While everyone believes it's 100% a gateway problem, I don't I think it's a hotspot flaw! There's no lock & I didn't know anything about the Xfinity hotspot signal coming into my apartment! I uninstalled the xfi app months ago because I don't like anyone seeing my devices! I ended up looking the other night and 2 devices are on my listed devices and it shows the current password but original router name before Xfinity changed it to my last name. I'm uncontrollable and feel violated, and I don't care what Xfinity said about my hotspot being fine as long as I don't give out my password? It's showing right on the xfi page! Now when I do decide to take my tablet out to a doctor's appointment. ATT 4G LTE hotspot gives you a secure number with a lock on it! Unless your using public WiFi! But your using your data but still on wifi. I guess that's what Xfinity customer's were upset about and felt they shouldn't have to pay for data on there smart phone. So this+ the fact that I was told that smart phones only last a average of 2 years makes my decision easy I'm keeping my flip phone that uses data different 3G and my tablet and Laptop! So I would uninstall the xfi app immediately unless you have to have it for a security system. ... View more

Robert Your correct as I never finished setting up the xfi app because I was uncontrollable having my devices listed I didn't know about the hotspot coming into my apartment. I wasn't getting any mail for about a month and yes sometimes I don't even use my tablet for a month! I just ended up on that xfi. Site my modem is listed as the old name I think X Setup and there's 3 devices running and 2 names like ones Winston I paused the devices but Xfinity doesn't give information on removing incorrect devices like Google does. And since I don't get guests over I want this hotspot gone! I'm so upset I could scream! Please advise how to fix this permanent and still get my mail. Thanks Debbie ... View more

Thanks Robert! Since I didn't have my first computer till 09 and yes some of my jobs did have one and I'm not going into some of the crazy things I've done on accident, but my tablet does say Xfinity without the lock because when the kid Came out to hook it up it was a old router and I had to call and they did everything on the phone.should I remove the Xfinity wifi off the available wifi networks? Mine is named Patterson and she said she saw it. But she seemed to think if she fooled with it long enough she'd get in. I very rarely take my tablet out and don't have a smart phone, I have bad hand's and need that soft little pen object to type. So that's the only time I used the Xfinity wifi when at Doctor's appointment you can have a hour for free. Unless I'm doing something wrong and it's like the 4G and I'm supposed to get a number? Any help would be appreciated Thanks Debbie ... View more

I live in a apartment and the woman on the 2nd floor asked if she could have my password because her wifi isn't connecting! I told her no and that I didn't know the password as when I received Router in mail I couldn't connect and Comcast changed the password and name of the router, I'm sorta telling the truth they did change it but I do know the password. When she came up to do the laundry she said see I'm connected to yours now! Is this true? Doesn't she need the password? Or can she use it for a couple of minutes while it's asking for the code? I'm just wondering if this is why I keep getting dropped Page's ... View more