About DKPeppard

@TomBenoit wrote: It still says ‘beta’. Of course, they hint that once it comes out of beta, they will start charging a device fee. Ok, thanks for letting us know. ... View more

@ridgetop wrote: I received the Dec. 2018 updated Xfinity app (3.2 Build 1). I uninstalled it, rebooted Roku then reinstalled and activated the app just to make sure I gave it a chance to work. It does work fine, BUT after a length of time it bombs because the Roku loses connectivity even though it's on a wired connection. Same thing happens on a wireless connection even though all other devices on the network still have connection. It will reconnect by itself if left alone for a time. This only happens with Xfinity app. Xfinity never fails to annoy... Is the 3.2 Build 1 still a 'beta' version? ... View more

@Roxxxxie wrote: @Roxxxxie wrote: @Rustyben wrote: @Roxxxxie wrote: @Rustyben wrote: @Roxxxxie wrote: @Rustyben wrote: @Roxxxxie wrote: @Rustyben wrote: countable vs non-countable traffic is determined by the upstream Comcast device that delivers data to your home gateway/modem. so though the bytes 'are' counted by your xfi router the bytes used to stream linear channels etc on the stream beta device are not counted at all for billing purposes (zero rated).  OK so I am to conclude that Comcast/Xfinity is able to discern the specific app, i.e. the Xfinity Beta Streaming app in my data usage, it is that granular?  In other words, is the system that detailed, that it can determine separate streaming content from other streaming content?  Having said that, it will then discount the Xfinity Beta Streaming app's usage and not count that streamed data towards my data cap?  Sigh, so how do I know that they are "doing the right thing" as it were.    Sorry, but after all of the interface with Comcast CSR's in data and TV technical support that have no earthly idea just what this beta streaming app does or does not do, charges for or does not charge for, in the compilation of data usage, I am a tad bit "professionally skeptical" at best.  Now for the 64 dollar question, is it possible to stream off of my personal router that is a wired connection to the Comcast Modem and still not have the data count in my usage.  I do note that when I go into the streaming app and have the Roku connected to my personal Router that it picks up that I am streaming the Xfinity Beta Streaming app on a Roku, so it does have some discernment of the streaming operation whether the Roku is associated with the Comcast Router/WIFI or my personal Router WIFI running off of the Comcast Router?  I am still skeptical, but will address this issue with Comcast when they call today....  Sigh.... sorry to be such a doubting Thomas, but no one at Comcast has even gone into the information that you posted above to date, and, I have spoken to them since last week over 8 hours regarding this issue.   Thank you so very much for your response and in advance for your future responses. the X1 hub set top boxes (XG2, Xg1) have DOCSIS modems that handle the data traffic by the set top boxes. The Xi5/6 use the Comcast gateway/modem and I don't know if they use that gateway modem or they use by MoCA via the gateway/modem to one of the in-home HUBs. It isn't by device, it is by routing IP. The source of the 'data' video is either on a Comcast server or it is from a server outside of Comcast's in-house server system. if inside Comcast the bytes are measured and not counted by the CMTS as billable traffic. The same CMTS counts and records ouside Comcast data both inbound and outbound. the X1 equipment (except the rng150) have apps that are marked internet and bytes used with those apps are all counted. same for games. The X1 devices use internet (except possibly the xi5/xi6) that is not routed through your home data gateway/modem. Thank you very much, I am going to leave the Roku on the Comcast Modem/Router for the time being, it is using at this point 85 to 88% of the household network usage.  That means that it is gobbling about 8 to 9 GB's per day.  That is if I leave it on 24/7, which is what the Comcast supervisor wanted me to do while they check some issues out.  I am expecting a call from him again today with his findings and will relay that to the board when I receive his findings.  Thank you again for your time and information it is much appreciated.  Additionally I do wish that the Comcast folks that I spoke with had as much knowledge and information as you do, they really need to be brought up to speed on this subject since it is very disturbing to see how much data this app uses and how it could/can potentially impact your data cap. when I hooked up my roku i literally left it running overnight and watched usage (it was on an HD channel). after two days never got a 'bump' in increased usage per the month to date. it proved to me then that the streaming on a numbered (linear) channel on the Roku app using the beta stream app really didn't count toward the CAP. Then I have a real problem, my usage on the Roku is visibly increasing the usage per day/month, and it is visible on both the month to date in my account app and in the xfinity app.  The household is not the primary user, the Roku is, and it has demonstrated that by being hooked up by itself on the Comcast Modem directly.  So it is not working the same for me as it did for you, I have not heard from the Comcast employee yet, and I think I may not, so I will call starting them again on Monday to get to the bottom of this milieu.  Any suggestions as to which department to call that you might have would be appreciated, please not the Security Department, they all tell me every time that I speak with them that it is counted against the Cap, sigh, I am not one of their favorite folks right now in all honesty.  Any help that you can give me would be much appreciated.  unplug the roku from the TV and put it in a drawer for a couple of days. monitor Month to date usage on the my account app. dropped? (note that use of 'any' other apps on the roku 'do' count toward the  CAP) So, per your suggestion, I did, the data usage went back to normal levels and that was that in a nut shell.  So...off I trudged to the Xfinity Retail Store, speaking with them on the phone is not working.  James at our local store was at first skeptical, but referenced his information on the beta streaming app, my information, my usage, all pertinent data and came to the same conclusion that I have.  