About CCShane

CCShane · ‎04-10-2019

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎04-02-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-22-2019

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-21-2019

LouMeyer -- Were you able to get the information you were asking for in the link provided?

CCShane · ‎03-21-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-21-2019

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-21-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-20-2019

Hello Jan_444, Unfortunately, streaming devices would need to be "in home" to use this function.

CCShane · ‎03-20-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-15-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-06-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-06-2019

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-06-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-06-2019

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-06-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-06-2019

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-02-2019

edaconte84-68 -- If you need any further help going forward please reach out to us, we are always here to assist.

CCShane · ‎03-02-2019

Tombridges57 -- Thank you for reaching out with your question on the Xfinity Forums, were you able to get your phone number?

CCShane · ‎03-02-2019

jamesalfred22 -- Thank you for using the Xfinity Forums for your concern. If you need any further help going forward please reach out to us, we are always here to assist.

CCShane · ‎03-01-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-01-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-22-2019

Freddieu950 -- Thank you for using the Xfinity Forums for your question and I see you were provided an answer. Is there anything else I can assist you with?

CCShane · ‎02-22-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-21-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-19-2019

ThatDonGuy -- Were you able to get your line-up this way?

CCShane · ‎02-15-2019

Thank you and I apologize for the delay. And am I also speaking with the account holder now?

CCShane · ‎02-14-2019

Hello pateljating -- Thank you for reaching out to us here on the forums and I apologize for the bad experience you had. I understand how this can be frustrating from a bad experience and I would like to make this right for you. Would you mind providing me your full name on your account exactly the way it shows on your statement in a private message? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-10-2019

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-09-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-09-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-08-2019

DAVIDVANZANDT -- Thank you for choosing the Xfinity Forums for your question. Were you able to swap your box out?

CCShane · ‎02-01-2019

Hello, and thank you for using the Xfinity Forums for a better deal. I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-01-2019

Hello Bixby1, and thank you for choosing the Xfinity Forums for your concern. BruceW is correct, this charge will always be if TV service is on your account.

CCShane · ‎01-30-2019

jrock1 -- Thank you for using the Xfinity Forums for your question. Do you still need assistance with your box?

CCShane · ‎01-23-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎01-23-2019

Hello Rsal2008 and welcome to the Xfinity Forums and I apologize for the inconvenience. Were you able to get a new box? I would be happy to assist you further from here. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".

CCShane · ‎01-22-2019

SingleD -- Thank you for using the Xfinity Forums for your question. Some areas have a free DVR for 12 months, so I would be happy to look at your account to see if this is available. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".

CCShane · ‎01-17-2019

llgoodin -- Thank you for using the Xfinity Forums for your concerns and question. I see you are taken care of with the remote, do you need any further assistance with anything else?

CCShane · ‎01-17-2019

Lori-1964 -- Welcome to the Xfinity Forums and thank you for reaching out with your concern. I apologize for the inconvenience and frustrations, I would like to assist you from here and see what happened. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".

CCShane · ‎01-15-2019

@Mcfeely1, Thank you so much for posting your question here in the Xfinity Forum. Without knowing what specific X1 box below is a chart of the light configuration for our X1 boxes. **Note**: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring The "Loading/Rebooting" status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. You can modify your scheduled device update window by following the directions below. Changing the Daily Update Time for TV Boxes Press the xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button. Navigate to highlight Preferences, and press the OK button. Navigate to highlight General, and press the OK button. Navigate to highlight Daily Update Time, and press the OK button. Adjust the Time of your Daily Update in two-hour blocks. For example, you can change it from the default time of 3:00 AM - 4:00 AM local time to 10:00 AM - 12:00 PM local time. With any device issue, we recommend cleaning the device, ensuring it is in a well-ventilated area and reboot the device by unplugging it from the wall outlet, wait 30 seconds and then plug it back in. If you continue to experience this after rebooting the device and outside your update window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with the other box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here: https://www.xfinity.com/support/service-center-locations/) or we can help you replace it here. Additional information about the flashing lights on X1 television boxes can be found here: https://forums.xfinity.com/t5/TV/ANSWERED-What-does-the-flashing-light-on-my-Xfinity-X1-box/ta-p/3236602 You can let us know your results here and we can assist further.

CCShane · ‎01-11-2019

Hello and thank you for using the Xfinity Forums for your concern, were you able to get this resolved?

CCShane · ‎01-11-2019

Jbaratta4 and seanjes, thank you both for reaching out to us on the Xfinity Forums and I would like to help you from here. I apologize for the inconvenience, are you still having this issue?

CCShane · ‎01-10-2019

Jpearl -- Thank you for reaching out to us on the Xfinity Forums. Were you able to get this issue fixed?

CCShane · ‎01-09-2019

comon -- Thank you for using the Xfinity Forums for your concern and I apologize for the inconvenience. Were you able to get this fixed?

CCShane · ‎01-09-2019

bssnntt -- Thank you for reaching out to us on the Xfinity Forums. Were you able to get this issue fixed with the provided information?

CCShane · ‎01-09-2019

Barbara25 -- Thank you for using the Xfinity Forums for your concern and I would like to help you from here. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".

CCShane · ‎01-09-2019

Sven43, thank you for using the Xfinity Forums for your concern. I apologize for the inconvenience and would like to assist you further. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".

CCShane · ‎12-30-2018

Thank you for providing your information and I apologize for the inconvenience. When the technician came out, was there any issue found?

CCShane · ‎12-29-2018

Thank you for reaching out to us on the Xfinity Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎12-25-2018

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".