I was ready to take my old dying DVR to my local Comcast store to replace it with a new XG1V4, but I thought that before I unhooked the old DVR and drove to the store, I'd call them to find out whether or not they had any of the XG1V4 units in stock. Turns out that this is impossible to do. No matter which of the numerous numbers I dialed purporting to be the number for the local store, all of them wind up eventually (after an endless series of button pushing to respond to all the queries) at a call center in India, where the reps are all very polite, but who were ultimately unable to tell me whether my particular local store had the XG1V4 in stock.
Can someone on this forum order the XG1V4/self-install kit for me and have it mailed to me, along with a UPS return label for the old DVR? Thanks.
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Can I request a XG1v4?
My DVR is old, and it has been acting oddly for a year or two now. Half of the LEDs in the clock are burned out so it's impossible to tell the time or read any box messages. I have to restart or refresh at least once a week, and the menus will freeze fairly often (I can sometimes "wake it up" by simultaneously pressing the Guide and PageUp buttons.
I was wondering if I could exchange the old DVR for an XG1V4 DVR. I live in Portland, Oregon. I could bring the old unit to the Sandy Blvd location for the exchange. I presume that there would be no increase in my monthly Comcast fees.
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