Hi my internet was completely suspended early this morning. Completely down. Today my past bill became over 30 days past due. Since I know I'm getting paid on the 30th I went into my account via the app and set up a payment arrangement. It told me my payment arrangement would restore my services and that they would be turned back on shortly. I only have internet, no TV. My internet did NOT come back on and now my kids had to go stay with their dad because they must have internet for school. I can't even use xfinity wifi with my cell phone. Impossible to get a real person on the phone to assist me. Xfinity assistant is no help. I've been an xfinity internet and mobile customer for many years!! Someone please help me!! 😩
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