About DKPeppard

DKPeppard · ‎08-01-2018

@Myers5987 wrote: I had to call xfinity and have my personal owned modem registered thru them. Now it’s working great!!! Great news! Enjoy!

DKPeppard · ‎07-31-2018

@Myers5987 wrote: My new modem is not showing up. Only the rental. Will it go away once I physically return it and get it removed from my account? You will need to call Comcast to make sure your new modem is showing up, and not conflicting with outdated info. Make sure you do this to ensure the best internet performance possible. Otherwise, you will likely encounter issues. When you call, make sure you have access to your new modem to provide all the necessary model and serial info.

DKPeppard · ‎07-25-2018

@jefmes wrote: This is an interesting idea, but if you're open to feedback you need to keep a few things in mind... 2. This ignoring Android TV stuff just has to stop. The Nvidia Shield is one of the most popular streaming boxes out there now. I can install Xfinity Stream on my Pixel 2, on my Pixelbook, and on my ancient Nexus 7...but I can't install it on my Android TV device, where I would most prefer to use it? I especially agree with this. I don't understand why I can use the XFinity Stream app on my Pixel 2 or Samsung tablet, but cannot install it on any other Android-based device, such as NVidia Shield or Amazon Fire. Yeah, I know some people have been successful 'side-loading', but I haven't, and honestly, side loading is not a solution. If a product works on Android, it should work on ALL android. That is like saying I can install Office on my ASUS Windows 10 computer, but not my Acer Windows 10 machine, even though both are Windows 10 machines.

DKPeppard · ‎07-21-2018

@Rustyben wrote: @qdr17011 wrote: @DKPeppard wrote: @qdr17011 wrote: I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable. I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this? Thank you There is no reason you cannot add the XFinity Stream app to your Roku. You can do this even without an active subscription. Can you provide more details to what you experienced when trying to add the app to your Roku? Exact error messages? Model of Roku? Its a 3500x and the message is Channel Instal. Failed could not add ' xfinity stream beta Thank you page one first post of this thread does not show the 3500 as an eligible model. Thanks Rustyben. Looks like you found their issue. :)

DKPeppard · ‎07-20-2018

@qdr17011 wrote: I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable. I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this? Thank you There is no reason you cannot add the XFinity Stream app to your Roku. You can do this even without an active subscription. Can you provide more details to what you experienced when trying to add the app to your Roku? Exact error messages? Model of Roku?

DKPeppard · ‎06-18-2018

@Barewoolf wrote: I am unable to actually watch anything on my xfinity stream beta roku app. There is no option to watch it. It lets me go to the episodes and acts like it will let me watch it, but then gives me no option to play the episode. I tried using the play/pause button on my roku remote and it still didnt work. We had the same thing happen to us recently, and affected our Roku, Xfinity Stream app on our mobile device, and the XFinity Streaming on the web. I had to call Support and they 're-sync'd' our account on their side, then all of our programming started functioning again on all playback options. We did NOT have to restart our modem. Hope this helps.

DKPeppard · ‎06-11-2018

@BBurgDave wrote: I agree about the channel scrolling, although there are some things you can do to help: (1) Set up Favorites and scroll through that shorter list (2) Use filters, e.g. HD (3) Use the * to bring up a window where you can type in a channel # Thank you for the tips!

DKPeppard · ‎06-08-2018

@pschuberth483 wrote: You can side load the app using the following. Use downloader and type in the following Http://tinyurl.com/ycfhnayp Works great I tried side loading, and although it side loaded just fine, the app would never open and work after it was side loaded on our Fire TV.

DKPeppard · ‎06-07-2018

@rghewrh wrote: @DKPeppard wrote: @rghewrh wrote: @Rustyben wrote: @rghewrh wrote: I have Showtime, Starz, and Cinemax in my package and today I noticed I cannot find any movies or shows from these channels on the Roku app. What happened? are you using the xfinity beta stream app on Roku? Cinemax has no Roku channel, showtime (anytime) does authenticate with your xfinity subscription. Stars has no agreement with Xfinity/Comcast to use their 3rd party app. to find streaming content from the networks use the browse menu >> netowrks for Starz, Showtime, and Cinemax. I am using the Xfinity Roku app. Up until yesterday it had all the content from those channels. Now it gives me nothing from those channels. Do you see the shows on the App or Website? I mention this because just recently we lost a whole bunch of content on our streaming service. I called Customer Service and they had to 're-sync' my account information. It took them just a few minutes, and all our content reappeared across all devices. Please note, the 're-sync' did not involve rebooting our modem. The 're-sync' was something Comcast did completely on their side on the back end. Hope that helps. I'll have to give that a shot. The channels are not showing up on the app or website. For whatever reason, 24 hours after Comcast fixed our issue, we lost all our content again. I had to call again and have them fix it. They told me they wanted to report our issue to 'advanced services' or something like that. I presume it was the equivelant of tier 2 support. When I talked to the gal at tier 2, I had difficulty communicating with the gal, plus she was not listening to what I was saying (or not understanding). Keep in mind, we've had the Comcast streaming service since May 10, 2018 with no issues. She said she understood I was having streaming issues and wanted to send a line tech out to our house. I told her we are not having any internet trouble. The fix was performed on Comcast's side, nothign on mine. We never even rebooted my modem. She was not getting it and insisted a line person come out to evaluate our signal because that somehow correlates to our account info 'mismatch' on the backend. I told her thank you, but I don't want a line person to come out. There is nothing wrong with our internet. It has now been another 48 hours and our content is still all there, so we'll just keep an eye on it. Hopefully this was just some fluke and Comcast got our account straightened out with the second call. Hope this info helps others.

DKPeppard · ‎06-05-2018

@rghewrh wrote: @Rustyben wrote: @rghewrh wrote: I have Showtime, Starz, and Cinemax in my package and today I noticed I cannot find any movies or shows from these channels on the Roku app. What happened? are you using the xfinity beta stream app on Roku? Cinemax has no Roku channel, showtime (anytime) does authenticate with your xfinity subscription. Stars has no agreement with Xfinity/Comcast to use their 3rd party app. to find streaming content from the networks use the browse menu >> netowrks for Starz, Showtime, and Cinemax. I am using the Xfinity Roku app. Up until yesterday it had all the content from those channels. Now it gives me nothing from those channels. Do you see the shows on the App or Website? I mention this because just recently we lost a whole bunch of content on our streaming service. I called Customer Service and they had to 're-sync' my account information. It took them just a few minutes, and all our content reappeared across all devices. Please note, the 're-sync' did not involve rebooting our modem. The 're-sync' was something Comcast did completely on their side on the back end. Hope that helps.

