About CCShane

CCShane · ‎03-21-2019

LouMeyer -- Were you able to get the information you were asking for in the link provided?

CCShane · ‎03-21-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-20-2019

Hello Jan_444, Unfortunately, streaming devices would need to be "in home" to use this function.

CCShane · ‎03-20-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-06-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎03-01-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-22-2019

Freddieu950 -- Thank you for using the Xfinity Forums for your question and I see you were provided an answer. Is there anything else I can assist you with?

CCShane · ‎02-22-2019

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-21-2019

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎02-08-2019

DAVIDVANZANDT -- Thank you for choosing the Xfinity Forums for your question. Were you able to swap your box out?

CCShane · ‎02-01-2019

Hello Bixby1, and thank you for choosing the Xfinity Forums for your concern. BruceW is correct, this charge will always be if TV service is on your account.

CCShane · ‎01-30-2019

jrock1 -- Thank you for using the Xfinity Forums for your question. Do you still need assistance with your box?

CCShane · ‎01-22-2019

SingleD -- Thank you for using the Xfinity Forums for your question. Some areas have a free DVR for 12 months, so I would be happy to look at your account to see if this is available. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".

CCShane · ‎01-15-2019

@Mcfeely1, Thank you so much for posting your question here in the Xfinity Forum. Without knowing what specific X1 box below is a chart of the light configuration for our X1 boxes. **Note**: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light. RNG150 and XG1 TV Boxes Device Status Power Light/LED Activity Power save mode Off Loading/rebooting Power light solid; LEDs blinking Steady/no activity Power light solid Remote control activity Green LED flashes when button pressed Recording in progress Red LED solid Xi3, Xi4, XiD and XG2 TV Boxes Device Status Power Light Power save mode Off Loading/rebooting Slow blinking Steady/no activity Solid Remote control activity Flaring The "Loading/Rebooting" status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. You can modify your scheduled device update window by following the directions below. Changing the Daily Update Time for TV Boxes Press the xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button. Navigate to highlight Preferences, and press the OK button. Navigate to highlight General, and press the OK button. Navigate to highlight Daily Update Time, and press the OK button. Adjust the Time of your Daily Update in two-hour blocks. For example, you can change it from the default time of 3:00 AM - 4:00 AM local time to 10:00 AM - 12:00 PM local time. With any device issue, we recommend cleaning the device, ensuring it is in a well-ventilated area and reboot the device by unplugging it from the wall outlet, wait 30 seconds and then plug it back in. If you continue to experience this after rebooting the device and outside your update window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with the other box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here: https://www.xfinity.com/support/service-center-locations/) or we can help you replace it here. Additional information about the flashing lights on X1 television boxes can be found here: https://forums.xfinity.com/t5/TV/ANSWERED-What-does-the-flashing-light-on-my-Xfinity-X1-box/ta-p/3236602 You can let us know your results here and we can assist further.

CCShane · ‎01-11-2019

Hello and thank you for using the Xfinity Forums for your concern, were you able to get this resolved?

CCShane · ‎01-10-2019

Jpearl -- Thank you for reaching out to us on the Xfinity Forums. Were you able to get this issue fixed?

CCShane · ‎01-09-2019

bssnntt -- Thank you for reaching out to us on the Xfinity Forums. Were you able to get this issue fixed with the provided information?

CCShane · ‎12-21-2018

Tvguy2 -- Thank you for reaching out to us in the Forums and I apologize for the issues you are having. Were you able to swap your box out as suggested?

CCShane · ‎12-15-2018

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎12-06-2018

JackMcK -- Thank you for reaching out in the Forums for your question. I see ComcastAndrew was able to answer this for you, do you need any further assistance?

CCShane · ‎12-05-2018

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎11-30-2018

brc1937 -- Did you get everything answered that you needed? Do you need any further assistance? I would be happy to check your account for any available promotions for you.

CCShane · ‎11-27-2018

Thank you, I do need to know who I am speaking with directly (name) even though you provided the account name. Who am I speaking with?

CCShane · ‎11-23-2018

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎11-23-2018

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎11-16-2018

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

CCShane · ‎11-16-2018

lisasanders -- Going off the information we have, it could be the latter part of 2018.

CCShane · ‎11-14-2018

annabanana930 -- Is there anything else we can help you with?

CCShane · ‎11-14-2018

Hello and thank you for using the Forums for your question. At this time, the Amazon Prime is slated for the end of 2018.

CCShane · ‎10-24-2018

GO2HEBGEN -- Were you able to get this fixed?

CCShane · ‎10-20-2018

mpf5030 -- Were you able to get this solved?

CCShane · ‎10-13-2018

Amazon Prime Video app is expected to launch on X1 later in 2018.

CCShane · ‎10-13-2018

chrismireya and Whiteheather66 -- I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.

CCShane · ‎10-13-2018

The Amazon Prime Video app is expected to launch on X1 later in 2018. At this time, no additional information is available regarding this service. More information will be released when the service launches.

CCShane · ‎10-12-2018

dc36 -- Were you able to get this resolved?

CCShane · ‎10-06-2018

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

CCShane · ‎10-05-2018

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.

CCShane · ‎09-29-2018

Hello, how can I be of assistance to you?

CCShane · ‎04-27-2018

Thank you, did you try to unplug the box and plug it back in as mentioned before? Which box is giving you this issue?

CCShane · ‎04-25-2018

Randylira31 -- Were you able to get this resolved?

CCShane · ‎04-21-2018

Hello lisagreene3, at this time there's no information when this will have the ability for a self-install.

CCShane · ‎03-17-2018

Good evening, I can investigate this for you going forward. Would you like me to check your account from here? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

CCShane · ‎02-22-2018

gldiener-- Is there anything else we can assist you with?

CCShane · ‎01-24-2018

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

CCShane · ‎01-23-2018

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

CCShane · ‎01-16-2018

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

CCShane · ‎01-01-2018

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

CCShane · ‎12-27-2017

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

CCShane · ‎12-16-2017

Due to a judicial ruling, we are disabling this feature while we pursue an appeal.

CCShane · ‎12-02-2017

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.