The X1 DVR. Fantastic technology. Now Comcast can play around with your TV setup while you sleep. What happens is, they send messages to your TV system in the wee hours, telling you it's time to reboot. If you're asleep and unable to choose "reboot later", they boot it for you. But when they do, they're often reconfiguring the digital space on your box for the purpose of putting together new packages to attract new customers. Best I can describe… they take away features you signed on (and have been paying) for every month, and use the digital space those features previously occupied to create space for new and more attractive sales features. Among the many, many features I originally agreed to pay for on my box and no longer have: zoom ; pause with frame-by-frame forward/reverse ; 3-hour pause capability... and much more. The frame transition resolution on my fast forward/reverse has been reduced to a hack since I purchased my initial package. The period of time deleted recordings may be stored for revoverability has also been drastically reduced. But by far the biggest and most unforgivable act, my opinion, was when Comcast actually stole "Manual Recording". Without this primal feature, viewers can no longer simply tell their box to record, say, NBC from 9 to 11:30pm on any given Monday - like they could on any crummy old VCR. They must now accept specific record options the company has provided - choosing, for instance, 5, 15 or 30 minutes extra for end/start times (these options may range from 1 to 3 hours for sporting events or otherwise special programming - like maybe the Oscars). If a program you've cued to record is delayed by the network due to, say, a presidential speech, the block Comcast provides for its air time often misses the full show. It's robbing Peter to pay Paul because, in the end, there's only so much digital space to play with. Among the various newer features added in lieu of the old ones since my account began: multiple program record capability ; Guide/TV Listings day-by-day search advance (heavily hyped) ; various voice-prompt features… more. They may be decent features. But boiled down, the company is telling faithful customers it doesn't care what they signed on, bought and have been paying for. "To heck with you, we're expanding our consumer base." How insulting - particularly in my area where Comcast enjoys an absolute monopoly. I've tried discussing the issue with a number of upper-echelon Comcast tech supervisors - all of whom act like they have no idea what I'm talking about. It has recently been dawning on me how utterly massive Comcast has become. Global. Too big to have any care to listen to tiny paying customers like you and me. Arrogant audacity, and not at all in the spirit of true American consumerism. The X1 DVR.
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