About Moni_013

Moni_013 · ‎08-22-2017

I requested my device to be unlocked a month ago. The request went through except it was for the wrong imei. I called to have it corrected and they reopened the ticket. The ticket closed and the incorrect device was still unlocked. I just had yet another ticket open for this. And now I’m being told it’s going to be escalated from tier 2 to 3. It can’t be this difficult to unlock a device. THE CORRECT ONE.

Moni_013 · ‎07-09-2017

Be careful when signing up with them. There is no insurance so they leave you high and dry if you damage it. That's the case for me. I'm very careful with my phones but somehow I dropped it and cracked the screen. I haven't even had the device for 3 weeks and I was told "There's nothing we can do because we have no insurance plan available." Stuck with a cracked 7 plus. Great Job XMobile.

Moni_013 · ‎06-26-2017

I had no problem setting mine up. It prompted me to choose a password and greeting when I pressed Voicemail in the phone app. Did you try to hold the 1 key and set it up that way?

Moni_013 · ‎06-26-2017

What is going on with this manual verification? I created an order Thursday and still no call back to verify my order. Yet another excuse!! Anybody else got told to wait for a call? Why not just verify when I call in?

Moni_013 · ‎06-23-2017

It was a software issue.

Moni_013 · ‎06-22-2017

Anyone else receiving “all circuits are busy” when trying to call out?

About Moni_013

Unlocking nightmare!

Damaged Device

Re: voicemail setup

Order Manual Verification

Re: Unable to make make/receive calls

Unable to make make/receive calls