This is terrible, even for Comcast. On the plus side, I didn't drop DirecTV Now because after 20 or so years in a row as a Comcast customer, I expected Comcast to make this intollerable, too. Since I didn't drop DTV, I still get 100 HD channels for only $35. At least now there's no reason to keep paying for the Comcast service that I haven't been getting (except for that tiny window where the Roku app worked and Comcast didn't treat me like a chump).
Comcast has a monopoly in my area or I'd be gone.
... View more
For the past few months I've been paying extra money while I wait for this app. I realize I'm a fool for listening to the people on the phone, so please don't ridicule me for listening to company representatives. I know better now, but I can't undo what's been done. I currently have Internet Plus 25 Choice and I pay an additional fee for a speed increase.
Can I drop down to just internet right now and then come back to what I have when the app comes out? The funny thing is, the same person that told me to order a Roku because the app is already available is also the one that told me I needed to keep what I had in order to enjoy the app.
I understand that the app is on some kind of hold. What are my options for coming back if I drop down to merely Internet 25 while I wait? I'd save $40 per month based on my last bill, and I'm getting nothing for the extra money right now. I see the value of it if/when the app is available--I'm paying $35 per month for DirecTV Now, so it seems like a wash if it ever comes.
... View more
Here's an edited re-post so that certain people can sleep at night:
My problem is that I listened to the rep on the phone. Two months ago he spoke of the ComKu app as if it was already in use and had been for some time. I'm kind of a serious nerd/geek/techie/etc., so I felt rather stupid for having missed this for so long. I changed my service at Comcast and ordered a new Roku. Imagine my surprise! Now I feel rather stupid for a different reason. Yes, technology takes longer than expected to roll out. Yes, it will be plagued with bugs and require frequent updates, especially in the first few months. What is hard for me to understand is the miscommunication within Comcast. I don't think the rep was an evil troll. He believed what he was saying. What's kind of astonishing is that he's reading off a list of "solutions" in order to "help" customers, but the solutions are non-existant. I'm not impatient with technology and I accept that it will take longer than I wish to get what I want. I am impatient with the misdirection and false information that seems to be an inherent feature of Comcast's corporate bloat. It's a monopoly, [EDIT: for crying out loud]. Communicating with customers will not threaten the bottom line.
... View more
While we wait, may I suggest DirecTV Now? I pre-paid for 3 months, which totalled $105. For that, they shipped me the latest Apple TV, which costs something like $150 by itself. I have it and it's working as expected. It's hard to beat $105 for a new Apple TV and three months of a service that's an awful lot like Xfinity. Already, $70 Comcast internet plus $35 DirecTV is better than what I was getting for $165 each month.
I would have preferred to just have Comcast's Xfinity app on Roku because that's what the rep told me two months ago, and that's what led me to buy a Roku unit. Now, at least, I see how I could switch Internet to CenturyLink and continue to use DirecTV. If Comcast+Roku (ComKu?) isn't a bag of pain I'll cancel DirectTV in three months. If ComKu is merely a fresh [heck] to savor, I've already had enough, thank you.
[EDIT] As pointed out in subsequent posts, yes there have been glitches with DirecTV Now. What I mean by working as expected is that I can have as many compatable devices as I want and I don't have to pay an extortion fee to watch (gasp) a second television in a home in 2016! Nor do I need to pay an extortion fee to watch HD in 2016. I think DTV limits me to two consecutive streams, but again, I'm talking about devices in my home and my ability to walk downstairs and turn on the TV without having to fork out $10 each month for each additional screen in my house. That's how DTV becomes a screaming deal for me pretty quickly. With four TVs in a house DTV costs $5 more than the $30 box fees from Comcast. Add HD, and Comcast extracts $40 extra per month to "enable" us to view HD on four screens, and this has nothing to do with your channel package, internet, phone, security, etc. Comcast provides fine channel lineup packages and other services--it's just that the pricing structure that seemed adequate in 1980 is antiquated and unreasonable today.
I've had my mobile phones through ATT for a long time. Now I can stream DTV via ATT without using my phone's data. Then I can use a thunderbolt to HDMI dongle/adapter and get HD DTV on any device, anywere. So I can finally get such services onto the TV on my boat without needing an antenna or dish. People with RVs, etc. can enjoy the same experience. The Xfinity app on my phone won't let me connect to any other screen, even in my house.
Again, I'd rather just have the Comcast app, but it's getting easier and easier to imagine life without them. Gosh, I've been a customer for more than twenty consecutive years. At $100 per month that's $24,000 in twenty years! Probably time to try something else.
If only Comcast would dare to make us a deal we couldn't refuse!
... View more