DKPeppard · ‎06-04-2018

@DKPeppard wrote: Just started getting this myself. Started two days ago. I also noticed our Roku Streaming app is now version 2.4.8, up from 2.4.7 when everything was working correctly. We only use the streaming service app on our mobile devices, and Roku. We have no TV boxes. Why trying to resume shows we were watching, we are now getting 'Error TVAPP-00401 Subcription to this channel required'. This particular example is coming from trying to resume Season 12, eposide 14 of First 48 on A&E. Screenshot included. Other errors we have encountered starting two day ago were 'Error.TVAPP.00116' when trying to resume a show we were previously watching. For this example, it was Counting Cars on History channel, Season 4, Episode 2. Screenshot included. I also noticed that almost no on demand is available for shows in our favorites any longer. All we see are 'upcoming' listings, but no on demand history to choose from. For the channels that do list on demand content, they now only have Season 1 listed, and not all the episodes of Season 1 are listed. Hopefully this is just a glitch on Xfinity's side, and not some new programming update. FYI, I called XFinity Customer Service. The agent was very helpful and understood my issue. They found a 'mismatch' of account info on our account, and peformed an account refresh. I did not have to do anything on my side; no modem reset or anything. All our on demand programming returned, and full functionality was restored on all our devices with my call to support. Now the streaming website, streaming apps on our mobile devices, and Roku are all working correctly again.

DKPeppard · ‎06-03-2018

FYI, On our ROKU, I uninstalled the XFinity Streaming App (beta) 2.4.8, rebooted Roku, then reinstalled and reactivated. Same issue. In fact, when we try to do things like Browse network such as Discovery channel, it showes 'No Items Found'. Something has to be wrong on XFinity's side.

DKPeppard · ‎06-03-2018

Just started getting this myself. Started two days ago. I also noticed our Roku Streaming app is now version 2.4.8, up from 2.4.7 when everything was working correctly. We only use the streaming service app on our mobile devices, and Roku. We have no TV boxes. Why trying to resume shows we were watching, we are now getting 'Error TVAPP-00401 Subcription to this channel required'. This particular example is coming from trying to resume Season 12, eposide 14 of First 48 on A&E. Screenshot included. Other errors we have encountered starting two day ago were 'Error.TVAPP.00116' when trying to resume a show we were previously watching. For this example, it was Counting Cars on History channel, Season 4, Episode 2. Screenshot included. I also noticed that almost no on demand is available for shows in our favorites any longer. All we see are 'upcoming' listings, but no on demand history to choose from. For the channels that do list on demand content, they now only have Season 1 listed, and not all the episodes of Season 1 are listed. Hopefully this is just a glitch on Xfinity's side, and not some new programming update.

DKPeppard · ‎05-10-2018

@clearsky wrote: This concerns the DRM-3 error problem which has been discussed in this topic... From what I can determine, in the third week of April, Comcast installed a new version, 2.4.7, of the Xfinity Stream application on the Roku platform. Since this version installed itself on my Roku device, I have not encountered the DRM-3 error. This is good news! Thanks for the info! Hearing this, we consider coming back and checking out Stream TV again. I'd be totally sold when I see an app for Amazon Fire TV.

DKPeppard · ‎05-05-2018

@clearsky wrote: As of the last week of April, I am no longer encountering this DRM-3 error. From what I can determine, in the third week of April, Comcast installed a new version, 2.4.7, of the Xfinity Stream application on the Roku platform. Also, from what I can determine, the applications on the Roku platform automatically install / update themselves. I didn't use the Xfinity Stream application that week, but when I started using it the last week of April, I noticed minor changes to the application's layout. I checked the version number in the "settings" area, and saw it was version 2.4.7. There is a post from January 22, 2018, on this thread stating the version (at that time) was 2.3, build 2. My conclusion is the DRM-3 error issue is resolved in the 2.4.7 version (at least it's resolved for me). Clearsky, This is good news! I am glad to hear development is moving along. We really liked the idea of XFinity Stream, and want to come back when we know significant strides have been made. By your observations and feedback, it sounds like we are on that path. Now, I would love to hear some info about the Stream app being available for Amazon Fire TV! Thank you again for the update! I will continue to monitor these forums for more info.

DKPeppard · ‎04-27-2018

@shawshank37013 wrote: I was able to successfuly side load the Xfinity stream onto a fire tv and a fire stick and it now works flawlwssly with the MouseToggle app which I also sideloaded. Te Fire TV box and the community will find a way. I suspect since it is not beta, it will continue to work. I am now going to be able to take ack som boxes I am renting from Xfinity because the app works so well on the Fire TV's. Just google Xfinity Fire Stream APK and side load it. Hear is one such link. I don't feel affraid to share this link as there is nothing being piroted or stolen here. just the community responding to a need. https://apkpure.com/xfinity-stream/com.xfinity.cloudtvr Also, there are plenty of videos on youtube for installing this on the fire tv stick and fire tv. Yeah, I tried sideloading on our Amazon Fire TV generation 3's, and an NVidia Shield. While I was able to get the app to side load, the app would never actually launch. I'd prefer it if Xfinity released an Amazon Fire TV app. Thanks for the info, though.

DKPeppard · ‎04-27-2018

@CryptoSam wrote: No, there's an Xfinity Stream app for the Roku. It's currently in beta, but readily accessible through the Roku channel store. It's basically the same as the normal Xfinity Stream app for Android, ported to Roku. I wonder how much longer the Roku app will be in 'beta' when the apps for iOS and Android are full production apps? I was an original subscriber to Stream TV when it launched on 10/4/2017, but canceled last month. We solely use our Roku Ultimate for streaming, but the Roku app was always in beta, even 6 months after the launch of the service. The Roku app is slow, and crashes our Roku about every 3 days, presumably due to a memory leak in the app. I really hope the Roku app gets out of beta soon, then we'd consider coming back. As soon as there is a Stream TV app for Amazon Fire TV, then we absolutely will come back! I'd even gladly help test the Amazon Fire TV app.

DKPeppard · ‎01-26-2018

@ wrote: wrote: wrote: DKPeppard wrote: DRM-3 errors are back in force the last couple days. This was on Monday and Tueday of this week; 1/1/2018 and 1/2/2018. Regardless if I power off our Roku and power back on, DRM-3 errors pop up almost instantly. XFinity was completely unwatchable due to instant DRM-3 errors on any channel we tried. Another new phenomenon is almost all our 'For You' recently watched items are missing the thumbnail. They are just grey squares. Rebooting, or full power off of the Roku does not fix the issue. I even logged into our computer and checked via a web browser and the same grey squares are there on the same 'recently played' items. I checked again last night, 1/3/2018, and the thumbnails were back, both on the web page and on Roku. We were also able to watch about 40 minutes on our ROKU with no DRM-3 errors. What changed? Again I will say, especially since the DRM-3 errors do not go away 100% of the time with a power cycle, I really feel there is something more with the XFinity Stream app on Roku contributing to the DRM-3 errors. This really needs to be figured out immediately, especially since we are 4+ months into this new service we are paying for. Well, I don't want to jinx anything, but we have not received any DRM-3 errors since our last bout on 1/1/2018 and 1/2/2018. Comcast is obviously working hard to fix these issues. I'm not sure what Comcast is doing, but my XFinity beta app is still the same version, Version 2.3 build 2, so they much be doing things on the back end. Thank you Comcast for working on this issue for us! Well, I guess I did jinx it. DRM-3 errors today, 1/26/2018, every 15-45 minutes, regardless if I hard reset. did you logout and remove the app before removing the dongle from all cables for 30 seconds or more? No, because logging out and removing the app were not part of ComcastJessie's instructions on how to clear the problem. I am not sure what the 'dongle from all cables' means either. I assume you meant unplug the HDMI cable from the ROKU device. However, after I posted, I watched for another 90 or so minutes and didn't have any more DRM-3 problems. I am currently done watching any shows again until this evening.

