You know, I've never been one to hate on the cable company. Yeah, I grumbled but, I never forgot that my cable TV was a luxury; a non-necessity. I knew that I could stop it any time I decided the costs were higher than what I wanted to pay. As a result, I never put the cable company into that "axis of evil" that I've heard others do often. But, the cable company now provides me with something that I consider critical, and that is my internet service. It is vital not because of Netflix, iTunes, or Amazon prime but because of the myriad of other services we get from it.
Comcast, I am not necessarily against you implementing the 1 TB cap but I am VEHEMENTLY against the manner in which you have done so. In fact, my entire household (typically ublivious of the costs) are now fully angry at you. The reason is not because you would charge us to over a set limit, but because you do so capriciously. In November we only used 259GB. In January because everyone got shiny new devices for Christmas and needed to load them with data, we will probably end up paying $200 in overage costs before the month is out. That is simply not fair. If you told me that my service entitled me to 12 TB a year - I'd be fine with that (I realize others might not, but my household would be ok with that). Because I know that we do average just under 1 TB a month. And, if I ever thought we'd average more than 1 TB a month, you have given me a $50 premium offer to go unlimited. But for me to average 750GB per month and for you to take payment when I go over 1 TB and offer nothing back when I go under is not fair. At least do what my cellular company does and give me a rolling credit for last month's underage - but even that would come up short of what I feel should be in place.
I've read a few of the critical emails in this topic and I must say, I agree with most of what they say. I think capping what eah household delivers is a reasonable approach (I don;t like it, but I can't sit here and say it is not a reasonable point of discussion). But how you have chosen to implement this is wrong and it clearly is just a money grab and not a means for managing your network's bandwidth. As such, my next steps will be in accordance.
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