Thanks. I saw that but I still see references on the Xfinity site to the DVR box having 500GB of storage space (which should be more than 50 hours).
I also saw this on the Cloud DVR FAQ (https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs)
You have 60 hours of X1 Cloud DVR storage available for each X1 DVR TV Box on your account. If you exceed the 60-hour limit, your most recent recordings will replace older recordings unless the older recordings are marked as Save for 1 Year.
Because your X1 DVR TV Box has approximately 150 hours of local storage, not all recordings available on your TV Box will be accessible from X1 Cloud DVR.
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I noticed my DVR box recently deleted a number of movies and shows. One was recorded in past month and partially watched in past week so I know is not over a year. Chat says Dvr is limited to 59 hours (cloud and box) so deletes over that. My understanding was that box was much larger than cloud and I recorded in SD so should hold more. So either it has changed or something else is going on. A little history. A few months back I also had a loss of many shows and movies at the time I had two shows with several seasons and some movies (definitely over 50 hours) and was near 85% on tv. After they were gone I have added a few shows and have not been over 25%. Does anyone know if there has been a change to box to just 59 hours since last year. I have also had occasional freezes on my box - could it be a box issue?
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