About AWBolden

@Rustyben wrote: internet access (toward the cap) includes watching Netflix, Youtube, etc and other internet apps on the X1 devices. The X1 devices use their own 'modem' to access the internet. If you have roku be sure to press the back button (<==) to end all app streaming. The xfinity roku app streaming doesn't count toward the cap, this is about youtube, netflix, etc. In my case, those apps do not apply.  I don't use X1, netflix, Roku, or other Internet Apps on my 2003 Sony Wega TV.  So far, when I disconnect my switch, the usage does not increase. AWB ... View more

@flyalaska wrote: Today is January 2. Second day into the new month. Check my usage in the morning when I got up.We are at 56GB ussage. With only being on the computer and watching a 48 inch TV. How is this possible. Every month we are real close to going over. We went over once already. Any ideas? Welcome to the club. I had similar activity in May, June, and July of 2017.  I decided to disconnect my equipment when not in use.  My activity was averaging 40 GB per day.  The suggested solutions to change the Wi-Fi password and check for viruses are helpful but inadequate.  I have been a customer since Comcast purchased ATT Broadband (over 15 years).  My usage has been out of sync since October 2016.  Comcast/Xfinity have determined that my problems are internal.  I thank Comcast/Xfinity that the service does work when I start it up.  The usage metering is where I have had issues for over 1 year now.  My only issue is that I remain a Comcast customer.  I take full resposibility for that choice.  AWB ... View more

@Mlambert1157 wrote: since we pay for 1024GB of data ...does what we do not use roll over for the next month ? Waiting for an answer on this one. AWB ... View more

@dvwill wrote: It is Sept 6th. we turned off all usage of internet usage and did not watch Netflix or did anything except doing emails.  WHY THE H... is my data usage already above 400gb this Month!!  What is going on? I had a similar experience in June 2017.  The meter said I was averaging 40-50 GB per day.  After exceeding my 1024 GB limit by 14 GB in June, I decided that I would never exceed the usage again.  I'm tired for the monitoring, calling, troubleshooting. I do that for a living managing a company computer network. I have resolved my headache by using my service as a toaster.  I disconnect the appliance when not in use.  That eased my frustration.  I used 735 GB in July and 113 GB in August this way.  I'm disappointed, but lowered my expectations. My Comcast Internet service does work when I connect it. Hooray! I've decided to take full responsibility for my issues with the service problems.  If I didn't have Comcast, I wouldn't be posting in this forum. Ironic isn't it? No Comcast, no Comcast problems. AWB ... View more

I actually didn't mind the data cap until I kept going over. I haven't experienced a normal usage month in a while. ... View more

Yes. "first time this has ever happened to me in the 9 years ive been using comcast here. Data pretty much doubled my usual avg for the month of july. nothing has changed on my end, no abnormal connections, I dont get it. Smiley Sad is this happening to more people then usual this month? ... View more

My IP address has changed about 5-7 times over the months - no difference. Of course Im still being assigned to the same subnet. it's been n.n.n.80, n.n.n.170, n.n.n.69 etc. After I get a new IP, I fix it static to see if I have better luck.  I don't . ... View more

I don't belive this is true DDoS.  That's what the routers are detecting, though. ... View more

Again. Never had this problem before October 2016.  Usage averaged 50-125 GB per month using Performance Starter.  September 2016 before Blast! I had a high month at 150 GB.  I changed to Blast! in October 2016 and it shot up to 1.7 TB in November. Strange. @EG wrote: @RobertWy wrote: Omigod!  I never considered a DDOS causing the excess usage people are experiencing. How about ARP, DNS, DHCP, and other incidental background traffic. It's all counted...   ... View more

