Now the next CS rep has told me the link I submitted the cancellation request through is not a valid way to cancel service anyway, so I shouldn't be worried. I guess that's a relief, but would be really p.o.'d if I actually had wanted it to go through.
... View more
I am trying to get out of my TV service, because the rate will go up on Monday December 10th. Customer Service has informed me that no one is in the office on Sundays, and the new rate goes into effect on Monday.
If I can't cancel 'til Monday, I am not sure if they will just charge me for a day of service, or for the whole new month with the new rate.
To complicate things, they did link me to a form where I could submit a service cancellation request, however, once I submitted it, I noticed that is said even though they won't call to confirm for two days, the cancellation goes into effect as of the date of the form's submission. I'm now worried that I'm going to be hit with the $250 fee for breaking my contract early. Alternately, since it didn't let me specify if I wanted to cancel just TV or everything, I'm worried all service will be cut, and i'll lose my internet and phone and everything (I did specify in the note that I only wanted TV cut).
I would not be worried about any of these possibilites if it were not Comcast Xfinity. Of course they could provide a simple way to cancel like every other service on earth these days, but they don't. I know they take every opportunity to gauge you, which is why I'm worried one of these possibilities will happen. Maybe someone can put my fears to rest.
... View more
Whelp, looks like I might have this solved, at least temporarily. While Xfinity had recommended I go swap out my CableCard, I was trying to avoid going down there. Tivo help ended up having me unplug Coax for 15 seconds then replug. In fact, this was the only thing that helped the first time the channel went out, but I had tried doing this a few times over the last few days (but keeping it unplugged for less than 15 seconds) and it wasn't helping. I wonder if there is something I could add to my line to stop this instability on a more permanent basis. Anyone happen to know?
... View more
Our family has two separate TiVo boxes (Premier XL and Bolt) drawing on the same Xfinity Comcast cable connection. Everything’s been working fine for a while now. So baseball season started and the NBA finals started, so we have been watching more sports. Comcast messed with the sports channels again, so now instead of Fox Sportsnet or Comcast Sportsnet or Comcast Bay Area, it’s NBC Sports Bay Area or something or other and they went and changed the channel #s again - there are now about ten of them, some of which are redundant - to be honest I can’t keep track of all these name changes (they are always looking for new ways to make people love them by messing around with something that everyone had just gotten used to).
The Premier XL has had no issue. The Bolt is not getting the signal for ‘Comcast MSN AOL Time Warner General Electric Fox Sportsnet Bay Area Plus HD Mega 1000 Extreme Great Sports Channel’ or whatever the f*** it is called this year, about half the time. Sometimes it does, sometimes it doesn’t - in which case it gets a V52 error. Not getting the HD channel, but am getting the non-HD channel. Except for when I do get the HD channel.
So just to recap - on the Premier XL, no issue I am aware of, for HD or non-HD. On the Bolt, problems about 1/2 the time for HD channel, and no issue with non-HD channel.
I have tried a bunch of things - restarts, resets, unplugging power, accidentally erasing every single program I had saved, going through the guided setup a couple times, powering down for a while, fiddling with the CableCard. I think Xfinity reset the CableCard or something or other when I talked to them. I’m not sure what’s going on - of course the only issue is with the channel playing NBA finals & baseball, literally the only two things I bought cable for, after not having it for 30 years - have little use for the rest of it, but never have any issue with any other channel, either - just the indispensable one, in the middle of NBA finals and the start of baseball season. Every other channel works fine.
Any ideas? What a clusterf***. Xfinity Rep in Swaziland or whatever has made me an appointment with four days wait at 3 in the morning or something. I’m going to talk to TiVo and Xfinity again of course, but maybe someone here knows what’s going on.
... View more