Understand completely. Paying for a channel subscription that will record; however, when you watch it, it will vanish from the DVR as though it was never there. It happened while a Comcast service rep was here. No one can help me with this. Live sports shown only once, each day, and each day since June 4, this has been happening it vanishes! Records fine. But, it will disappear before or during the viewing. It’s not like I can stay away from work for a month and a half to watch it live!!! Frustrated is an understatement!
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YES, as I indicated, I have recorded the matches every day since the end of May. Except for two evenings, the recording of that day would be gone the next. They have actually disappeared from the DVR while I am "clicking" to watch the match. Just last night we were watching the match and a 10 second commercial came on and when it was over, the match was GONE and only the Highlights of a game that aired earlier in the week were on the DVR as well as live TV. Yes, I was still in the DVR recording. The matches only air one time a day and the rest of the day are highlights of previous matches. I was actually watching the first part of a match that I had recorded and within 15 minutes completely disappeared while watching it. So yes, it is recent-last nigh recent! And I appreciate you sympathy remark that this is happening but you can NOT understand or appreciate the frustration!!! that I am feeling.
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I have had Comcast for over 25 years and I know how to use your equipment and especially the DVR. First of all, I have recordings on my DVR over two years old! I have been on the phone for hours with Comcast asking about a very specific issue with disappearing programs. The four different people that I spoke with DID NOT EVEN KNOW THAT THE CHANNEL IN QUESTION EVEN EXISTED!!!
The channel that I am referencing is a SUBSCRIPTION ONLY channel that airs only Cricket and the World Cup has been on since May. When I said Cricket, two of the four people actually thought that I meant the bug cricket. Yes they did! I scheduled a visit from a service person and got a call saying that they had fixed the issue and did I still want the person to come within the timeframe they were scheduled because they found the issue inside the box and upgraded it. Yes they did fix it for a couple days. But it has happened again! Nothing else that is recorded, even the really old programs, is affected. Since I am paying extra for this, I feel that I should be credited for the this and not charged the $14.95.
I NEED to know why a specific program on a specific channel will record and within an hour or two will completely DISAPPEAR from the DVR, and No it is not in the DELETED files for recovery. If I go to watch it, all that is there at least last night were the Highlights of a game that aired earlier in the week. The matches only air one time a day and the rest of the day are highlights of previous matches. I was actually watching the first part of a match that I had recorded and within 15 minutes completely disappeared while watching it. This is a channel that I pay EXTRA for outside the package deal that I have with Comcast. I have personally contacted the Willow Channel customer support who suggested that I contact you since you are the one that broadcasts the channel. The channel is 3101. Willow TV. I can not be the only person who has issues with this channel. HELP!!! And btw....I waited "in line" and was "next in line to chat" on my desktop while working for over 35 minutes. Something is terribly wrong with issues that customers are having that would take the customer service reps at Xfinity to solve or there is only one person taking care of issues that arise. If I didn't have work to do while waiting, no I would never wait that long for a customer service rep!
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