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About Moni_013
since
06-17-2017
08-22-2017
Moni_013
Frequent Visitor
15
Posts
2
Kudos
1
Solution
08-22-2017
07:10 PM
1 Kudo
I requested my device to be unlocked a month ago. The request went through except it was for the wrong imei. I called to have it corrected and they reopened the ticket. The ticket closed and the incorrect device was still unlocked. I just had yet another ticket open for this. And now I’m being told it’s going to be escalated from tier 2 to 3. It can’t be this difficult to unlock a device. THE CORRECT ONE.
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07-28-2017
06:00 PM
Lately I’ve been getting a “All circuits are busy” message when I’m trying to call certain numbers. I keep getting the run around basically. I was told Tuesday that it would take up to 72 hours. 72 hours later I’m being told it’s going to take 5-7 days for a response. Really Xfinity? The customer service is a joke.
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07-09-2017
03:28 PM
Be careful when signing up with them. There is no insurance so they leave you high and dry if you damage it. That's the case for me. I'm very careful with my phones but somehow I dropped it and cracked the screen. I haven't even had the device for 3 weeks and I was told "There's nothing we can do because we have no insurance plan available." Stuck with a cracked 7 plus. Great Job XMobile.
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06-30-2017
01:38 PM
1 Kudo
So far so good. No dropped calls, unlike when I was with Sprint. And data speeds have not disappointed me yet. And I can now use data while on a call which I couldn’t before.
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06-28-2017
10:46 AM
Have you tried canceling order, waiting until they return the funds, and try to create another order? I’ve ordered twice and both orders shipped at least 3 days after ordering so that’s odd my orders are completing and I see so many having issues.
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06-26-2017
11:48 PM
I had no problem setting mine up. It prompted me to choose a password and greeting when I pressed Voicemail in the phone app. Did you try to hold the 1 key and set it up that way?
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06-26-2017
07:48 AM
What is going on with this manual verification? I created an order Thursday and still no call back to verify my order. Yet another excuse!! Anybody else got told to wait for a call? Why not just verify when I call in?
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06-22-2017
07:37 PM
Anyone else receiving “all circuits are busy” when trying to call out?
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