I spoke to a Comcast rep who told me this piracy was done from a wifi hotspot .. apparently with my (presumably hacked) username and login info. This was actually continuing in real time as I was on the phone with the rep! TEN infringement notices, one after the next after the next. I was almost in tears, as I would never do anything to put my internet access at risk. I want somehow for this to be expunged from my customer record, as I am totally innocent of this, and was victimized by some hacker. First off, the IP address that did it is not my computer or phone. Second, I looked up this program/show that was downloaded using my account after I got the alert (I had never heard of it before) .. and it turns out it's available on Hulu which I pay for. So clearly -- why would I illegally download something I apparently already pay for? (I wouldn't illegally download in any case, but my point is why would I pay for streaming services if I was someone who would just download stuff?). I work from home and having internet access is literally my LIFE. I would never, ever do anything to jeopardize that.
I have changed my username, password, secret question, and enabled two step verification to prevent such things in the future. But I really want to know how to prove that it wasn't me and have it taken off my customer record -- the IP address isn't mine, surely that should help? Are there any steps I can take so that I am no longer under a repeat infringement notice, considering I never did this?
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