The beta streaming xfinity app is gobbling up data like the cookie monster.    I have had a tech out here this morning, he went through all of the fittings/couplers on the lines, replaced the modem yet again, checked everthing that is imaginable, called out to the next tier tech support and his supervisor.  Long and short, the cable coupler at the point where the cable attaches to the modem was an old direct TV coupling (it was replaced with an Xfinity One), Modem replaced and upper level tech support stated that "anything streamed (like Xfinity beta) uses data (this was to him after he saw my research) and oh, maybe she is streaming other than the Xfinity Beta Stream, like netflix....  I am not a little peeved, I am a lot peeved by that one.    So I have factory reset my Roku, removed all of the apps that are removable (Pandora is not removable, I signed out of it) and left only the speed test and the Xfinity Beta Stream in the device.  I have taken time and date stamped photos of the devices home page, and the Pandora app reflecting that I have signed out.  I am going to stream normally at night just the Xfinity Beta App, as I have previously and see if it still gobbles data up.  I did note that their Xfi app is now picking up the cable box in the living room, which previously it was not (suspect that replacing that Direct TV coupler was a good idea), there are also some devices that I have never seen before, so I paused them until they either drop off or become identifiable as redundant devicies that are already tied to the eero network.  I had the tech put the eero LAN line connection to the Xfinity Xi6 modem on line 2 out so that the system would not bridge automatically.  I am waiting 24 hours and if it still gobbles data, I am headed back to the retail store....    By the way the tech that came out today was wonderful and did see the whole picture but did not have an answer, nor did his supervisor.  So....it is solved, and the solution should be noted by anyone that has an issue with their Roku using data on the Xfinity Beta Streaming App.   I puchased this property in November of 2016, there had never been cable into the property, there was an Antenna for broadcast local TV, DISH/Direct TV.  The installer was a contractor that was here over 5 hours putting the system in, it was not a stellar job, and I am being most polite in my verbiage as to the quality of his work.   Three months later I had it reinstalled with a supervisor from Comcast/Xfinity and a tech both fixing (or so I was led to believe) all of the problems   This original installer, in hooking up the cable from the box on the exterior of the house, used the old Dish cable coming into the house as the lead into the house to the modem hookup.  How special, I have to say (snideness is intended here).  He left the DISH coupler on the end of the lead coming into the house and hooked the modem cable up to the DISH cable and coupler.  Well now, everything like the phone, the cable and internet worked just dandy, yeppers, just dandy.  No hint of any issues, none at all.   Now comes the homeowner's bright idea of using her Roku's instead of the boxes 1.5 years later to lower the bill for a while...  Golly the data useage went through the roof, from 240/month to 700+ per month, I would call that a little bit of a spike, but as the kind Comcast/Xfinity reps that I spoke with told me, everytime you use the internet (they included my use of the Xfinity Beta Streaming app on the Roku in that statement) you use data and oh by the way you did not go over your cap yet (close, but not yet).   I finally marched myself into the Xfinity Retail Store here and met with a very nice young man, James, he is a keeper Comcast/Xfinity if you are reading this, a real keeper.  He understood the problem, he sent a tech out to fully trouble shoot the house first prior to going up the tech ladder on the issue.  He agreed that I had a problem that I should not have.    The tech came out, there were faults on the line, dumb homeowner asks innocently, why didn't the tech who was out here 4 days ago with the new modem catch that???  Not sure why not, but there are faults on the line.  This tech went through the whole system, replaced the modem yet again, then discovered that little silly DISH coupler, that trivial little piece of metal that couples the two sets of cable together, the DISH coupler (notice my distain here), that should have been replaced with a Comcast/Xfinity coupler when the system was brought into the house in November of 2016.    That was the problem, it, the DISH coupler, was not relaying the Xfinity Beta Streaming app  in a manner that the Comcast/Xfinity MoCA was able to recognize that this was a Title VI stream from Comcast/Xfinity's own servers and that it should not be counted as data useage.  It was garbling the information and I was being charged for the data.    New Comcast/Xfinity coupler, problem solved, back down to a decent data useage daily, under 7 gigs per day, when the Roku is running the "data meter" is quiet, no charges are being tallied for the use of the Xfinity Beta Streaming app.    Let that be a lesson, the smallest and most inane things can cause some of the most infuriating and non-sequitor problems.  Who would have thunk that this little piece of metal would have that much impact, aren't they all the same??  The first installer thought so, as did everyone of the techs that I had out here for the issues that ensued with glitchy service and service interuptions (I work from home).    Oh one more little tidbit of advice, if you have two networks, which I do, a eero router, make sure that your Xfinity Beta Streaming app is coming off the Comcast/Xfinity Modem router, or...you guessed it, you will be charged for the data, I have done a lot of research here, a plethora of troubleshooting and a whole lotta what if's.  So keep the Xfinity Beta Streaming app in the Comcast/Xfinity ecosystem entirely, which means your WIFI connection or ethernet connection for the Roku has to be from the Comcast/Xfinity Modem directly. Wow! Thank you so much for sharing all this. This should definiltey be a lesson for everyone, and to never assume (both from a homeowner and from the service provider's standpoint) that everything was installed correctly to begin with. You cannot make this one up!   Again, thank you for your perseverence on figuring this out, sticking with it, then reporting it back for folks here. Kudos to you! ... View more

