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About jik1
since
05-30-2017
09-01-2017
jik1
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09-01-2017
07:00 PM
No splitters used here so I'll go ahead and give them a call. Thanks for all your help.
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09-01-2017
06:12 PM
Downstream power level: -16.2 dBm There was no upstream power level. SNR ratio: 0.0 dB The modem is a Technicolor TC8305C.
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09-01-2017
05:56 PM
Okay, I went through every tip in that link. Are there any results in particular I should post here? Signal levels, IP lease time, traceroute, ping test?
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09-01-2017
03:36 PM
Whoops sorry, forgot to mention in my post that I checked yesterday and today for outages and there are none, service should be fine in my area for both.
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09-01-2017
03:10 PM
Hi, Since yesterday afternoon our internet and TV services have both been out. The modem's US/DS light is blinking and the online light is off, and the tv box just says "cast." I tried unplugging and rebooting the tv box and modem twice each, and also tried different coax cables in different locations in the house but ended up with the same results. Can anyone shed some light on what the problem may be here, and if this is something a tech needs to investigate? Thanks in advance!
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