DKPeppard · ‎01-26-2018

@ wrote: DKPeppard wrote: DRM-3 errors are back in force the last couple days. This was on Monday and Tueday of this week; 1/1/2018 and 1/2/2018. Regardless if I power off our Roku and power back on, DRM-3 errors pop up almost instantly. XFinity was completely unwatchable due to instant DRM-3 errors on any channel we tried. Another new phenomenon is almost all our 'For You' recently watched items are missing the thumbnail. They are just grey squares. Rebooting, or full power off of the Roku does not fix the issue. I even logged into our computer and checked via a web browser and the same grey squares are there on the same 'recently played' items. I checked again last night, 1/3/2018, and the thumbnails were back, both on the web page and on Roku. We were also able to watch about 40 minutes on our ROKU with no DRM-3 errors. What changed? Again I will say, especially since the DRM-3 errors do not go away 100% of the time with a power cycle, I really feel there is something more with the XFinity Stream app on Roku contributing to the DRM-3 errors. This really needs to be figured out immediately, especially since we are 4+ months into this new service we are paying for. Well, I don't want to jinx anything, but we have not received any DRM-3 errors since our last bout on 1/1/2018 and 1/2/2018. Comcast is obviously working hard to fix these issues. I'm not sure what Comcast is doing, but my XFinity beta app is still the same version, Version 2.3 build 2, so they much be doing things on the back end. Thank you Comcast for working on this issue for us! Well, I guess I did jinx it. DRM-3 errors today, 1/26/2018, every 15-45 minutes, regardless if I hard reset.

DKPeppard · ‎01-22-2018

DKPeppard wrote: DRM-3 errors are back in force the last couple days. This was on Monday and Tueday of this week; 1/1/2018 and 1/2/2018. Regardless if I power off our Roku and power back on, DRM-3 errors pop up almost instantly. XFinity was completely unwatchable due to instant DRM-3 errors on any channel we tried. Another new phenomenon is almost all our 'For You' recently watched items are missing the thumbnail. They are just grey squares. Rebooting, or full power off of the Roku does not fix the issue. I even logged into our computer and checked via a web browser and the same grey squares are there on the same 'recently played' items. I checked again last night, 1/3/2018, and the thumbnails were back, both on the web page and on Roku. We were also able to watch about 40 minutes on our ROKU with no DRM-3 errors. What changed? Again I will say, especially since the DRM-3 errors do not go away 100% of the time with a power cycle, I really feel there is something more with the XFinity Stream app on Roku contributing to the DRM-3 errors. This really needs to be figured out immediately, especially since we are 4+ months into this new service we are paying for. Well, I don't want to jinx anything, but we have not received any DRM-3 errors since our last bout on 1/1/2018 and 1/2/2018. Comcast is obviously working hard to fix these issues. I'm not sure what Comcast is doing, but my XFinity beta app is still the same version, Version 2.3 build 2, so they much be doing things on the back end. Thank you Comcast for working on this issue for us!

DKPeppard · ‎01-10-2018

Rustyben wrote: DKPeppard wrote: Rustyben wrote: DKPeppard, please check to see if your Ultra is a model 4640. what is the firmware update version/date of your Roku? what is the version of the stream app you are running? is the ultra connected directly to the TV? Rustyben, Here is the info you requested: Xfinity stream TV app. Version 2.3 build 2. Checked 1/9/2018 Roku Ultra model 4640X, Software 8.0.1 build 4042-29. Up to date as of 1/9/2028 Roku is connected directly to TV via HDMI cable. I have even switched to a new HDMI cable and different HDMI port on the TV via various tests. Let me know what else I can answer to help improve the XFinity Stream app and experience for us, and other customers. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee. Thanks, Rustyben.

DKPeppard · ‎01-10-2018

ComcastJessie wrote: All, We apologize for the inconvenience when using the Roku XFINITY Stream Beta app. The error you are discussing (Error DRM-3) is a known issue that we are working hard to resolve as soon as possible. As of right now, the only "work around" that we have at this point is for you to reboot your device (unplug it wait 30 sec. to 1 min.). We will be releasing updates in the future that should resolve this permanently. Again we apologize for the inconvenience this has caused. Many thanks for acknowledging our issue, and that you are working to get it resolved! Have a great day!

DKPeppard · ‎01-09-2018

Rustyben wrote: DKPeppard, please check to see if your Ultra is a model 4640. what is the firmware update version/date of your Roku? what is the version of the stream app you are running? is the ultra connected directly to the TV? Rustyben, Here is the info you requested: Xfinity stream TV app. Version 2.3 build 2. Checked 1/9/2018 Roku Ultra model 4640X, Software 8.0.1 build 4042-29. Up to date as of 1/9/2028 Roku is connected directly to TV via HDMI cable. I have even switched to a new HDMI cable and different HDMI port on the TV via various tests. Let me know what else I can answer to help improve the XFinity Stream app and experience for us, and other customers.