@Myers5987 wrote: I had to call xfinity and have my personal owned modem registered thru them. Now it’s working great!!! Great news! Enjoy! ... View more

@Myers5987 wrote: My new modem is not showing up. Only the rental. Will it go away once I physically return it and get it removed from my account? You will need to call Comcast to make sure your new modem is showing up, and not conflicting with outdated info. Make sure you do this to ensure the best internet performance possible. Otherwise, you will likely encounter issues.   When you call, make sure you have access to your new modem to provide all the necessary model and serial info. ... View more

@Rustyben wrote: @qdr17011 wrote: @DKPeppard wrote: @qdr17011 wrote: I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable.  I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this? Thank you   There is no reason you cannot add the XFinity Stream app to your Roku. You can do this even without an active subscription.   Can you provide more details to what you experienced when trying to add the app to your Roku? Exact error messages? Model of Roku? Its a 3500x and the message is Channel Instal. Failed could not add  ' xfinity stream beta Thank you page one first post of this thread does not show the 3500 as an eligible model.  Thanks Rustyben. Looks like you found their issue. :) ... View more

@qdr17011 wrote: I just tried to add the xfinity app to my roku. I was unable to get the app installed due to unavailable.  I was told by Comcast that I could stream xfinity to my roku in my house. Is there a solution for this? Thank you   There is no reason you cannot add the XFinity Stream app to your Roku. You can do this even without an active subscription.   Can you provide more details to what you experienced when trying to add the app to your Roku? Exact error messages? Model of Roku? ... View more

@Barewoolf wrote: I am unable to actually watch anything on my xfinity stream beta roku app. There is no option to watch it. It lets me go to the episodes and acts like it will let me watch it, but then gives me no option to play the episode. I tried using the play/pause button on my roku remote and it still didnt work. We had the same thing happen to us recently, and affected our Roku, Xfinity Stream app on our mobile device, and the XFinity Streaming on the web. I had to call Support and they 're-sync'd' our account on their side, then all of our programming started functioning again on all playback options. We did NOT have to restart our modem.   Hope this helps. ... View more

@BBurgDave wrote: I agree about the channel scrolling, although there are some things you can do to help:   (1) Set up Favorites and scroll through that shorter list (2) Use filters, e.g. HD (3) Use the * to bring up a window where you can type in a channel #   Thank you for the tips! ... View more

