About SBM17

SBM17 · ‎09-26-2017

There are some Comcast Xfinity agents in this forum such as ComcastKenF and ComcastMax , who are actively helping people resolve their issues/problems. <Edited for violating forum guidelines>.

SBM17 · ‎09-26-2017

@tjlvtao wrote: When I ordered Xfinity Mobile online it asked to run credit check, stating it's will not impact my credit score. And I also called a customer support who clearly told me it's going to be soft pull. But today I checked there is already 1 hard pull on Equifax, and because my first order didn't succeed(because of Xfinity's issue), I made a second try (which runs the credit again!), so I guess there will be 1 more hard pull!!! Can anyone help to remove those hard pulls? I wouldn't have allow that if I know it's hard inquires. Thanks. Yes, hard pull can't be removed and will impact your credit for about 6 months so you should contact ComcastKenF to have it masked as he suggested.

SBM17 · ‎09-24-2017

@Fieldsfamily209 wrote: Thank you, i have done that and still no response. Try sending a PM to ComcastKenF .

SBM17 · ‎09-24-2017

@WindsurfMaui wrote: Yes I am set to auto connect as you described. The only time it auto connects consistenly is when I come home. It auto connects to my 2.4 freq and I have to switch it over to 5.0. Only once outside of the house did I connect to xfinitywifi and I'm not sure I was connected because it said my connect speed was 150 and that is a 5.0 freq not the normal xfinity hotspot freq. Have you tried the app WiFi Prioritizer I mentioned above, disable the option "Auto connect to Xfinitywifi when saved connections are not available" and let WiFi Prioritizer manage the connections? You need to arrange the connections in the app WP, the higher ones have more priority.

SBM17 · ‎09-24-2017

@WindsurfMaui wrote: SBM17 Your X Charge automatically connects to wifi hotspots when you are out of the house? My phone never does that. I get a message there is a wifi hotspot available but then I have to manually tell it to connect. Right, whether I was at Walmart, Target, convenience store, gas station... The X-Charge phones just held on tight to the Xfinitywifi it detected.

SBM17 · ‎09-22-2017

@Coaxial wrote: In my case it won't automatically connect to our home WiFi network. I don't want to connect to XFINITY WiFi, just our home network. It is happening at our house and a family member's, and probably would happen to any other network too. Is there ever going to be an official update regarding this issue? I do not think there will be any update for the WiFi issues on your X-Charge as my two X-Charge phones are working great and do not have the problems you're experiencing.

SBM17 · ‎09-22-2017

I came to a Xfinity Mobile store in my place and found out that they could do nothing besides selling me the phones they currently had in the store and signing me up for the new service. I was advised by the store to call the XM CS number as they could not do much. That's totally different from AT&T and T-Mobile stores where I could have the stores help me resolve the problems. So you'd better contact the reps in this forum via PM for help.

SBM17 · ‎09-21-2017

You need to PM 1 of the XM reps in this forum, KenF or Max, instead of waiting for them to send you a private message.

SBM17 · ‎09-21-2017

You need to contact 1 of the Comcast agents in this forum via PM so they can help you. I hope you'll get the phone soon. The X-Charge is a fantastic phone even at $100+. I ordered 2 at the beginning of the $1 sale and I love them so much.

SBM17 · ‎09-20-2017

@-Mike wrote: Just an update on how I was able to get my phones today without staying home and waiting for FedEx to deliver: As I mentioned above, Comcast does not allow the "Hold at Location" option that would have made this so much easier. However, once FedEx has attempted delivery once, then you can pick up the item at your FedEx Ship Center (not the FedEx location of your choice, like you can with Hold at Location). FedEx attempted delivery today and left a door tag. I watched the tracking info from work, and noted that the item was back at the FedEx facility at about 5:30pm. The facility was open until 7:15pm, so I was able to go there after work and pick it up. I just provided the tracking number and my id. No door tag required. Of course this all depends upon how soon the driver returns to the facility, how late the facility is open, and how far away the facility is from you. It would be a lot simpler if Comcast simply allowed Hold at Location and you could pick it up at the FedEx location of your choice any time during the day. I don't see how the existing system provides any extra fraud protection; it simply inconveniences lots of customers. That's totally correct because that's exactly what I did to get the LG X-Charge phones I ordered lately. I saw the tracking webpage reported the drivers had brought the phones back to the FedEx distribution center at 7pm, I drove there to sign for the packages. The FedEx distribution center closed at 8pm so I didn't have much time but I got them all right. I hope Xfinity Mobile will soon realize it's very silly to not let the customers have the option "Hold at a FedEx location".