@Rustyben wrote: @AWBolden wrote: Wireless or wired. Same results for me. I wired my house with Cat 5E some years ago. I have Cisco and Netgear switches. But unfortunately I still use the service as a toaster. Eventually I will solve this problem with Comcast or a competitor. Comcast is under no obligation to help me with my internal network problems, although the problems suddenly appeared in October 2016. In this sense, it's my responsibility to solve the internal problems of my network, even though they didn't exist the previous 15 years. Except for the 4 months Jan-Apr 2017 where my router showed absolutely zero DoS attacks, my usage has been Nov 1700gb, Dec 1300gb, Jan 1gb, Feb 1gb, Mar 1gb, Apr 19gb, may 776gb June 1031gb July 732gb. I have not connected for 1 week. But i will refuse to pay for another overage. Except for my two Neighbors who work for Comcast, the rest have left for the competitors. I am one of the few on my block who remains. For now. AWB your own router or Comcast? Thank you for asking that question. I received an Arris from Comcast and used that in November 1700 GB and December 1300 GB.  I purchased my own Arris AR TG862G in December and changed it to bridge mode, returning to my Netgear c3700-100NAS I had purchased in November 2014. So no issues until May when my usage seemed to escalate and I started to receive extranneous DoS attacks in my log and the usage escalated to 776 GB. In June after averaging 40GB per day in the first 10 days, I have been using my device as a toaster. Unfortunately I left the toaster connected on June 30 and went 6 GB over. So I had to pay for overage.  It's not going to happen again. I unplug the devices from the network until they positively, absolutely need to be connected. I average 40 GB per 64-6 hours usage. 1 device.  I'm stuck at 732, and will not reconnect until I need it or Tuesday August 1. In the meantime, I will be testing the throughput from the devices. Too many times I have talked to "tech support", "higher level tech support", "call these experts", to no avail.  It is not Comcast's job to troubleshoot my internal network anyway. When I find the problem, I will share it with the forum.  AWB ... View more

Wireless or wired. Same results for me. I wired my house with Cat 5E some years ago. I have Cisco and Netgear switches. But unfortunately I still use the service as a toaster. Eventually I will solve this problem with Comcast or a competitor. Comcast is under no obligation to help me with my internal network problems, although the problems suddenly appeared in October 2016. In this sense, it's my responsibility to solve the internal problems of my network, even though they didn't exist the previous 15 years. Except for the 4 months Jan-Apr 2017 where my router showed absolutely zero DoS attacks, my usage has been Nov 1700gb, Dec 1300gb, Jan 1gb, Feb 1gb, Mar 1gb, Apr 19gb, may 776gb June 1031gb July 732gb. I have not connected for 1 week. But i will refuse to pay for another overage. Except for my two Neighbors who work for Comcast, the rest have left for the competitors. I am one of the few on my block who remains. For now. AWB ... View more

I understand the frustration TibbieMom. I have no idea why my service meters 50-70 GB per day. However, I connected my equipment to Comcast service with no connection to my internal network.my service meter did not move. Once I connected a computer or tablet, my router detected DoS from Comcast DNS1 and DNS2. I also experienced other DoS errors, such as port scans. I do not believe my problem is a Comcast issue. It seems my network router (Netgear c3700-100nas) may be experiencing some translation issues. Not sure why. I didn't have this problem until I moved to Blast! October 2016. Formerly I used 150-200 GB max per month. I've been with Comcast since they purchased ATT Broadband in 2001. I've owned 4 cable modems. D-Link, Netgear, Netgear, and Arris. Never experienced a nightmare like the one I'm experiencing now. So I continue to use the service like one uses a toaster. After I use the internet, I shut it down 2-3 days at a time. Not pretty. But Comcast is not the reason for my problem. I just don't know how to solve this one yet. By the way: I'm a career IT person. I manage our workplace network. My home network uses more traffic than the 100 workstations simultaneously connected to the internet. I'm going to monitor traffic with Wireshark or Spiceworks Network monitor. I'll let you know what happens. AWB ... View more

[DoS attack: TCP- or UDP-based Port Scan] from 75.75.75.75, port 53 1 Thu Jul 20 01:39:55 2017 71.239.206.69:2006 75.75.75.75:53 [site blocked: captive.apple.com] from source 192.168.0.211 2 Thu Jul 20 01:33:41 2017 0.0.0.0:0 192.168.0.211:0   I Have concluded that my usage problem is internal. I have monitired my usage and it points to activity on my internal network. When my router is disconnected from the LAN but connected to Comcast, no activity was used. After I connected 2 devices, 1 wired, 1 wireless, my network used 58 gb in 5.5 hrs.   My problem could be some within software that exists on both devices.   I Will share future discoveries with the forum. Is anyone having a problem with captive.apple.com? This could be one of my issues.   AWB   ... View more

Well, my intrusion issue is solved. I belived the issue is more of an ip6 issue. I am still having gb overusage. But my claim that the comcast network was being intruded was technically solved, due to the ip6 issues on the devices. Still working.   Since my ip6 issue was highlighted on the netgear, i have been trying to get inside of the arris gateway relieve it from ip6. So far, i havent been able to log in with the dedault user id and password. Ive reset it multiple times. Usage since last night is 58gb ( from 97gb) for a total of 155 gb for the month. Still high (avg 38gb per day). Better than 40 gb in 8 hrs. ... View more

