Thanks for the informative post. I had been using a Cablecard device, but when the app came out I tried it anyway. I was able to get the app activated, and OnDemand was working but obviously Live channels were not working due to the lack of a cable box in my house.
So, today I went to the Xfinity store by me to get a cable box so I could try out the Live TV part of the app. While installing the cable box, I had to split the coax at my modem, and so my modem was temporarily disconnected. Once I got everything hooked back up, I was prompted to reactivate the Roku app and now I'm getting the error that I'm not on my home's Xfinity Wifi network. (I have multiple Rokus and the same occured on all of them)
I'm wondering if during the modem disconnect my IP address changed and maybe it's just taking a while for the IP address to update on your guys' side? I'm posting from my home network now, and it's been about 8 hours since I hooked everything up so I would have thought the IP addresses would have all synced up by now. Note that tv.xfinity.com is also showing that I can't watch the "in home" only items as well. Note that I have my own modem & router, although it sounds like that shouldn't matter especially since I was able to get the app to activate & use On Demand earlier in the week.
I tried contacting internet tech support, explaining the issue, and asked what IP address they had on file for my connection, and they seemed utterly confused, so I said "Nevermind" and figured I'd post here.
Edit: Looks like things fixed themselves this morning (2/5). Took almost 20 hours for the IP address to "sync" I guess.
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