SBM17 · ‎09-19-2017

You need to wait until you receive the shipping confirmation email from Xfinity Mobile with the FedEx tracking # then try to check your account again.

SBM17 · ‎09-18-2017

You need to contact the Xfinity Mobile reps in this forum to see what they will say.

SBM17 · ‎09-18-2017

@kamee2109 wrote: But MMS shouldn't have to use cellular data. I switched mainly due to price so I keep my data off. Sometimes my MMS go through on Wi-Fi only, sometimes they don't. That's correct! During hurricane Harvey a couple of weeks ago, my Xfinity cable Internet was cut off for a week. I disabled mobile data on both AT&T and Xfinity Mobile services most of the time to save the data for weather apps. I could still send and receive SMS, MMS without problems using Textra SMS app when mobile data was OFF. In fact, mobile data is OFF 100% of the time on my Xfinity Mobile phones and that never affects my MMS sending/receiving. I am using my home WiFi and Xfinity hotspots in place of mobile data.

SBM17 · ‎09-18-2017

@dschwa wrote: I can look at my account via the phone app only. On this PC, clicking my account on the xfinity mobile site, just continues to show the sales page and mostly just the animated loading dots. When you see the buffering dots keep running, click the page Reload button on the browser one or two times. The Xfinity Mobile website is a bit glitchy.

SBM17 · ‎09-18-2017

@WindsurfMaui wrote: @TiredRetired wrote: Well, then I guess we got lemons then. Outside the house the LG does not even see the 5ghz signal while my S5 indicates a good signal. The LG says fair on 2.4 while my S5 says very good. That's enough for me. These may be decent phones, but I need something better then just decent. My S5 is 2014 tech and hands down better in every regard then the LG with the notable exception of battery life. The LG has what basically amounts to a car battery, LOL, so it should be better. I leave data off all the time, so good high quality wifi connectivity is an absolute must and the LG just does not deliver the goods for me. The way I see it, we paid 2 dollars to get two SIM cards, a heck of a deal, so I will find my wife a nice S5 or S6 on eBay or Swappa and go from there. Enough complaining about these bad boys. ;-) Well if you really don't want them I'll send you $5 for the postage and you can ship them to me. I really like these phones. I agree. The phone looks gorgeous and works great on everything for me (calls including HD Voice, mms, sms, data, WiFi 2.4GHz & 5GHz,...). I planned to move the SIMs to other phones before I received these 2 X-Charge orders. After I received them, activated & used them for a few days, I fell in love with them and just left the SIMs to run in them. I love the 5.5" 720p screen of these X-Charge's!

SBM17 · ‎09-18-2017

My X-Power and two X-Charge phones are working great as they should be. They always connected to whatever networks I set them to when these networks were detected, including the Xfinitywifi hotspots. Even when I was at the stores like Walmart, Target, Fiesta, HEB, convenience stores... and the Xfinity hotspots were nearby.

SBM17 · ‎09-17-2017

@Coaxial wrote: I have the Auto-Connect to XFINITY WiFi off, and it won't connect to my network automatically. After it is manually connected it'll usually stay connected. If you were to turn off the Auto-Connect to XFINITY WiFi setting I'd assume it won't automatically connect to your home network either. My 2 X-Charge phones auto-connected to Xfinity WiFi OK. Now it makes me believe that the QC on the LG X-Charge was lacking, some phones work fine and some don't. Note that I bought my two $1 X-Charge phones early in the sale.

