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since
04-20-2017
10-20-2018
ComcastShane
Official Employee
4255
Posts
97
Kudos
123
Solutions
10-20-2018
11:27 PM
peddyr -- Thank you for this update. If you need any further help going forward please reach out to us, we are always here to assist. Thank you.
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10-20-2018
09:40 PM
kcckm123 -- Unfortunately, the modem you purchased will not be able to be added if it's under someone else. The information Again and EG gave is the best answer. I suggest you try to have the modem returned and refunded. And purchase one that is new and have it registered.
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10-20-2018
09:14 PM
2 Kudos
IBleed4THee -- In order to get channels like those, you would need to upgrade to a higher tier. The only channels that can be added as an addition would be premium channels like HBO, Showtime, and so on. As for a channel listing, you can use this link to view channels in your area.
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10-20-2018
07:39 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-20-2018
07:29 PM
Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-19-2018
11:18 PM
I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-19-2018
10:22 PM
Hello, at this time there is no word if the app will come back to Xbox One.
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10-19-2018
08:31 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-19-2018
08:27 PM
Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-19-2018
08:22 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-18-2018
11:41 PM
milly1 -- I see darkangelic was able to help you, is there anything else I can assist you with?
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10-18-2018
11:19 PM
I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-18-2018
11:10 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-18-2018
09:49 PM
Naj94 -- I haven't seen this number before but it could be possible. I would be happy to check your account to make sure everything is good. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-18-2018
08:11 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-18-2018
06:15 PM
Hello, the Xfinity Mobile will be a separate bill. You can go to this link to manage your Xfinity Mobile account. I can also look at your account to see if there are any promotions for your internet only if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-18-2018
06:02 PM
I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-18-2018
05:48 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-17-2018
10:18 PM
Jessiexo -- Were you able to get help with the information provided?
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10-17-2018
08:15 PM
Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
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10-17-2018
12:00 AM
Hello, Again is correct, the changes will be seen on your next statement. If you would like me to look at your account I can. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-16-2018
11:40 PM
I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-16-2018
11:36 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-16-2018
11:27 PM
I can help review and discuss the offers that are available to you. In order to do so, please send me a private message verifying your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-16-2018
11:23 PM
I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-16-2018
11:11 PM
1 Kudo
Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-16-2018
09:28 PM
Thank you, and I need to verify, who am I speaking with?
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10-14-2018
01:11 AM
Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-14-2018
01:11 AM
nubbers -- Were you able to try what Latoque suggested, and did it work?
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10-14-2018
12:33 AM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-13-2018
11:57 PM
Margo3tzi -- I can certainly check this for you. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-13-2018
11:54 PM
Any modem is fine to get, that would be your preference of course, assuming you are buying your own modem. However, this site may be of some help for you (https://mydeviceinfo.xfinity.com/). This will get you started in the right direction.
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10-13-2018
10:38 PM
Amazon Prime Video app is expected to launch on X1 later in 2018.
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10-13-2018
10:15 PM
chrismireya and Whiteheather66 -- I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-13-2018
09:55 PM
Hello everyone, do you need any further assistance with anything else?
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10-13-2018
09:02 PM
Awesome and thank you for getting back. Do you need any further assistance?
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10-13-2018
09:00 PM
The Amazon Prime Video app is expected to launch on X1 later in 2018. At this time, no additional information is available regarding this service. More information will be released when the service launches.
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10-13-2018
08:48 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
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10-13-2018
08:40 PM
jgibbins, essief1956 -- Thank you for using the Forums for your concern, how can I assist you?
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