DKPeppard · ‎01-08-2018

Rustyben wrote: DKPeppard wrote: Rustyben wrote: DKPeppard wrote: Rustyben wrote: DKPeppard wrote: DRM-3 errors are back in force the last couple days. This was on Monday and Tueday of this week; 1/1/2018 and 1/2/2018. Regardless if I power off our Roku and power back on, DRM-3 errors pop up almost instantly. XFinity was completely unwatchable due to instant DRM-3 errors on any channel we tried. Another new phenomenon is almost all our 'For You' recently watched items are missing the thumbnail. They are just grey squares. Rebooting, or full power off of the Roku does not fix the issue. I even logged into our computer and checked via a web browser and the same grey squares are there on the same 'recently played' items. I checked again last night, 1/3/2018, and the thumbnails were back, both on the web page and on Roku. We were also able to watch about 40 minutes on our ROKU with no DRM-3 errors. What changed? Again I will say, especially since the DRM-3 errors do not go away 100% of the time with a power cycle, I really feel there is something more with the XFinity Stream app on Roku contributing to the DRM-3 errors. This really needs to be figured out immediately, especially since we are 4+ months into this new service we are paying for. the DRM-3 is the app letting you know the hardware is shutting down the stream due to hardware DHCP handshake failure on the HDMI path. to 'reset' the Roku has to leave the circuits of the TV (HDMI cables included). depending on your hookup at a minimum exit from the app to the roku menu then unplug the power to the roku and unplug the device from where it is attached, wait 30 seconds or more and then plug back in. The app doesn't cause the error, it is reporting the shutdown of the encrypted data video stream. Rustyben, Thank you for the reply. While I appreciate your thoughts on what is happening when DRM-3 errors occur, here is what I am having a hard time understanding: You state ' the DRM-3 is the app letting you know the hardware is shutting down the stream due to hardware DHCP handshake failure on the HDMI path.' That is fine, but if that is the case, it is ONLY happening with the XFinity Stream TV app on our equipment. From day one, and via several other pervious devices, we have NEVER had any DRM-3, or any other communication errors, on our streaming devices, Roku or otherwise. Nothing on Nextflix, Amazon Prime, Crackle, Vudu, YouTube, none at all! Nothing on a free movie, or a paid movie or show. Zero errors ever. Even when using the Discovery GO app, AMC app, or History app, we NEVER have any DRM-3 errors. This ONLY happens with the XFinity Stream TV app on Roku. So, you can see why I have a hard time believing it is a 'hardware' issue and not a problem with the XFinity Stream app. And, my statement you previously quoted clearly states we even did the typical 'unplug the power/replug the power' and we still could not clear the DRM-3 errors on 1/1/2018 or 1/2/2018, yet we watched shows on Amazon Prime those nights on the same Roku with zero issues. Again, I will say this really seems to be a problem initiated by the Xfinity Stream app on Roku, not the hardware itself. Perhaps the Xfinity software has a memory leak, or some other programming defect, and the app 'crashes', causing the DRM-3 to occur? I am only speculating, but the facts definitely point to the Xfinity app, at least in my case. If you log out of the app, uninstall it, remove the roku from power and any connection it has on HDMI for 30 seconds or more then plug it all back in and reinstall the app and log in the DRM-3 error will go away. If it continues to instantly come back swap out the HDMI cable first (easies) and if necessary change the HDMI port the device plugs into. You clearly are not reading the details of each post I make, but again, I appreciate your attempts to help folks here. I've already changed out the HDMI cable, as well as done everything else here recommended, time and time again. I have even posted info from Comcast Admins themselves affirming DRM-3 problems from the Roku beta app. There is more going on here than just a hardware problem with people's Rokus, HDMI cables, and TV's HDMI ports. In the meantime, I will keep hoping Comcast will get the Roku app out of beta ASAP so we Roku users can have a much more pleasant and stable experience than we are having now. I want to see the Roku app perform like the XFinity Stream Android app or XFinity Stream web player, or any other app such as Netflix, Discovery GO, or HBO Now. None of these other products have any issue, likely because they are not in beta. but did you follow the steps you replied to in the post? if that doesn't work you will need to contact your TV manufacturer for assistance in hardware. you could easily prove this if you can borrow a roku device or buy and return after testing. Again, as I have posted before, this DRM-3 error happens on all three of our Roku Ultimate devices, on three separate TVs, so it is not a problem with our Rokus or TVs. I have absolutely followed the steps you listed, and have thoroughly documented that I have done so in previous posts within this thread. I really do appreciate the help you are trying to provide, but the problem is much bigger than just a faulty Roku/TV/HDMI cable.

DKPeppard · ‎01-08-2018

Rustyben wrote: DKPeppard wrote: Rustyben wrote: DKPeppard wrote: DRM-3 errors are back in force the last couple days. This was on Monday and Tueday of this week; 1/1/2018 and 1/2/2018. Regardless if I power off our Roku and power back on, DRM-3 errors pop up almost instantly. XFinity was completely unwatchable due to instant DRM-3 errors on any channel we tried. Another new phenomenon is almost all our 'For You' recently watched items are missing the thumbnail. They are just grey squares. Rebooting, or full power off of the Roku does not fix the issue. I even logged into our computer and checked via a web browser and the same grey squares are there on the same 'recently played' items. I checked again last night, 1/3/2018, and the thumbnails were back, both on the web page and on Roku. We were also able to watch about 40 minutes on our ROKU with no DRM-3 errors. What changed? Again I will say, especially since the DRM-3 errors do not go away 100% of the time with a power cycle, I really feel there is something more with the XFinity Stream app on Roku contributing to the DRM-3 errors. This really needs to be figured out immediately, especially since we are 4+ months into this new service we are paying for. the DRM-3 is the app letting you know the hardware is shutting down the stream due to hardware DHCP handshake failure on the HDMI path. to 'reset' the Roku has to leave the circuits of the TV (HDMI cables included). depending on your hookup at a minimum exit from the app to the roku menu then unplug the power to the roku and unplug the device from where it is attached, wait 30 seconds or more and then plug back in. The app doesn't cause the error, it is reporting the shutdown of the encrypted data video stream. Rustyben, Thank you for the reply. While I appreciate your thoughts on what is happening when DRM-3 errors occur, here is what I am having a hard time understanding: You state ' the DRM-3 is the app letting you know the hardware is shutting down the stream due to hardware DHCP handshake failure on the HDMI path.' That is fine, but if that is the case, it is ONLY happening with the XFinity Stream TV app on our equipment. From day one, and via several other pervious devices, we have NEVER had any DRM-3, or any other communication errors, on our streaming devices, Roku or otherwise. Nothing on Nextflix, Amazon Prime, Crackle, Vudu, YouTube, none at all! Nothing on a free movie, or a paid movie or show. Zero errors ever. Even when using the Discovery GO app, AMC app, or History app, we NEVER have any DRM-3 errors. This ONLY happens with the XFinity Stream TV app on Roku. So, you can see why I have a hard time believing it is a 'hardware' issue and not a problem with the XFinity Stream app. And, my statement you previously quoted clearly states we even did the typical 'unplug the power/replug the power' and we still could not clear the DRM-3 errors on 1/1/2018 or 1/2/2018, yet we watched shows on Amazon Prime those nights on the same Roku with zero issues. Again, I will say this really seems to be a problem initiated by the Xfinity Stream app on Roku, not the hardware itself. Perhaps the Xfinity software has a memory leak, or some other programming defect, and the app 'crashes', causing the DRM-3 to occur? I am only speculating, but the facts definitely point to the Xfinity app, at least in my case. If you log out of the app, uninstall it, remove the roku from power and any connection it has on HDMI for 30 seconds or more then plug it all back in and reinstall the app and log in the DRM-3 error will go away. If it continues to instantly come back swap out the HDMI cable first (easies) and if necessary change the HDMI port the device plugs into. You clearly are not reading the details of each post I make, but again, I appreciate your attempts to help folks here. I've already changed out the HDMI cable, as well as done everything else here recommended, time and time again. I have even posted info from Comcast Admins themselves affirming DRM-3 problems from the Roku beta app. There is more going on here than just a hardware problem with people's Rokus, HDMI cables, and TV's HDMI ports. In the meantime, I will keep hoping Comcast will get the Roku app out of beta ASAP so we Roku users can have a much more pleasant and stable experience than we are having now. I want to see the Roku app perform like the XFinity Stream Android app or XFinity Stream web player, or any other app such as Netflix, Discovery GO, or HBO Now. None of these other products have any issue, likely because they are not in beta.

