With two weeks lost, I now won't have TV or internet for at least another week. Try that nowadays when you are moving into a new house with a zillion things to do! Not to mention I'll miss the Super Bowl. Three blank screens. Just because someone wouldn't tell me the truth.
... View more
I was a good Comcast customer for too many years to count, paying for all the bells and whistles. When I recently purchased a house, I did what I was supposed to do and went online to inform Comcast so my Xfinity service could be transferred to my new address. However, before the process could be completed, I received a message that a Comcast representative would call me in the next few hours (or next day if beyond business hours). Nothing. Did this a few times. Nothing. I learned later that calls coming from "UNKNOWN" which I assumed were spam were in fact Comcast, but they didn't leave a message, so how was I to know? I tried again, but somehow or another, I was routed through as someone wanting new services (a Home account) and a "ticket" was created to assure my new address was serviceable. I was assured by the representative on the phone that I would be contacted the very next day. Again, nothing.
By now, my impending move was less than a week away, so in exasperation I wrote a message (it was outside business hours), which apparently escalated my situation because I received another call from "UNKNOWN" but this time they actually left a message with a call back number. I promptly called back, explained my situation, but after at least 10 minutes on hold (as they investigated) I was told they had no record of me wanting to relocate. After even more explanation, I was told there was no "ticket" but that one could be initiated for me. With time running out, I assured the agent there was a "ticket" and explained the circumstances even further. After waiting on hold at least another 10 minutes (the entire conversation lasted 32 minutes), I was told that indeed there was a "ticket" for a new Home account that requires 3-5 business days for resolution, and that I should call back and reference THAT number. I should call back! And start over!
Incidentally, "5 business days" came and went without a resolution. Again, nothing. So, when it finally became the day that I moved, I packed-up all the Comcast equipment and took it to the nearest Xfinity store. The agent at the desk asked why I was cancelling and I said, "I don't know". I explained I had tried for weeks to move my services but have been frustrated at every attempt. The agent at the desk told me he could check my new address right then and there, and so I gave him my new address. In less than a minute he told me that address was not serviceable and would cost $4k-$10k to run a line to. This guy told me in less than a minute what Comcast Customer Services COULD NOT TELL ME IN TWO WEEKS.
So here I am now, on the first day in my new house, trying to make-up the last two week of time that Comcast frittered-away from me because they couldn't be big enough to just tell me the truth. When they determined that I was no longer a customer for them, I became dead to them and they could care less about me needing to find alternative remedy.
After being a customer for years and years, I amounted to squat. Less than squat, actually, because they couldn't even bother to give me the time of day.
... View more