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T-Rock1 · ‎07-27-2020

I am in the same situation as you. I purchased the A51 from Amazon so I could use on XM. They will not let me use it. Don't believe any of the reps that tell you that the technology is not the same. It is. XM has specifically blocked the A51 (I think it is all A series phones) from being brought into their network. The reps cannot get past the block in their system. XM wants to force you to pay for the phone through them and it is more expensive. In addition, they lock their phones so you cannot take it elsewhere until you pay it off. That way they lock you into their network for the term. It seems like they are targeting the group of us who would want to save money on mid tier phones and purchase them at a good price. I had a supervisor send a request to open it up to the A51. But who knows where that request was sent to.

T-Rock1 · ‎07-26-2020

It seems like Xfinity is being dishonest here. They sell the A51, but won't allow an unlocked A51 phone that you can get for cheaper. I mistakenly already bought an A51 and now I can't switch to Xfinity Mobile. Verizon accepts the phone and another provider that uses Verizon's network, just like Xfinity does, accepts the phone. Xfinity technical support gives some lame excuse that the chipset it not compatible with the network. I would like to know the real reason why they won't accept my A51. UPDATE: After speaking and chatting with several reps, they do the same thing that I can do and enter the IMEI number. It is difficult to get anyone to go the extra mile and tell me exactly why they are saying it won't work. There is nothing different with my phone and the one they sell on their website. I finally got a supervisor to at least say that their system won't allow them to sign me up because it won't accept the IMEA. Not because it is not technilogically incompatible. Reps are stuck until this technical issue on their side is remedied. He sent a request to have this BYOD enabled for the A51. I have my doubts as to if this will do any good. It is a shame that Xfinity is putting this block in the way of lower income individuals who are just trying to save money, especially in these times. The A51 (all A series phones) is a low to mid tier Samsung phone that appeals to those of us that are trying to save money. But Xfinity is forcing those individuals to pay more for the same phone that they sell. They want to lock you in to their service, because you can't even take their phone elsewhere until you pay it off. (they won't unlock their phone if you still owe money on it.) So, the REAL REASON Xfinity Mobile will not allow my unlocked A51 is not technology, it is taking advantage of low to mid income individuals. It is not cost effective to allow me on their network unless i overpay them for their phone or buy a super expensive phone. Someone from Xfinity needs to turn the switch to allow the BYOD A51 phone and support lower income individuals.

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Re: Why XM doesn't accept unlocked phones purchased outside XM?

Why is does XM sell Samsung A51, but won't allow my unlocked A51? Updated info