SBM17 · ‎09-17-2017

Folks, I suggest you try WiFi Prioritizer. Open WiFi Prioritizer to arrange the WiFi connections in the order you prefer, in this case let's move Xfinity WiFi to the top so it'll be the 1st available network the phone will connect to. After that, open the phone's Advanced WiFi Settings to disable Auto-Connect to Xfinity WiFi to let WiFi Prioritizer do its job. There is nothing wrong with the LG X-Charge, only the labeling (Auto-Connect to Xfinity WiFi) is confusing. When Auto-Connect to Xfinity WiFi is enabled, the phone only connects to Xfinity WiFi when it detects no other saved networks. If the phone detects other saved networks (your home WiFi, for example), it will connect to 1 of those with the strongest signal but it will not connect to the available Xfinity WiFi.

SBM17 · ‎09-16-2017

I agree. Recently, Xfinity Mobile instructed FedEx not to allow the "Hold at Location" option and that caused a lot of problems for the people that can't be home to sign for the packages. Xfinity Mobile needs to let people choose this option and then the number of shipping complaints will drop. It's unfortunate that a bad decision could have big effects on many people.

SBM17 · ‎09-16-2017

The Xfinity WiFi Hotspots app is supposed to prioritize and connect the phone automatically to the Xfinity hotspots it detects. However, I've found the free app WiFi Prioritizer which I've used for years could do much better.

SBM17 · ‎09-16-2017

@rmnelson wrote: I'm 30 hours into porting a Google Voice Number, and support told me this morning that activation was scheduled for next Tuesday. A bit longer than I expected, but I'm remaining calm and hoping that it works. Yup, after the Xfinity Mobile agent Ken advised me the port of my GV number was OK without issues, I just waited for it to complete without worrying.

SBM17 · ‎09-15-2017

Probably. The Google Voice number I ported in June took only 24 hours to complete. The 2nd Google Voice number I ported in Sept took more than 1 week.

SBM17 · ‎09-15-2017

Make sure the APN COMCAST.RSLR.VZWENTP is enabled in Settings/Cellular Networks. Also, I suggest you try the texting app Textra SMS instead of the stock app.

SBM17 · ‎09-15-2017

Xfinity Mobile does not support WiFi calling (yet), unlike Verizon Wireless.

SBM17 · ‎09-14-2017

First, XM will send you an order confirmation email. A day later (or a few days later depending on stock), XM will send a shipping confirmation email with the FedEx tracking number. If you're porting in your number, the email also has a link for you to fill out the information needed for the port (account number, PIN... from your other carrier that you're porting out of). I ordered 3 phones and the process was pretty smooth unless the phone you're ordering is not in stock.

SBM17 · ‎09-13-2017

All my XM phones came via FedEx. The FedEx drivers lied through their teeth during hurricane Harvey. Haha!

SBM17 · ‎09-13-2017

@KatieN wrote: Yes, I saw that today. A couple days ago it said the 15th, so how do I know it won't keep getting later? Also, I was hoping that those dates were for a later "batch" of phones for new orders, but that orders placed earlier would be in sooner. I'm hoping to get a response from a comcast employee here who can give a more definitive answer. I may need to cancel my order and look into other options if it really will be the 25th or later before it ships. I can't afford any of the more expensive phones that are in stock right now. I believe even XM agents can't give you a firm delivery date as the X-Charge is in high demand at this low price. And the price promotion will end pretty soon if not today so more orders will be placed today, too.

SBM17 · ‎09-13-2017

XM said the expected delivery date would be 9/25. The screenshot below was captured about 1hr ago.

SBM17 · ‎09-13-2017

@kennysophea wrote: @taytay2017 wrote: Will you people stop ordering X Charge so i can get a phone? Its the only phone i can afford Been trying to order it too. 4 orders and none succeeded. I hate those 'Tier 2' questions. I wonder who's bright idea was it. Fail a question and your order get canceled. And no, they don't sent you an email saying you miss a question and order is canceled. We have to call/chat/text and wait 2 hours before we can finally get a hold of someone. I don't like that email either.

