout the country, in terms of keeping a phone call connected and having clarity along with that. Thank you. :--) Phones that work on Verizon network should also work OK on Xfinity Mobile. It's just that XM personnel do not want to tell people that yet. Proof: The XM SIM I got with the LG X-Power when I ordered my line has worked great with no problems in the LG V20 US996 I bought on Amazon.com and the $39.88 VZ Prepaid Moto E4 I bought at local Walmart store.

SBM17 · ‎08-10-2017

When the update of a system app was removed, the Install button would still be labeled as Installed. You need to click on it to start the installation again.

SBM17 · ‎08-10-2017

@ ComcastKenF: That's true! Xfinity Mobile couldn't support even the phones sold by it.

SBM17 · ‎08-08-2017

I've never had problems with the XM Voicemail app on the LG V20 US996. I just left a voicemail from another phone to check after reading your post. It works well for me. I'm running XM Voicemail app version VVM-R1.6.3. I suggest you remove (uninstall) the update then reinstall it.

SBM17 · ‎08-05-2017

To OP, I understand your concern and this is what Xfinity Mobile has not been clear about. I played a bit with their plan charges as compared with other carriers on this page: https://www.xfinity.com/mobile/plan . I fugured out that as soon as we pass the 100MB free data mark, XM will start to charge us $12 for the 1st GB which includes the free 100MB. As soon as we pass the 1GB mark, and NOT 1.1GB, we will be charged for the 2nd GB, which will bring the total we've got to pay for data at this point to $24 (2 x $12/GB ). Note that there will be no partial refunds, meaning we will pay $12/GB even though we might not use up the extra 1GB. Unless XM reps have something to say differently about this, that's what/how I believe XM is charging us on the By the Gig plan.

SBM17 · ‎08-03-2017

Get the X-Charge, just $2 more a month and you won't have the voicemail problem that the X-Power is infamous for. I love my XM LG X-Power but wouldn't recommend it. The voicemail problem followed the XM SIM to the LG V20 US966 I bought on Amazon some time later.

SBM17 · ‎08-02-2017

I ordered the LG X-Power, did not swap the phones/SIM, still have the same voicemail problem other people are having. XM reps seemed not to have a fix so far.

SBM17 · ‎07-27-2017

Yup! The good thing for me is I can use the XM Voicemail app (Android) to check my voicemail. I can't set up the PIN so working with my voicemail can be done only via the XM Voicemail app. XM reps totally ignored my support request. PS: I love running the XM SIM in the BYOD LG V20 US966 that I bought from Amazon.

SBM17 · ‎07-25-2017

I've not tried this but did you try the Verizon Wireless ones from Digital Trends - SMS and MMS Gateway Domains ? Edit: I just sent an email to my 10digitnumber@ vtext.com from yahoo email and the sms came through OK to my XM phone. So I can confirm the Verizon SMS gateway does work for Xfinity Mobile.

SBM17 · ‎07-23-2017

I got the X-Power from Xfinity Mobile then, after activation of my phone number, I moved the XM SIM to the LG V20 US966 that I bought from Amazon.com. Everything including visual voicemail has been running perfectly. The name of the mobile carrier shown on the V20 is Verizon Wireless instead of Xfinity Mobile as it was on the X-Power. Still same voice mail problem where the XM system couldn't recognize the keys I dialed, therefore I couldn't set up the PIN. That reminds me it's been 3 weeks now since I reported the problem to XM and asked for help but XM has been acting like they saw/heard nothing.