DKPeppard · ‎01-06-2018

Rustyben wrote: DKPeppard wrote: DRM-3 errors are back in force the last couple days. This was on Monday and Tueday of this week; 1/1/2018 and 1/2/2018. Regardless if I power off our Roku and power back on, DRM-3 errors pop up almost instantly. XFinity was completely unwatchable due to instant DRM-3 errors on any channel we tried. Another new phenomenon is almost all our 'For You' recently watched items are missing the thumbnail. They are just grey squares. Rebooting, or full power off of the Roku does not fix the issue. I even logged into our computer and checked via a web browser and the same grey squares are there on the same 'recently played' items. I checked again last night, 1/3/2018, and the thumbnails were back, both on the web page and on Roku. We were also able to watch about 40 minutes on our ROKU with no DRM-3 errors. What changed? Again I will say, especially since the DRM-3 errors do not go away 100% of the time with a power cycle, I really feel there is something more with the XFinity Stream app on Roku contributing to the DRM-3 errors. This really needs to be figured out immediately, especially since we are 4+ months into this new service we are paying for. the DRM-3 is the app letting you know the hardware is shutting down the stream due to hardware DHCP handshake failure on the HDMI path. to 'reset' the Roku has to leave the circuits of the TV (HDMI cables included). depending on your hookup at a minimum exit from the app to the roku menu then unplug the power to the roku and unplug the device from where it is attached, wait 30 seconds or more and then plug back in. The app doesn't cause the error, it is reporting the shutdown of the encrypted data video stream. Rustyben, Thank you for the reply. While I appreciate your thoughts on what is happening when DRM-3 errors occur, here is what I am having a hard time understanding: You state ' the DRM-3 is the app letting you know the hardware is shutting down the stream due to hardware DHCP handshake failure on the HDMI path.' That is fine, but if that is the case, it is ONLY happening with the XFinity Stream TV app on our equipment. From day one, and via several other pervious devices, we have NEVER had any DRM-3, or any other communication errors, on our streaming devices, Roku or otherwise. Nothing on Nextflix, Amazon Prime, Crackle, Vudu, YouTube, none at all! Nothing on a free movie, or a paid movie or show. Zero errors ever. Even when using the Discovery GO app, AMC app, or History app, we NEVER have any DRM-3 errors. This ONLY happens with the XFinity Stream TV app on Roku. So, you can see why I have a hard time believing it is a 'hardware' issue and not a problem with the XFinity Stream app. And, my statement you previously quoted clearly states we even did the typical 'unplug the power/replug the power' and we still could not clear the DRM-3 errors on 1/1/2018 or 1/2/2018, yet we watched shows on Amazon Prime those nights on the same Roku with zero issues. Again, I will say this really seems to be a problem initiated by the XFinity Stream app on Roku, not the hardware itself. Perhaps the XFinity software has a memory leak, or some other programming defect, and the app 'crashes', causing the DRM-3 to occur? I am only speculating, but the facts definitily point to the XFinity app, at least in my case.

DKPeppard · ‎01-06-2018

fmc08 wrote: I just got off the phone with Comcast and although there have been consistent complaints about the lack of third party streaming app support on Android TV, they're apparently "currently working on it." I find it hard to believe that they support Apple TV, Samsung TV, Roku TV, and Amazon Fire TV, yet the issue with Android TV is only because they haven't finished. There has to be a more logical and probably infuriating reason as to why they do not offer support for Android TV. It's ridiculous how all the large ISPs are listed except for Comcast, just another example of poor service. They don't support Amazon Fire TV. Not that I have seen. I even tried side-loading the Xfinity Stream app on both the generation 2 Fire TV, and a 2017 Nvidia Shield TV, and the XFinity Stream app just crashes. The XFinity app is not available on the Google Play Store for the NVidia Shield TV, even though the Shield TV runs full Android 7.x, which is why I tried side loading it. I also have not seen any support for Apple TV or Samsung TV. Only Roku. Android TV, as stated above is currently not supported, even when you try and side load. In all my testing, and hopes to watch XFinity Stream TV on something other than my Android phone, Android tablet, or Roku, I have only been able to hook a PC to our TV with an HDMI cable and watch XFinity Stream TV via a web browser. However, even the newly supported Firefox browser on Amazon Fire TV will not run Stream TV. It simply redirects you to the Xfinity app on Amazon, which does not work on the Fire TV. The Xfinity Stream App on Amazon appears to only be for the Fire tablet. Hope this helps others.

DKPeppard · ‎01-04-2018

DRM-3 errors are back in force the last couple days. This was on Monday and Tueday of this week; 1/1/2018 and 1/2/2018. Regardless if I power off our Roku and power back on, DRM-3 errors pop up almost instantly. XFinity was completely unwatchable due to instant DRM-3 errors on any channel we tried. Another new phenomenon is almost all our 'For You' recently watched items are missing the thumbnail. They are just grey squares. Rebooting, or full power off of the Roku does not fix the issue. I even logged into our computer and checked via a web browser and the same grey squares are there on the same 'recently played' items. I checked again last night, 1/3/2018, and the thumbnails were back, both on the web page and on Roku. We were also able to watch about 40 minutes on our ROKU with no DRM-3 errors. What changed? Again I will say, especially since the DRM-3 errors do not go away 100% of the time with a power cycle, I really feel there is something more with the XFinity Stream app on Roku contributing to the DRM-3 errors. This really needs to be figured out immediately, especially since we are 4+ months into this new service we are paying for.

DKPeppard · ‎12-20-2017

Rustyben wrote: re: DRM-3 .. if the device is plugged directly into the TV it could be the TV or the Roku. if it is plugged into the receiver it can be the receiver, HDMI cable(s) or the TV. Well again, we have three brand new Roku Ultimates on three different TVs, and the DRM-3 error happens on all three; many times at exactly the same time, so I cannot believe that is coincidence. Also, I just received this information from ComcastElla regarding a response from the engineering team working on the Roku app. The info is in regards to the DRM-3 errors on Roku: 'Hi, David! This is what I got directly from the engineering team: "Rebooting is the only workaround that we know of at the current point in time for this particular error. DRM -3 is returned by the Roku player during playback and matches up with “Unknown Error”, which hasn’t helped much in the debugging. We may add more logging in an upcoming release to see if it helps to identify a pattern or root cause. Some of the other errors in that same table do indicate an issue with the actual content - but Unknown Error doesn’t give us a lot to go off of". Basically, at this point, we don't have enough information since the error message generates from the Roku device itself. Doesn't mean it's a Roku issue but it's definitely something that we need to work together in order to resolve it. My apologies for not providing a resolution but I want to be honest with you and provide an accurate info.' I want to get this info shared with others so everyone knows what is going on, and what the engineering group is saying. Hopefully, since one of the major selling points of XFinity Stream was the ability to use our Roku, the engineering team will find a resolution soon. We really enjoy using our Roku for XFinity Stream, and would love it if the app became available for Amazon Fire even more!

DKPeppard · ‎12-19-2017

Rustyben wrote: blueskyyys wrote: hello, DRM.-3 Is there anyone that can fix this issue on my new roku device. I have read the threads, but the solutions posted are not working any help would be greatly appeciated. thanks blueskyyys the DRM-3 error is the app reporting that the hardware has rejected the HDCP handshake and the path has been closed. to fix it you have to remove the roku from all power and connections for 30 seconds or more and then reconnect. Unfortunately, this fix doesn't always work. I know first hand. The user may have to fully uninstall and reinstall the XFinity Stream app to get their device to properly re-autheticate and clear the DRM-3 error. Powering off for 30 seconds does work in many cases, but for about every 1 in 5 times when you receive the DRM-3 error, you will have to uninstall and reinstall. There seems to be no way around this at the moment, unless there is some additional information I am not aware of.