Solved!   Todays usage Internet & Voice Your modems and WiFi routers "Voice and Data Modem" Arris Interactive, L.L.C. Connected   Troubleshoot Voice and Data Modem Used 0GB   "Cable Modem" C3700100NAS Connected Troubleshoot Cable Modem Used 97GB (1 GB since yesterday) Data Usage Overview Review your monthly data usage.   Manage usage alerts 927GB remaining of 1024GB monthly plan   (July 01 - July 31). as of 7:06 PM 7/3/17 (same as yesterday evening)   Thank you to Rustyben, BruceW, and Paranoid. I found out by following the link Rustyben provided. I was in the middle of a perfect storm:   1. Netgear C3700-100NAS 2. IP6 3. iOS devices   The link was to a Netgear forum. Numerous users had issues with their Netgear routers and IP6.  When it appears that IP6 was not being handled properly by the router, the IP address generated a DoS attack.  This was not really an attack, but detected as one.  And the "attack" came from iOS devices which have IP6 running (and cannot be disabled). All said and done, I concluded why my throughput had metered so high (96 GB in first 2 days of the month, 1GB since then ). Let's say the iOS device attempts to fetch a site on the Internet.  The router sees an external address.  Well, outbound it doesn't care that the address seems to be external (65.0.80.31 actually is pulled from the actual IP6 address 128 bits). But the inbound traffic from the fetch is trying to return to the device.  Well needless to say, the fetch is completed under IP4 (32 bits), but continues to hammer away attempting to return the website to the device and finally times out.  Now what happens if every fetch to the internet from these devices bangs away at the router until it finally times out.  My usage increases to astronomical proportions. I removed the IP6 from my Windows 7 devices and also fixed the DNS in the router to the assigned DNS (IP6 won't show).   Thank you again.   Comcast support asked me if I needed to purchase an unlimited plan.  With the Comcast forum, I have the assistance I needed. AWB       ... View more

Thank you. This helps.     After removing the iPad and iPhone from my network (they also use IP6) and shutting down the Arris modem, I have used 1 GB in 5 hours (I know there is a delay, but this is 7 hours usage vs 40 GB in 8 hours on 7/1/17. I'm going to remove IP6 from the Arris and both IPad/iPhone devices. I'll check back tomorrow.   AWB   Your modems and WiFi routers   "Voice and Data Modem" AR TG862G Offline Troubleshoot Voice and Data Modem   "Cable Modem" NETGEAR C3700100NAS Connected Troubleshoot Cable Modem Used 97GB Data Usage Overview Review your monthly data usage. Manage usage alerts 927GB remaining of 1024GB monthly plan (July 01 - July 31). Data used in the last 24 hours may not be displayed     ... View more

After disconnecting the Arris - which is in bridge mode, connected by cable, and is not connected to the internal network, my Netgear received this DoS attack through my HP network printer.   [DoS attack: Teardrop or derivative] from 192.168.0.250, port 63999 4 Sun Jul 02 18:38:06 2017 239.255.255.250:18094 192.168.0.250:63999   I subsequently blocked the IP address and both ports exploited. I also disabled IP6 from my workstation. ... View more

Just checked my data usage page for the month of July, 2017   7:22 PM 7/2/17 I have used 96 GB (56 GB in one day) on one computer. 56 GB in one day. Astronomical. I hope this can be diagnosed. When I am have completed my work, I'll be shutting everything down again.  Internet & Voice Your modems and WiFi routers   "Voice and Data Modem" AR TG862G Connected   Troubleshoot Voice and Data Modem   "Cable Modem" NETGEAR C3700100NAS Connected   Troubleshoot Cable Modem Used 96GB Data Usage Overview Review your monthly data usage.   Manage usage alerts 928GB remaining of 1024GB monthly plan   (July 01 - July 31). Data used in the last 24 hours may not be displayed ... View more

 This network had been disconnected at 10 AM 7/1/17 after registering 40 GB in 8 hrs. So far the system has registered 31GB used since 3:37 AM. That's excessive for 12 hrs. I have already supassed my April 2017 monthly usage (19 GB) in less than 2 days.   Internet & Voice Your modems and WiFi routers   "Voice and Data Modem" AR TG862G Connected   Troubleshoot Voice and Data Modem   "Cable Modem" NETGEAR C3700100NAS Connected   Troubleshoot Cable Modem Used 55GB Data Usage Overview Review your monthly data usage.   Manage usage alerts 969GB remaining of 1024GB monthly plan   (July 01 - July 31). Data used in the last 24 hours may not be displayed ... View more

