They have a problem. Indeed a big one, COMCAST NATIONAL OUTAGE AFFECTING PRIME VIDEO (primarily in the NE US according to the level 2 person I spoke with)! They have NO idea how long it will take to fix. There was NO, nor has there been any, notification of the outage by xFinity and or Comcast. The only way to know if it has been fixed is to go to Amazon Prime > to the program you want to watch > wait to see if loads or if the internet connection error message appears.
Pathetic.
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