DKPeppard · ‎12-19-2017

Rustyben wrote: DKPeppard wrote: DKPeppard wrote: DKPeppard wrote: This morning I uninstalled the Xfinity Steam Beta app, powered off, pulled HDMI, then powered on, reinstalled the XFinity Steam Beta, and re-registered the device to my XFinity account. We will see if the problems are still there this evening. As an update, this seemed to work. We only watched streaming tv for about an hour last night (Bering Sea Gold where we left off at the previous DRM-3 error) with no problems. We will continue to monitor. Just under two weeks and the DRM-3 errors are back AGAIN! They started again last night only a few minutes into watching The First 48. This is starting to get out of hand, especially as paying customers of this service. We've been paying for this service for over two months now since it released. The answer every time cannot be 'uninstall and reinstall' to get our device re-authenticated. That is an unacceptable solution this many times. Once I could see, but not every 1-2 weeks. There has to be something else to keep our devices in an authenticated database on Comcast's side so we don't have to do this every 1-2 weeks. My wife and I are getting so frustrated with this DRM-3 error situation. Also, is there any progress on getting the Roku XFinity Stream app out of 'beta'? Hopefully the official app will be able to keep our Roku devices authenticated so these errors stop. The DRM-3 error is from teh app but not caused by Comcast. The app has to have a way (the error message you see) to communicated HDCP handshake issues where the devices (any) stop the HD video stream due to a perceived non-secure path. the device begins at the Comcast server providing the stream and ends at the TV displaying the stream. literally any device in between can cause the issue. to fix a DRM error, the Roku must disappear from the path so it can reset. That is why the complete power down and disconnect of the HDMI cable fixes the problem. Only an engineer can decide/determine if the app could recover in a different manner handled by the software or via hardware interface with the Roku device. Thank you for the response.I understand the mechanics behind clearing the DRM-3 error and making the device 'disappear' so it then can re-authenticate. So then, what is the permenant fix? I don't have this issue with any other app other than the XFinity Stream app on Roku. Never one problem with Netflix, or Amazon, only Xfinity Stream. There has to be a permenant fix. I'm sure you can agree it is unacceptable having to uninstall and reinstall the app to clear the DRM-3 error. Simply powering off, unpluging the Roku and HDMI cable, then plugging back in and powering back on only works some of the time, not all. When it doesn't work is when we have to uninstall and reinstall. I've now uninstalled and reinstalled around 7-8 times since this service came out on 9/4/2017. There is no way I want to keep uninstalling and reinstalling every 1.5-2 weeks indefinitely. Also, we have three Roku devices, and all three devices get this same error, so I highly doubt it is a Roku, HDMI cable, or TV problem. Again, this only happens with the XFinity Stream App on the Roku. Everything else on the Roku have worked flawlessly since day one. Let me know if you have any other thoughts on this, please. It is driving us crazy.

DKPeppard · ‎12-18-2017

DKPeppard wrote: DKPeppard wrote: This morning I uninstalled the Xfinity Steam Beta app, powered off, pulled HDMI, then powered on, reinstalled the XFinity Steam Beta, and re-registered the device to my XFinity account. We will see if the problems are still there this evening. As an update, this seemed to work. We only watched streaming tv for about an hour last night (Bering Sea Gold where we left off at the previous DRM-3 error) with no problems. We will continue to monitor. Just under two weeks and the DRM-3 errors are back AGAIN! They started again last night only a few minutes into watching The First 48. This is starting to get out of hand, especially as paying customers of this service. We've been paying for this service for over two months now since it released. The answer every time cannot be 'uninstall and reinstall' to get our device re-authenticated. That is an unacceptable solution this many times. Once I could see, but not every 1-2 weeks. There has to be something else to keep our devices in an authenticated database on Comcast's side so we don't have to do this every 1-2 weeks. My wife and I are getting so frustrated with this DRM-3 error situation. Also, is there any progress on getting the Roku XFinity Stream app out of 'beta'? Hopefully the official app will be able to keep our Roku devices authenticated so these errors stop.

DKPeppard · ‎12-11-2017

Rayellen63 wrote: How do you uninstall the beta Xfinity app on the Roku. Could not figure that out Highlight the app, then hit the star ( * ) button on your Roku remote, then choose remote/uninstall. Once you have removed the app, I suggest shutting the unit down, pull the power and HDMI cable for 60 seconds, then plug back in, power up, and reinstall the app. Hope that helps.

DKPeppard · ‎12-05-2017

DKPeppard wrote: This morning I uninstalled the Xfinity Steam Beta app, powered off, pulled HDMI, then powered on, reinstalled the XFinity Steam Beta, and re-registered the device to my XFinity account. We will see if the problems are still there this evening. As an update, this seemed to work. We only watched streaming tv for about an hour last night (Bering Sea Gold where we left off at the previous DRM-3 error) with no problems. We will continue to monitor.

DKPeppard · ‎12-04-2017

After several weeks of no DRM-3 issues on our Roku Ultimate, the errors started again this last weekend, 12/2/2017. They had gone away for several weeks after I power cycled my device, and unplugged/replugged the HDMI cable on my Roku. I normally just power off my Roku, unplug/replug the HDMI cable, then boot back up and the DRM-3 errors go away for a while. This last weekend however, the power cycle and HDMI unplug/replug did not fix my issue. I tried pulling the power and disconnecting the HDMI cable three separate times, but I would still get DRM-3 errors after about 6 minutes while watching Discovery Channel (was trying to watch Season 5, episode 3 of Bering Sea Gold). This morning I uninstalled the Xfinity Steam Beta app, powered off, pulled HDMI, then powered on, reinstalled the XFinity Steam Beta, and re-registered the device to my XFinity account. We will see if the problems are still there this evening.

DKPeppard · ‎12-04-2017

Enash69 wrote: How do you uninstall the app and reinstall it Highlight the app in your Roku menu, use the * button to pull the app menu up, and choose remove/uninstall (whatever it says, I am not in front of mine right now). After uninstalling the app, power the system off, wait about 60 seconds, and power it back on. Then you can reinstall the app, and re-register it with your XFinity account. Hope that helps.

DKPeppard · ‎10-25-2017

ComcastLoriHC wrote: hi DK An image-related change for mobile & web was deployed yesterday that ended up negatively impacting the Roku app. That change is being rolled back in a deployment this morning and should be complete within a couple hours. Apologies for the inconvenience. LHC Thank you for the quick response! We'll look for the update. Thank you again, and have a great day!

