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About spbutler
since
01-17-2017
04-06-2020
spbutler
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04-05-2020
02:50 PM
Mine has still been good for 6 weeks since I replaced the box the 3rd time.
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02-27-2020
07:25 AM
Try a different box. That fixed mine. 3rd box. Different model. Ok for 3 weeks.
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01-24-2020
12:52 PM
My stereo receiver only has RCA and optical and digital coax in. They tried to give that to me before and told me I need to buy a new stereo with HDMI. Thanks for the info. But back to the original issue. It seems the other 2 boxes was the problem for remote response, voice remote issues and tiling and rebooting. I'm not ready for a new stereo.
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01-24-2020
10:50 AM
Box finally failed. Stuck in software download. Replaced box with a different model. XG1-A. Old box had component outputs and HDMI. New box has just HDMI plus optical audio output. Problem resolved.
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01-16-2020
11:20 PM
Is this just certain model boxes having the issue. Mine is an older DVR with the audio and digital audio outputs. I'm on my second box. Same issue. Comcast person replacing box said it's because it's an older box and said I should get the newer box with the ARC HDMI audio out. This would require a new stereo receiver. So please post which box you have.
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01-16-2020
11:02 PM
Not sure who told you it's a separate CMTS. I worked on these since day one. I fully understand the cable path forward and reverse But what I'm suggesting is to try a different channel and see how your remote responds. I have seen it more than once. It's just a suggestion to try and give more info. I'm interested if others have noticed this.
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01-16-2020
10:16 PM
Incorrect. Same cmts. This may be due to LTE interference on certain channels. I have noticed that if I switch to a different channel the issue seems to resolve. There are a few frequencies that are affected by LTE interference. The remote is RF so this may be the issue. I would suggest trying a different channel when you have the issue and see if it improves. At that point you could provide more info to the service tech.
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12-17-2019
10:50 AM
Since it's an RF remote and certain channels and frequencies have the issue or are worse than others I believe this is in the shielding of the RF tuners in the box. And when I hold down the voice button it doesn't always recognize it. But I change to a different channel and frequency and it does. It also interferes with the Xi boxes in the other rooms causing tiling when holding down the voice button.
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12-17-2019
09:15 AM
Thanks. I believe the shielding inside the box has an issue and the RF from the remote is bleeding in and causing harmonics related carrier interference
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12-17-2019
12:20 AM
I understand that and will get a tech out to check MER/BER, but what I don't understand is how pressing the voice remote microphone button is causing the tiling on the 2 Xi boxes.
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12-16-2019
09:39 PM
I have further testing to do but it seems that the voice remote voice commands not working varies with different channels. Not sure if this also relates to tiling issues on the Xi boxes.
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12-16-2019
09:29 PM
I noticed today that on certain channels the remote responds slowly and the voice remote saying something is wrong try again. I try a different channel and it seems fine. I'm curious if anyone else has experienced this.
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12-16-2019
09:05 PM
X1 voice remote not always working on main box DVR. Replaced box and remote same issues. But what is also happening when you press the voice button and are waiting for it to respond it makes the 2 Xi boxes tile severely. When I replaced box today at the store they told me my issues are because it's the older X1 box. If the older models have an issue why wouldn't it be fixed or stop being issued The newer models have no audio outputs and they said I would need to buy a new stereo.
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11-14-2019
01:22 PM
X1 software update screen stuck since 11 PM EST.
Passes all DOCSIS Tests
Customer service said they sent hits.
unplugged numerous times
Internet is working fine
Trouble call not until tomorrow afternoon, if it's a box replacement I can do that today at local store?
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