About Peter1983

So I purchased a new Sony XBR55x900e 4K HDR TV from Bestbuy about 2 weeks ago. Before I had a 46" Samsung 1080 HDTV that was about 5 years old. Since setting up the Sony, the picture quality is not as good as I was expecting. I know it's not the TV's fault because when use the built-in apps to stream Netflix or Amazon content, the picture quality is great. I am only noticing the poor picture quality when watching Xfinity channels. To be more specific, when I say poor picture quality I am referring to images on the screen having a halo/shadow effect, colors bleeding out (especially red), and just general noise in the picture. I have added a picture of what I'm talking about (Sorry it's a cartoon, I have a 3 year old). As you can see over the boy's hair, there is a silhoutte/shadow/halo effect. I also notice this when I am watching the football on the RedZone channel and they scoreboard text at the bottom of the screen has the same effect. The RedZone logo is red, and the color is oversaturated and bleeds outside the lines of text where the coloring should stop.    I went to my local Xfinity store thinking maybe I needed to get the new 4K box, knowing xfinity doesn't have 4K content yet, I just thought maybe the newer box would do a better job of upscaling to the picture quality. Over the chat feature on xfinity.com, the customer service agent confirmed for me that my local store had a 4K box. So I made an appointment, pulled out my current box, drove to Xfinity store, and they did not have the box, and the employees looked like they had never heard of the box I was asking for. So I took my old box back, they gave me a high speed HDMI cable, I made sure to connect the XG1 directly to the tv and not through the surround sound system so that I could eliminate the surround sound somehow downgrading the signal quality, and it didn't change. I tried going into the menu options of my XG1, changing the output setting (720, 1080i, 1080p60) and again, nothing worked.    So my question is, should I try swapping out my box for a new one, or should I have a technician come to house to check the signal quality?   Thanks,  Peter   ... View more