DKPeppard · ‎10-25-2017

DKPeppard wrote: Rustyben wrote: DKPeppard wrote: Rustyben wrote: DKPeppard wrote: DKPeppard wrote: So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors. Not sure if Comcast did something on their end, but this was a plesant surprise. For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors. DRM-3 errors have started again today. Been 12 days with no issues, and now it started back up today, 10/22/2017. We have been watching Outlaw Chronicles: H e l l's Angels (used spaces because the forums flagged it as 'bad'), a 6 episode series. We got all the way to episode 5 and got the DRM-3 error. We restarted episode 5, finished it (only had about 10 minutes left), then started the last episode; episode 6. About 18 minutes in the picture started getting grainy, then 20 minutes in we got the DRM-3 error on our Roku again. We've now rebooted our Roku to see if that helps, but figured we needed to report this. I will also send an updated PM to ComcastChe. EDIT: The reboot of our Rokudevices did not help. We are still getting DRM errors continually, about 10 minutes in every time, then get kicked out of the program, making the service completely unusable for us. try this. logout of the app. uninstall the app. unplug the Roku from the TV and power. after 30 or so seconds, plug the Roku back into the TV and power supply. reinstall the app and login. I did that the first time I posted the problem a couple weeks ago, and that did not fix the problem. The problem was on Comcast's end, and this was verified by ComcastChe in a Private Message back then. I am going to assume the problem is on Comcast's end again. the 'thrown error' DRM-3 is an application message (the app) and probably means that the path has been invalidated by the server to monitor handshake so the application "fails". For any DRM app error the device must disappear (unplug from TV's input port allowing the port to reset and it is best to remove power from the device so it can also hard reset. I would even try inserting/removing the HDMI connector (both ends if not a dongle) to clean and burnish the electrical signal connections. Try it again? Ok, home and pulled the power from each Roku, along with disconnecting the HDMI cable from the Roku after the power was pulled. Waited a couple minutes then reconnected everythingf. I was only able to test one show (First 48) for 18 minutes with no DRM issue. So far so good. The test will be if we can binge-watch for several hours with no problems. Thanks again for the suggestion, and we'll see if we can make it longer than 12 days without a DRM issue on our Roku devices this time. Just an update. Watched shows for about 90 minutes last night on our Roku with no issues, so it appears your suggestion worked. Thank you again for that. I'd mark your suggestion as a solution as you request in your signature, but I could not figure out how to mark it as an accepted solution.

DKPeppard · ‎10-25-2017

This just started the night before last, 10/23/2017. I had reset all three of our Roku Ultimates due to getting the dreaded DRM-3 error. The unplug of power, unplug of HDMI, replug of HDMI, and replug of power seems to have cleared the DRM-3 error. However, a new development. Now, all our 'Recently Watched' section items on the Roku app are all blank. The frames for the thumbnails are there, and the show description is below each frame still, but every frame is now blank. There is no way to see at a glance which shows you recently watched, and want to resume. Again, this all happened after my last reset of our Roku Ultimate devices, and is happening on all three units. It is not happening on the web or on our Android stream app, only the Roku stream app. Even if I go pick a show from the menu somewhere else and watch it, the item in recently watched is still blank. Nothing I have tried has fixed the image. Images/thumbnails in all other sections appear to be fine. I am not sure which version of the Roku stream app, but the units are all connected to our home network via LAN cable. Any ideas? Was a new Roku beta app pushed that has a bug in it? Thanks in advance for any assistance.

DKPeppard · ‎10-23-2017

Rustyben wrote: DKPeppard wrote: Rustyben wrote: DKPeppard wrote: DKPeppard wrote: So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors. Not sure if Comcast did something on their end, but this was a plesant surprise. For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors. DRM-3 errors have started again today. Been 12 days with no issues, and now it started back up today, 10/22/2017. We have been watching Outlaw Chronicles: H e l l's Angels (used spaces because the forums flagged it as 'bad'), a 6 episode series. We got all the way to episode 5 and got the DRM-3 error. We restarted episode 5, finished it (only had about 10 minutes left), then started the last episode; episode 6. About 18 minutes in the picture started getting grainy, then 20 minutes in we got the DRM-3 error on our Roku again. We've now rebooted our Roku to see if that helps, but figured we needed to report this. I will also send an updated PM to ComcastChe. EDIT: The reboot of our Rokudevices did not help. We are still getting DRM errors continually, about 10 minutes in every time, then get kicked out of the program, making the service completely unusable for us. try this. logout of the app. uninstall the app. unplug the Roku from the TV and power. after 30 or so seconds, plug the Roku back into the TV and power supply. reinstall the app and login. I did that the first time I posted the problem a couple weeks ago, and that did not fix the problem. The problem was on Comcast's end, and this was verified by ComcastChe in a Private Message back then. I am going to assume the problem is on Comcast's end again. the 'thrown error' DRM-3 is an application message (the app) and probably means that the path has been invalidated by the server to monitor handshake so the application "fails". For any DRM app error the device must disappear (unplug from TV's input port allowing the port to reset and it is best to remove power from the device so it can also hard reset. I would even try inserting/removing the HDMI connector (both ends if not a dongle) to clean and burnish the electrical signal connections. Try it again? Ok, home and pulled the power from each Roku, along with disconnecting the HDMI cable from the Roku after the power was pulled. Waited a couple minutes then reconnected everythingf. I was only able to test one show (First 48) for 18 minutes with no DRM issue. So far so good. The test will be if we can binge-watch for several hours with no problems. Thanks again for the suggestion, and we'll see if we can make it longer than 12 days without a DRM issue on our Roku devices this time.

DKPeppard · ‎10-23-2017

Rustyben wrote: DKPeppard wrote: Rustyben wrote: DKPeppard wrote: DKPeppard wrote: So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors. Not sure if Comcast did something on their end, but this was a plesant surprise. For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors. DRM-3 errors have started again today. Been 12 days with no issues, and now it started back up today, 10/22/2017. We have been watching Outlaw Chronicles: H e l l's Angels (used spaces because the forums flagged it as 'bad'), a 6 episode series. We got all the way to episode 5 and got the DRM-3 error. We restarted episode 5, finished it (only had about 10 minutes left), then started the last episode; episode 6. About 18 minutes in the picture started getting grainy, then 20 minutes in we got the DRM-3 error on our Roku again. We've now rebooted our Roku to see if that helps, but figured we needed to report this. I will also send an updated PM to ComcastChe. EDIT: The reboot of our Rokudevices did not help. We are still getting DRM errors continually, about 10 minutes in every time, then get kicked out of the program, making the service completely unusable for us. try this. logout of the app. uninstall the app. unplug the Roku from the TV and power. after 30 or so seconds, plug the Roku back into the TV and power supply. reinstall the app and login. I did that the first time I posted the problem a couple weeks ago, and that did not fix the problem. The problem was on Comcast's end, and this was verified by ComcastChe in a Private Message back then. I am going to assume the problem is on Comcast's end again. the 'thrown error' DRM-3 is an application message (the app) and probably means that the path has been invalidated by the server to monitor handshake so the application "fails". For any DRM app error the device must disappear (unplug from TV's input port allowing the port to reset and it is best to remove power from the device so it can also hard reset. I would even try inserting/removing the HDMI connector (both ends if not a dongle) to clean and burnish the electrical signal connections. Try it again? Thanks for the reply. I appreciate the info, and I will certainly give your suggestion a shot, even though I didn't have to do any of this previously when ComcastChe fixed my issue. Again though, I am willing to try anything because our service is completely unusable on our Roku devices due to the DRM-3 error. I will do this once I get home from work later today. For the record, when this error started on one device, I tested our other two Roku Ultimate devices and all three of them are all having DRM-3 issues at the same time now. Three different Roku devices on three difference TVs, all connected via LAN. DRM-3 pops up exactly 6 minutes into any show we try watching. Lastly, I called Comcast support this morning on this issue, and it was very apparent the support person had no idea what Xfinity Instant TV was, what a Roku device was, or what a 'DRM -3' error code was. I was repeatedly asked for my Comcast set top box serial, which I obviously do not have. I asked the support person why they were asking me for set top box info when our account should clearly show we do not have a cable TV package, only the Instant TV package. Replies were all 'canned'. A very frustrating call that yeilded no results. In the end I asked for a ticket number so I could call back and hopefully get someone in support who was familiar with Instant TV, Roku, and the DRM-3 errors so I can get proper support on a package we are paying money for.

