About skeptic555

Updating my own note here: the chat was a GOOD idea. It took a while, and explaining things multiple times, but we got there in the end. Ultimately, the Technicolor unit IS COMPATIBLE. Far as they are concerned, it and the cisco unit are the same thing. Them reprovisioning the unit from afar FINALLY, FINALLY updated the SW to  DPC3941_2.5p2s1_PROD_sey  from the previous 2.3p18s1. Now, xFi works - on the app and on the browser. Anshul on the chat is my hero tonight.  ... View more

thanks again. I have discovered that the online chat is a BAD IDEA. I think the best course of action is back to the store tomorrow, as you suggested. Rebuilding the network and reconnecting all the devices is brutal, but I did it today, so at least the process is fresh in my mind. ... View more

Thanks. At least its a definitive answer, inasmuch as a massively disappointing one. One wonders why, then, they would be handing out incompatible units - especially ones with identical model numbers. Sigh.    (FWIW, my account details note my device is a " CISCO DPC3941T" but the unit itself notes "technicolor") ... View more

Swapped out my failing cable modem today for a DPC3941T, which *should* be xFI compatible. It is a "Technicolor" and not Cisco branded, if that matters.  Unfortunatley, I am getting a " To access xFi, you'll need to upgrade your service/equipment." error.  Looks like my SW (or is it Firmware?) verison is 2.3p18s1. Ive tried to powercycle since Ive seen mention of ver 2.5 out there, but I am not getting that push.  Is that the issue? I have downloaded the (android) app, but, like others, it defaults to "lets set up your cable modem!" which clearly is already set up and functioning.  Since this is a new unit I picked up today (not bridged, BTW) I am not sure what the next step is. Hate to swap it out AGAIN, and have to reconnect everything up again.  Is there a way to force the latest SW version? ... View more