About MidnightSVT

@egnlsn wrote: MidnightSVT   I understand the beta app has no fees associated with it. However, Ars Technica, quoted COMCAST in their article stating that after the beta trial ends, a $7.49 monthly fee will be passed onto anyone who continues to use the app. This article was published after the intial beta information release (2/1/17).   They are quoting a COMCAST representative, I am simply asking the moderators on this thread to provide a response to that quote (again, given by COMCAST). It is true, great. If not true, great. Just give us all of the information How 'bout we just wait and see what they're going to do.  Often, the representatives out in the field are literally the last to know. The problem with the "wait and see" mentality is that is almost always bad for end users (customers). The wait and see strategy got us this beta app almost 2 months after it was promised.   I am of the opinoin, and it is fine if others don't agree, that in order to adequately provide useful and helpful feedback, we the testers, need all of the information up front.   I know this is selfish, but I am not going to pay a monthly fee to use this app, so I don't see any reason to provide app feedback on an app that I won't end up using. I have also put an additional Roku purchase on hold until I know for sure if a fee will be charged (or not charged). So, in my case, Comcast and Roku are both missing out on feedback related to the app on a Roku 3 (the device I currently own) and a Roku Premiere (the additional Roku I planned to buy depending on the fee outcome), because no one wants to be upfront from the start. ... View more

Thanks ryanspeck, TechCrunch is also reporting the same info as Ars (not using their information hovever). https://techcrunch.com/2017/02/02/comcast-will-treat-rokus-like-cablecards-not-set-top-boxes/ Just trying to provide users with as much info as possible so no one is surprised at the end of the beta. ... View more

@ComcastDan wrote: @MidnightSVT wrote: Hi,   @ComcastDan & @ComcastJessie  - Can you please respond to or supply any information that you have, as it relates to the Ars Technica article where they quote Comcast on app fee of $7.45 per month after the beta trial ends?   https://arstechnica.com/information-technology/2017/02/comcast-will-charge-extra-fee-for-watching-tv-on-roku-boxes/   I assume this monthly fee after the beta ends is finalized, since it was given by a Comcast representative and quoted by a reputable source. I'm not able to comment on any pricing questions beyond saying that there is no additional charge to use the app during the beta period. I have no information about potential future pricing plans but if that changes, it will be communicated.    -ComcastDan Thanks for the response! ... View more

@BetoRox wrote: @MidnightSVT wrote: @BetoRox wrote: @I'd rather have @ComcastDan & @ComcastJessie spend their time addressing technical issues than what the pricing "might" be when the beta run is over. C'mon man.  This specific forum has been a "catch all" when it comes to information regarding the Xfinity app on Roku. I am a customer, not a Comcast employee, shouldn't we all be on the same team? So, I am not sure why my question is any less important than those asking questions about getting the App to work on unsupported devices?   Some of the technical issues that people are having could be solved by reading the updated post on the first page. However, they are still being asked and answered.   From what I can gather, from last 5 pages or so of posts, the thought of Comcast implementing some type of fee after the beta period ends is a relevant question and concern. One that if addressed, may have a positive impact on people providing feedback on the app (no fee = potentially more people trying the app and providing feedback).   Again, the article I am quoting is coming from a reputable tech website that was puplished a full day after the beta app launched (not the Variety article). Could they be wrong? Absolutely! I would love for them to be wrong, because a $7.49 fee to use the app is a non-starter for me. However, I tend think that reporting is fairly accurate.   I mean C'mon man, we are talking about a company that imposes fees whenever possible.     No one said that your question isn't valid, but if you look at the past 5 pages you can see that your question has been answered. If not, let me answer it. Comcast is not charging ANY fees during the beta period. This is day 3 of the beta test. Comcast has NOT comfirmed how much / if there will be a charge for Roku usage until AFTER the beta period.  Now, I have a Sharp Roku TV 5000 series with updated firmeware I bought just last week and the Xfinity APP absolutly falls short of expectations. I'd rather Comcast concentrate on making the app work just as good on my Roku TV as it does on my IOS device during this beta period. If they don't, then whatever charge they would like to impose AFTER the beta test, will not be justified. IMO.  Thanks for the response.    My question has not been answered.   I understand the beta app has no fees associated with it. However, Ars Technica, quoted COMCAST in their article stating that after the beta trial ends, a $7.49 monthly fee will be passed onto anyone who continues to use the app. This article was published after the intial beta information release (2/1/17).   They are quoting a COMCAST representative, I am simply asking the moderators on this thread to provide a response to that quote (again, given by COMCAST). It is true, great. If not true, great. Just give us all of the information.   https://arstechnica.com/information-technology/2017/02/comcast-will-charge-extra-fee-for-watching-tv-on-roku-boxes/?comments=1&start=120   If this thread is now soley focused on technical support and app feedback, I suggest it be archived and a new thread created to keep the conversation on topic and focused on features, feedback, and support.  ... View more

