Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About CCShane
since
04-20-2017
07-10-2019
CCShane
Bronze Problem Solver
4898
Posts
156
Kudos
154
Solutions
03-21-2019
11:31 PM
LouMeyer -- Were you able to get the information you were asking for in the link provided?
... View more
03-21-2019
10:03 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
... View more
03-20-2019
11:40 PM
Hello Jan_444,
Unfortunately, streaming devices would need to be "in home" to use this function.
... View more
02-22-2019
07:13 PM
Freddieu950 -- Thank you for using the Xfinity Forums for your question and I see you were provided an answer. Is there anything else I can assist you with?
... View more
02-22-2019
06:53 PM
I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
... View more
02-21-2019
11:09 PM
1 Kudo
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
... View more
02-01-2019
08:14 PM
Hello Bixby1, and thank you for choosing the Xfinity Forums for your concern. BruceW is correct, this charge will always be if TV service is on your account.
... View more
01-15-2019
10:12 PM
@Mcfeely1,
Thank you so much for posting your question here in the Xfinity Forum. Without knowing what specific X1 box below is a chart of the light configuration for our X1 boxes.
**Note**: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light.
RNG150 and XG1 TV Boxes
Device Status
Power Light/LED Activity
Power save mode
Off
Loading/rebooting
Power light solid; LEDs blinking
Steady/no activity
Power light solid
Remote control activity
Green LED flashes when button pressed
Recording in progress
Red LED solid
Xi3, Xi4, XiD and XG2 TV Boxes
Device Status
Power Light
Power save mode
Off
Loading/rebooting
Slow blinking
Steady/no activity
Solid
Remote control activity
Flaring
The "Loading/Rebooting" status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. You can modify your scheduled device update window by following the directions below.
Changing the Daily Update Time for TV Boxes
Press the xfinity button on your remote control, navigate to highlight the Settings wheel, and press the OK button.
Navigate to highlight Preferences, and press the OK button.
Navigate to highlight General, and press the OK button.
Navigate to highlight Daily Update Time, and press the OK button.
Adjust the Time of your Daily Update in two-hour blocks. For example, you can change it from the default time of 3:00 AM - 4:00 AM local time to 10:00 AM - 12:00 PM local time.
With any device issue, we recommend cleaning the device, ensuring it is in a well-ventilated area and reboot the device by unplugging it from the wall outlet, wait 30 seconds and then plug it back in. If you continue to experience this after rebooting the device and outside your update window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with the other box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here: https://www.xfinity.com/support/service-center-locations/) or we can help you replace it here.
Additional information about the flashing lights on X1 television boxes can be found here: https://forums.xfinity.com/t5/TV/ANSWERED-What-does-the-flashing-light-on-my-Xfinity-X1-box/ta-p/3236602
You can let us know your results here and we can assist further.
... View more
Hello and thank you for using the Xfinity Forums for your concern, were you able to get this resolved?
... View more
01-09-2019
11:19 PM
bssnntt -- Thank you for reaching out to us on the Xfinity Forums. Were you able to get this issue fixed with the provided information?
... View more
12-21-2018
12:39 PM
Tvguy2 -- Thank you for reaching out to us in the Forums and I apologize for the issues you are having. Were you able to swap your box out as suggested?
... View more
12-15-2018
11:20 PM
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
... View more
12-05-2018
11:20 PM
1 Kudo
Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
... View more
11-27-2018
08:51 PM
Thank you, I do need to know who I am speaking with directly (name) even though you provided the account name. Who am I speaking with?
... View more
11-23-2018
08:48 PM
Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
... View more
11-23-2018
07:52 PM
1 Kudo
I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
... View more
11-16-2018
04:49 PM
lisasanders -- Going off the information we have, it could be the latter part of 2018.
... View more
11-14-2018
05:53 PM
Hello and thank you for using the Forums for your question. At this time, the Amazon Prime is slated for the end of 2018.
... View more
10-13-2018
10:38 PM
Amazon Prime Video app is expected to launch on X1 later in 2018.
... View more
10-13-2018
10:15 PM
chrismireya and Whiteheather66 -- I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.
... View more
10-13-2018
09:00 PM
The Amazon Prime Video app is expected to launch on X1 later in 2018. At this time, no additional information is available regarding this service. More information will be released when the service launches.
... View more
10-06-2018
10:10 PM
That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
... View more
Thank you, did you try to unplug the box and plug it back in as mentioned before? Which box is giving you this issue?
... View more
Randylira31 -- Were you able to get this resolved?
... View more
04-21-2018
11:36 PM
2 Kudos
Hello lisagreene3, at this time there's no information when this will have the ability for a self-install.
... View more
03-17-2018
10:32 PM
Good evening, I can investigate this for you going forward. Would you like me to check your account from here? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
... View more
01-24-2018
06:15 PM
That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
... View more
01-23-2018
06:11 PM
That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
... View more
01-16-2018
09:52 PM
That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
... View more
01-01-2018
12:22 PM
That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.
... View more
12-27-2017
05:18 PM
That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.
... View more
12-16-2017
06:19 PM
2 Kudos
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
... View more
12-02-2017
06:19 PM
That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
... View more
11-30-2017
08:37 PM
Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
... View more
11-29-2017
09:58 PM
Hello, we apologize there was no notification. Due to a judicial ruling, we are disabling this feature while we pursue an appeal.
... View more
10-01-2017
08:42 PM
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
... View more
Latest Tags
No tags yet