Checked again at 3:30 PM  used 16GB more 31GB in 12 hrs. 71 GB in 2 days.  Modem was shut down from 10:00 AM 7/1/17 to 3:37 AM 7/2/17   Internet & Voice Your modems and WiFi routers   "Voice and Data Modem" AR TG862G Connected   Troubleshoot Voice and Data Modem   "Cable Modem" NETGEAR C3700100NAS Connected   Troubleshoot Cable Modem Used 55GB Data Usage Overview Review your monthly data usage.   Manage usage alerts 969GB remaining of 1024GB monthly plan   (July 01 - July 31). Data used in the last 24 hours may not be displayed ... View more

7/2/17 15 GB used.   Internet & Voice Your modems and WiFi routers   "Voice and Data Modem" AR TG862G Connected   Troubleshoot Voice and Data Modem   "Cable Modem" NETGEAR C3700100NAS Connected   Troubleshoot Cable Modem Used 55GB Data Usage Overview Review your monthly data usage.   Manage usage alerts 969GB remaining of 1024GB monthly plan   (July 01 - July 31). Data used in the last 24 hours may not be displayed ... View more

Strange.  I had my equipment shut down for 12 hrs and disconnected. The system registered 0 usage.  I connect it at 2:00 to 10:00 and it registers 40 GB.   Not sure where the delay is. Thanks for your help anyway. ... View more

Thank you. Understanding of this policy helps.     Again, I didn't have these issues for the 15 years before converting to Blast! ... View more

Thank you. ... View more

Connected at 7/2 3:37 am. We'llcheck again around 10 am. NETGEAR C3700100NAS "Cable Modem" NETGEAR C3700100NAS Connected Troubleshoot Cable Modem Used 40GB Data Usage Overview Review your monthly data usage. Manage usage alerts 984GB remaining of 1024GB monthly plan (July 01 - July 31). Data used in the last 24 hours may not be displayed Internet Plan: HSD Performance Plus/Blast Download Speed: 75Mbps Upload Speed: 10Mbps ... View more

Thanks. That's where I got my numbers. Not sure when they update. I was at 0 usage at 2:00 am and had burned 40gb in 8 hrs 10:00 with only the router and modem connected. No devices were allowed. Seeing that I used 19gb for the entire month of April 2017, something is really unbalanced, in my opinion. And I've been a Customer before Comcast acquired art broadband in 2001. I've never experienced cast differences such as these. But thank you for the link. I check it every day. By the way: we are in a new month July 2017. So my usage for July in 40gb. I'm not sure Comcast would roll June's activity into July. ... View more

update:   User of cable internet since service was owned by ATT Broadband (acquired in 2001) Turned on my modem and router at the beginning of new month 2:00 am. 0 gb usage. Disconnected from network. No hosts allowed. All wireless devices blocked. Checked again at 10 am. Already used 40 gb. On what?  Disconnected modem and router again.   Total throughput history since converting to Blast!: 56 gb sep 2016, 150 gb in oct 2016, 1700 gb in nov 2016, 1300 gb dec 2016, 1 gb in jan 2017, 1 gb in feb 2017, 1 gb mar 2017, 19gb in apr 2017, 776 gb in may 2017, 1031 gb in jun 2017.   I have: no movie streaming, no netflix , no dvr, but network metered 2x  the total Apr 2017 usage in 8 hrs today.   There is a problem. Comcast needs people who can assist with this intrusion issue. ... View more

We are in a new month. I Have comcast Blast!  (since 10/2016) usiing ann Arris 862 on bridge for phone, and netgear c3700-100nas as router. I previously used Performance plan. I have used comcast before it was acquired from ATT broadband. Last month my service metered at 1031 gb used, 7 gb over limit. In the first 9 days, my network metered 436 gb. i shut my services down. Technician came out to do some outside wiring. Started up the service again using Netgear as router,Arris as bridge. Network reached 50% (512 gb) by 6/19, 60% by 6/23, 70% by 6/24, 80% by 6/26 and 90% by 6/28. Shut diwn tge service until 9:00 pm 6/29. My total usafe was 949 at the tine restarted myvservice. At 6:00 am my throughput was 1031 gb. I shut down service again. Starred this morning 2:00 7/1/17. Checked usage then shut down at 4:00 am. Checked service again at 10:00 am. Service used 40 gb in 8 hrs. No hosts connected. No wireless allowed. Only modem and router connected. Modem is only connected to cable. No connection to the internal network. Problems. Trying to resolve   AWB ... View more

Interesting. 3 years later the cap is 1024 gb. Ive gone over 3 times in 9 months. I have used this service before it was owned by comcast (att broadband). I had no problems (except the escalating prices/fees) for the first 15 years until October 2016. Looking elsewhere. ... View more