@BetoRox wrote: @I'd rather have @ComcastDan & @ComcastJessie spend their time addressing technical issues than what the pricing "might" be when the beta run is over. C'mon man.  This specific forum has been a "catch all" when it comes to information regarding the Xfinity app on Roku. I am a customer, not a Comcast employee, shouldn't we all be on the same team? So, I am not sure why my question is any less important than those asking questions about getting the App to work on unsupported devices?   Some of the technical issues that people are having could be solved by reading the updated post on the first page. However, they are still being asked and answered.   From what I can gather, from last 5 pages or so of posts, the thought of Comcast implementing some type of fee after the beta period ends is a relevant question and concern. One that if addressed, may have a positive impact on people providing feedback on the app (no fee = potentially more people trying the app and providing feedback).   Again, the article I am quoting is coming from a reputable tech website that was puplished a full day after the beta app launched (not the Variety article). Could they be wrong? Absolutely! I would love for them to be wrong, because a $7.49 fee to use the app is a non-starter for me. However, I tend think that reporting is fairly accurate.   I mean C'mon man, we are talking about a company that imposes fees whenever possible.     ... View more

Hi,   @ComcastDan & @ComcastJessie  - Can you please respond to or supply any information that you have, as it relates to the Ars Technica article where they quote Comcast on app fee of $7.45 per month after the beta trial ends?   https://arstechnica.com/information-technology/2017/02/comcast-will-charge-extra-fee-for-watching-tv-on-roku-boxes/   I assume this monthly fee after the beta ends is finalized, since it was given by a Comcast representative and quoted by a reputable source. ... View more

@workerdummy wrote: @MidnightSVT wrote: So it appears that Comcast has confirmed that they will be charging Roku users after the beta ends. Ars Technica has posted an article on their website where they quote a response directly from Comcast regarding future fees.   Comcast responded to us and confirmed that Roku devices will be treated similarly to CableCard devices in terms of pricing. Customers who use a Roku as a "primary outlet" after the beta is over will get a $2.50 credit on their bill; the "primary outlet" isn't an itemized fee but is included as part of paying for a TV subscription. Using a Roku as an "additional outlet" will cost $9.95, but the $2.50 credit will lower the price to $7.45. Xfinity TV app access on phones and tablets does not cost extra.   https://arstechnica.com/information-technology/2017/02/comcast-will-charge-extra-fee-for-watching-tv-on-roku-boxes/   As soon as the beta ends and I have to pay to watch the TV I already pay for, using my own device, I will immediately unistall this app. A fee for this is insane!!! Do you honestly believe Comcast is going to charge the same for an limited function app (with limited functioning remove control) running on a Roku as they charge for a fully functioning satellite box and remote control?   Ars Technica doesn't identify either by name or position within the company who their source was, a red flag. I'll wait until Comcast actually tells us what the monthly fee will be and decide then what I'm going to do about extension boxes, I doubt it will involve keeping and/or paying for them. I would absolutely believe one of the most reputable tech sites on the Internet over the silence by the moderators on this forum.    Comcast has a pretty poor reputation of being pro-consumer. I would love to see evidence to the contrary.  ... View more

So it appears that Comcast has confirmed that they will be charging Roku users after the beta ends. Ars Technica has posted an article on their website where they quote a response directly from Comcast regarding future fees.   Comcast responded to us and confirmed that Roku devices will be treated similarly to CableCard devices in terms of pricing. Customers who use a Roku as a "primary outlet" after the beta is over will get a $2.50 credit on their bill; the "primary outlet" isn't an itemized fee but is included as part of paying for a TV subscription. Using a Roku as an "additional outlet" will cost $9.95, but the $2.50 credit will lower the price to $7.45. Xfinity TV app access on phones and tablets does not cost extra.   https://arstechnica.com/information-technology/2017/02/comcast-will-charge-extra-fee-for-watching-tv-on-roku-boxes/   As soon as the beta ends and I have to pay to watch the TV I already pay for, using my own device, I will immediately unistall this app. A fee for this is insane!!! ... View more

@nwikoff wrote: An online chat agent shared some key info with me.  The TV app became available on Dec 19, in beta.  Your Roku device with firmware 7.2 or greater has to be logged in through your Comcast email in order for the channel to show up.  Once it is out of beta, you'll be able to log into it through other email addresses.   Is this true? What is the beta code?   That is, what did you search for to find the beta version of the app? Also, did you find via the Roku UI or through adding the channel through Roku on the web? ... View more