SBM17 · ‎09-12-2017

@Jenngilbert01 wrote: It won't let me set up voice either. I'm extremely disappointed in this mobile service so far. Makes me just want to go back to Verizon. I'm not happy with this customer service issue and receiving a damaged phone from the start. What errors did you get when you tried to set up Voicemail? I couldn't set up my voicemail when I ordered the line with the LG X-Power because the XM system somehow did not recognize the keys I dialed for the setup. But the problem was fixed now for my line. I didn't know what/how XM did it. Suddently, I tried again and it just worked.

SBM17 · ‎09-12-2017

Yes, waiting for extremely long time when trying to contact XM supports via call or chat is what has kept me from calling them to fix my line that has no HD Voice option, even though the XM rep in this forum has advised me to do that.

SBM17 · ‎09-12-2017

I suggest you contact Xfinity Mobile via their social media pages such as Facebook and Tweeter. In this forum, try to contact ComcastKenF and ComcastMax via PM for their assistance. They're the most active Xfinity Mobile agents in this forum.

SBM17 · ‎09-12-2017

You can try texting the support line @ 888-936-4968 with the order #.

SBM17 · ‎09-09-2017

Yup, and if the microSD card is not detected by the computer, you might have formatted the external card as internal storage (adoptable storage). It's now a part of the phone and only that phone can see and have access to it.

SBM17 · ‎09-08-2017

@WindsurfMaui wrote: Ken I can't find the service settings area. Where do I go? @After logging onto your XM account @ https://www.xfinity.com/mobile/my-account/settings , you'll see a menu bar like this:

SBM17 · ‎09-08-2017

@Hugo873245 wrote: When will I get my device like it's already bad in TX Just contact ComcastKenF as he advised in the post above mine. Don't worry! I placed 2 phone orders right when Harvey hit the Houston area pretty bad and I received them all from FedEx 1 week after that (including the weekend) despite all the flooding, road closing, FedEx driver lying...

SBM17 · ‎09-07-2017

The XM Voicemail app works great for my LG X-Charge. It showed the voicemail icon in the notification bar for new voicemails and it listed all voicemails when I opened it to check. I suggest you uninstall the app then reinstall it.

SBM17 · ‎09-06-2017

Did you verify with OOMA CS to make sure you've had the correct account number and PIN?

SBM17 · ‎09-06-2017

Failed? Did you receive any email or on-screen messages that told you the port was failed?

SBM17 · ‎09-06-2017

I registered my 1st line in June and so far, I only paid $2.19 a month for 911, State sales tax and city sales tax for it. When you receive your new phone from XM, do not power it up yet. Remove the XM SIM from the phone, power it on, disable Mobile Data, set up WiFi, run firmware and software updates first. These updates might swallow up the free 100MB data allowance so you'd better do them on WiFi. Then turn off the phone to insert the SIM back and start the activation. I would keep Mobile Data disabled then run the Internet connection via my WiFi and the many xfinitywifi hotspots around the city. Remeber Xfinity Mobile calls, SMS and MMS don't need mobile data to operate. In fact, my Xfinity Internet was cut off for about a week during Hurricane Harvey and I disabled Mobile Data during that time. I was able to make/receive calls and texts, even MMS picture texts, to/from friends and family. So just disable mobile data to avoid the $12/GB charges.

SBM17 · ‎09-06-2017

The shipping confirmation email you received from XM has the FedEx tracking number. If you haven't received the shipping confirmation email yet, you need to contact XM reps via phone, text, or chat to find out when the order will ship?

SBM17 · ‎09-06-2017

Yes, you can turn off mobile data and use WiFi & Xfinity hotspots instead. That's what I do to avoid the $12/GB charge.

SBM17 · ‎09-04-2017

@Tony1295 wrote: My credit card company notified me of a $334.96 charge from XfinityMobile. After calling customer service, I was told that an S7 I returned was listed as having water damage. My credit card was charged without any communication with me or any input from me. I find this practice unacceptable; especially since I returned the S7 in perfect condition with all of the accessories. The Tier 1 rep generated a Tier 2 Ticket; but my experience with the customer service organization is that they are unresponsive. Has anyone else had this problem? What recourse is there? Is there a conflict resoultion manager or process? Hurricane Harvey might have damaged the phone on the way it went back to XM. If the XM agents can't see that and refuse to reverse the charge, you'll need to file a charge dispute with the bank that issues your cc. Check with your bank to see how much time you will have after the charge was posted to file a dispute. Most banks would give you 60 days.

