Customer service and tech support factory reset my device 15 times it didn't fix it, as long as that app is in place it blocks my internet access through wifi. I have had a tech at the house three times, modem reset and restored quite a few times, even completing factory restored any other connected device. Nothing worked I have a suspisicion that it may have something to do with IPv6 protocol and the imbedded security protocols in all systems nowadays but that is just my input.
Very good. Please let us know when the fix is in place and I'll try it again.
Just wanted to update you on this, for an immediate resolution we will need to do a factory reset on your device. The only problem with doing a factory reset, is that you will lose any of the current settings you have enabled for the gateway like your network name, password, port forwarding, etc. The team is still working on a fix that wont require you to do a factory reset but it will take some time before the correction is in place and pushed out. I can always update you once I have more info.
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I was having continuous problems with the new app when it was first activated too. I had to completely uninstall the app from my phone and all computers in the house. One of the other issues that I was having was that it would only allow my computer to connect to an unsecure xfinitity hotspot. I have not put it back on my systems yet as I am still having issues with my systems working with the upgrades that I installed on my computer and the upgrades on the internet network. For information purposes I have Windows 10 Pro Enterprise Ed and Office 365 Pro with a virtual network in setup mode. Because both of my computer and phone systems are in pre-release mode the assumption is that there is a conflict between the app and the security in the operating systems. Which I can say is true shutdown your windows essential firewall and try and see if that helps.
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