DKPeppard · ‎10-22-2017

Rustyben wrote: DKPeppard wrote: DKPeppard wrote: So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors. Not sure if Comcast did something on their end, but this was a plesant surprise. For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors. DRM-3 errors have started again today. Been 12 days with no issues, and now it started back up today, 10/22/2017. We have been watching Outlaw Chronicles: H e l l's Angels (used spaces because the forums flagged it as 'bad'), a 6 episode series. We got all the way to episode 5 and got the DRM-3 error. We restarted episode 5, finished it (only had about 10 minutes left), then started the last episode; episode 6. About 18 minutes in the picture started getting grainy, then 20 minutes in we got the DRM-3 error on our Roku again. We've now rebooted our Roku to see if that helps, but figured we needed to report this. I will also send an updated PM to ComcastChe. EDIT: The reboot of our Rokudevices did not help. We are still getting DRM errors continually, about 10 minutes in every time, then get kicked out of the program, making the service completely unusable for us. try this. logout of the app. uninstall the app. unplug the Roku from the TV and power. after 30 or so seconds, plug the Roku back into the TV and power supply. reinstall the app and login. I did that the first time I posted the problem a couple weeks ago, and that did not fix the problem. The problem was on Comcast's end, and this was verified by ComcastChe in a Private Message back then. I am going to assume the problem is on Comcast's end again.

DKPeppard · ‎10-22-2017

DKPeppard wrote: So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors. Not sure if Comcast did something on their end, but this was a plesant surprise. For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors. DRM-3 errors have started again today. Been 12 days with no issues, and now it started back up today, 10/22/2017. We have been watching Outlaw Chronicles: H e l l's Angels (used spaces because the forums flagged it as 'bad'), a 6 episode series. We got all the way to episode 5 and got the DRM-3 error. We restarted episode 5, finished it (only had about 10 minutes left), then started the last episode; episode 6. About 18 minutes in the picture started getting grainy, then 20 minutes in we got the DRM-3 error on our Roku again. We've now rebooted our Roku to see if that helps, but figured we needed to report this. I will also send an updated PM to ComcastChe. EDIT: The reboot of our Rokudevices did not help. We are still getting DRM errors continually, about 10 minutes in every time, then get kicked out of the program, making the service completely unusable for us.

DKPeppard · ‎10-10-2017

DKPeppard wrote: Rustyben wrote: BetaUser wrote: The first time I setup the Xfinity Stream on Roku it worked perfectly. However, the next day it did not work anymore. There was an error received that would not allow me to view the channels. The error code is "DRM.-3" Please assist from my post just above yours... please logout of the app, Then uninstall it (again). then remove the Roku for 30+ seconds and plug it back in. reinstall, login again. Does the app work now? Unfortunately, this solution did not work for me on any of our Roku Ultras. I still get the DRM-3 error after about 6 minutes of watching. More details in another thread here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915 Please let me know what else we can try. We are now paying for the XFinity Stream service with the extra Entertainment pack, but cannot watch any shows reliably at this time on any of our Roku devices. Thank you. Per my post here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2979399#M9936 'So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors. Not sure if Comcast did something on their end, but this was a plesant surprise. For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors.'

DKPeppard · ‎10-10-2017

Rustyben wrote: DKPeppard wrote: Rustyben wrote: Cgg2 wrote: I am now getting DRM-3 error on my Roku express since yesterday. The app has been working pretty well for months now neither live or on demand works. try these steps in order: logout of the Xfinity stream app. remove the app (uninstall). unplug the device from the TV and the power supply (if separate) for 30 seconds or more. Attach the Roku back to the TV, install the app and login. working now? As posted here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915 I followed each step in order on both my Roku Ultra devices and I still am getting the DRM-3 errors. This really feels like an issue with the Roku streaming app authenticating correctly since we have not experienced this issue on our Android devices using the XFinity streaming app, nor in our web browser on PC. can you test changing data method? (wired ethernet vs wireless)? I would be happy too, although there is a new development, as I posted here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2979399#M9936 'So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors. Not sure if Comcast did something on their end, but this was a plesant surprise. For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors.'

DKPeppard · ‎10-10-2017

So last night we tried watching a couple of the same shows again on one of our Roku Ultras. We were able to watch two full episodes of Garage Rehap on Discovery, and about 30 minutes of First 48 on A&E with no DRM errors. Not sure if Comcast did something on their end, but this was a plesant surprise. For reference we had not rebooted our Rokus at all. They were all in the same state as when we previously received the DRM. -3 errors.

DKPeppard · ‎10-09-2017

Rustyben wrote: BetaUser wrote: The first time I setup the Xfinity Stream on Roku it worked perfectly. However, the next day it did not work anymore. There was an error received that would not allow me to view the channels. The error code is "DRM.-3" Please assist from my post just above yours... please logout of the app, Then uninstall it (again). then remove the Roku for 30+ seconds and plug it back in. reinstall, login again. Does the app work now? Unfortunately, this solution did not work for me on any of our Roku Ultras. I still get the DRM-3 error after about 6 minutes of watching. More details in another thread here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915 Please let me know what else we can try. We are now paying for the XFinity Stream service with the extra Entertainment pack, but cannot watch any shows reliably at this time on any of our Roku devices. Thank you.

DKPeppard · ‎10-09-2017

CooperWA wrote: Thx!!!! This worked! I refreshed X1 box, uninstalled app on Roku, unplugged for 30 sec, reinstalled app and now it works. Cool deal. I wish this simple fix worked for us. Tried on both our Roku Ultras and still getting the DRM-3 error. Hopefully my PM to ComcastChe will help us get fixed.

DKPeppard · ‎10-09-2017

Rustyben wrote: Cgg2 wrote: I am now getting DRM-3 error on my Roku express since yesterday. The app has been working pretty well for months now neither live or on demand works. try these steps in order: logout of the Xfinity stream app. remove the app (uninstall). unplug the device from the TV and the power supply (if separate) for 30 seconds or more. Attach the Roku back to the TV, install the app and login. working now? As posted here: http://forums.xfinity.com/t5/Stream-TV-App/Roku-xfinity-stream-beta-Error-DRM-3/m-p/2978698#M9915 I followed each step in order on both my Roku Ultra devices and I still am getting the DRM-3 errors. This really feels like an issue with the Roku streaming app authenticating correctly since we have not experienced this issue on our Android devices using the XFinity streaming app, nor in our web browser on PC.

DKPeppard · ‎10-09-2017

For other people with this DRM-3 issue, make sure to check out this other post from ComcastChe so they can assist you with your issue: http://forums.xfinity.com/t5/Stream-TV-App/roku-app-error/m-p/2966810#M9479