SBM17 · ‎09-03-2017

@gderf wrote: Well, even when you do get your phone unlocked, the nightmare may continue. I activated my XM LG phone in a chat session, asked for the unlock code, and received it in under a minute. I powered the phone down, and swapped in my Sprint SIM. When the LG booted up it asked me for the unlock code which I supplied and it unlocked successfully. But I can't get the phone to do anything. There is a drop down message available at the top of the screen that says the SIM is not from Xfinity Mobile, replace it with one. Now what? I got on chat this morning to request the unlock code for 1 of the 2 X-Charge phones I recently ordered. The nice XM rep Sonia provided me the code within 5 mins after she verified my information. I inserted the AT&T SIM card, was asked for the unlock code and right after I entered the code, I got the message the unlock was successful. Did you also get a message like this? I suggest you contact Sprint with the IMEI number of the phone to have them run a check to see if the phone is compatible with Sprint or to add it to Sprint's whitelist. You will need to understand that there is no such thing as phone lock/unlock in CDMA world. Phone lock/unlock applies only to GSM carriers such as AT&T and T-Mobile. In CDMA, it's whether the phone is not blacklisted and be on the whitelist of the mobile carrier to work with that carrier. Therefore, unlocking a Verizon phone will allow you to use it on GSM but it does not guarrantee the phone will work OK with other CDMA carriers (Sprint). You'll need to make sure the phone is on the Sprint's whitelist, too.

SBM17 · ‎09-02-2017

Porting out of Consumer Cellular: Use your 9 digit account number, no PIN is used or use 0000. Also, name, address and last 4 digits of SSN must match CC's records.

SBM17 · ‎09-02-2017

@Dennis1954 wrote: My wife and I received our phones on Wed. and immediately tried to activate. Finally after several attempt I was able to get on the activate website. I entered all the info but the ports failed. I then called costomer service. They tried to port but failed. A ticket was issued and matter was sent to tier 2 support. It is Saturday and still nothing. If this is support then I am not sure I want to switch! Did Xfinity Mobile let you know why the port has failed? Incorrect password, PIN, account number? I am afraid you might have to wait until Mon before real help arrive.

SBM17 · ‎09-01-2017

@gor88 wrote: I suspected that might be the case. I also would like one of the Comcast employees monitoring the forum to confirm whether or not they might have a way to do this from their interface. If not, it's not necessarily a deal breaker. My wife and I only have cell phones and they're unlimited talk and text, so any US number is OK for us. A way to do it is to register a Google Voice account, get a GV phone number with the area code you want, then install the Google Voice app on the cellphone to use that GV number with your cell service. You can set the CID of the outgoing calls to show the GV number. Incoming calls to GV number will ring the cellphone after you forward GV calls to the cell number. Google Voice for iOS

SBM17 · ‎09-01-2017

@gor88 wrote: I am located near Jackson, MS, but would like to provide a child in college at Mississippi State a line on my account. Is it possible to pick a local Starkville, MS phone number for the new line or must new numbers come from the city where the account is located? The Starkville area code/prefixes for Verizon at large appear to be: 662-341 662-684 662-722 I don't think so unless you port your own number from another carrier. I signed up for an additional line with the New Number option and Xfinity Mobile chose the number for me with the area code based on the address that I registered on my account. See if Google Voice has the area code you want, get a GV number with that area code then pay Google $3 to port the number to XM. That way you will get the # with the area code you prefer. Then I'm not sure if a number with an area code outside of your hometown is acceptable? You will need to contact the XM reps to find out.

SBM17 · ‎08-31-2017

SBM17 · ‎08-31-2017

@dadgren wrote: When I log in and click on ACCOUNT I don't see any tabs, I only see this. Maybe because I just ordered tonight. Did you see the labels Activity and Devices as shown below? Click to open them.