The only splitter being used in the area is essential, but I am 99% sure it was one provided by Comcast.
Though I can't confirm that, I just can't imagine where I would have bought a Two way CommScope SV-2G Splitter, which is a 5-1002. It's the same one pictured in this url: https://i.ebayimg.com/images/g/i-gAAOSwAItdbLTh/s-l1600.jpg
The technician isn't schedueld to be here until Monday. I don't know if I will be able to buy a splitter before they get here to fully test that end of troubleshooting before they get here.
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I will preface this by saying we already have a tech scheduled to visit our home on Monday, but I wanted to come here and get a general consensus on what our problem could be beforehand.
What's happening: 1-4 times a day we will lose complete connectivity to our modem. All of the lights remain on, but the modem itself is being classified as "Not Connected". This problem will resolve itself within 20-30 minutes, or, upon unplugging the modem.
I already exchanged the modem. I have tested all connections. I took a glance at the down/up, and my Downstream Power Levels range from -13.50dBmV to -16.80dBmV.
The Upstream Power Levels range from 52.25dBmV to 54.00dBmV.
At a glance, I'm unable to view my event log for errors of any kind, the only thing in the event log is the following: [Dhcpc]: erouter0 got new IP
If anything else is needed, I can provide it. Hoping to get some insight.
Edit: The image uploader doesn't seem to be working. Here are some imgur links to the same pictures:
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