@rghewrh wrote: @DKPeppard wrote: @rghewrh wrote: @Rustyben wrote: @rghewrh wrote: I have Showtime, Starz, and Cinemax in my package and today I noticed I cannot find any movies or shows from these channels on the Roku app. What happened? are you using the xfinity beta stream app on Roku? Cinemax has no Roku channel, showtime (anytime) does authenticate with your xfinity subscription. Stars has no agreement with Xfinity/Comcast to use their 3rd party app.   to find streaming content from the networks use the browse menu >> netowrks for Starz, Showtime, and Cinemax.  I am using the Xfinity Roku app. Up until yesterday it had all the content from those channels. Now it gives me nothing from those channels. Do you see the shows on the App or Website? I mention this because just recently we lost a whole bunch of content on our streaming service. I called Customer Service and they had to 're-sync' my account information. It took them just a few minutes, and all our content reappeared across all devices.   Please note, the 're-sync' did not involve rebooting our modem. The 're-sync' was something Comcast did completely on their side on the back end.   Hope that helps. I'll have to give that a shot. The channels are not showing up on the app or website. For whatever reason, 24 hours after Comcast fixed our issue, we lost all our content again. I had to call again and have them fix it. They told me they wanted to report our issue to 'advanced services' or something like that. I presume it was the equivelant of tier 2 support. When I talked to the gal at tier 2, I had difficulty communicating with the gal, plus she was not listening to what I was saying (or not understanding). Keep in mind, we've had the Comcast streaming service since May 10, 2018 with no issues.   She said she understood I was having streaming issues and wanted to send a line tech out to our house. I told her we are not having any internet trouble. The fix was performed on Comcast's side, nothign on mine. We never even rebooted my modem. She was not getting it and insisted a line person come out to evaluate our signal because that somehow correlates to our account info 'mismatch' on the backend. I told her thank you, but I don't want a line person to come out. There is nothing wrong with our internet.   It has now been another 48 hours and our content is still all there, so we'll just keep an eye on it. Hopefully this was just some fluke and Comcast got our account straightened out with the second call.   Hope this info helps others. ... View more

@rghewrh wrote: @Rustyben wrote: @rghewrh wrote: I have Showtime, Starz, and Cinemax in my package and today I noticed I cannot find any movies or shows from these channels on the Roku app. What happened? are you using the xfinity beta stream app on Roku? Cinemax has no Roku channel, showtime (anytime) does authenticate with your xfinity subscription. Stars has no agreement with Xfinity/Comcast to use their 3rd party app.   to find streaming content from the networks use the browse menu >> netowrks for Starz, Showtime, and Cinemax.  I am using the Xfinity Roku app. Up until yesterday it had all the content from those channels. Now it gives me nothing from those channels. Do you see the shows on the App or Website? I mention this because just recently we lost a whole bunch of content on our streaming service. I called Customer Service and they had to 're-sync' my account information. It took them just a few minutes, and all our content reappeared across all devices.   Please note, the 're-sync' did not involve rebooting our modem. The 're-sync' was something Comcast did completely on their side on the back end.   Hope that helps. ... View more

@clearsky wrote: This concerns the DRM-3 error problem which has been discussed in this topic... From what I can determine, in the third week of April, Comcast installed a new version, 2.4.7, of the Xfinity Stream application on the Roku platform. Since this version installed itself on my Roku device, I have not encountered the DRM-3 error. This is good news! Thanks for the info!   Hearing this, we consider coming back and checking out Stream TV again. I'd be totally sold when I see an app for Amazon Fire TV. ... View more

@fmc08 wrote: I just got off the phone with Comcast and although there have been consistent complaints about the lack of third party streaming app support on Android TV, they're apparently "currently working on it." I find it hard to believe that they support Apple TV, Samsung TV, Roku TV, and Amazon Fire TV, yet the issue with Android TV is only because they haven't finished. There has to be a more logical and probably infuriating reason as to why they do not offer support for Android TV. It's ridiculous how all the large ISPs are listed except for Comcast, just another example of poor service.  They don't support Amazon Fire TV. Not that I have seen. I even tried side-loading the Xfinity Stream app on both the generation 2 Fire TV, and a 2017 Nvidia Shield TV, and the XFinity Stream app just crashes. The XFinity app is not available on the Google Play Store for the NVidia Shield TV, even though the Shield TV runs full Android 7.x, which is why I tried side loading it.   I also have not seen any support for Apple TV or Samsung TV. Only Roku. Android TV, as stated above is currently not supported, even when you try and side load.   In all my testing, and hopes to watch XFinity Stream TV on something other than my Android phone, Android tablet, or Roku, I have only been able to hook a PC to our TV with an HDMI cable and watch XFinity Stream TV via a web browser. However, even the newly supported Firefox browser on Amazon Fire TV will not run Stream TV. It simply redirects you to the Xfinity app on Amazon, which does not work on the Fire TV. The Xfinity Stream App on Amazon appears to only be for the Fire tablet.   Hope this helps others. ... View more

@Rustyben wrote: @blueskyyys wrote: hello, DRM.-3 Is there anyone that can fix this issue on my new roku device. I have read the threads, but the solutions posted are not working any help would be greatly appeciated.   thanks blueskyyys the DRM-3 error is the app reporting that the hardware has rejected the HDCP handshake and the path has been closed. to fix it you have to remove the roku from all power and connections for 30 seconds or more and then reconnect. Unfortunately, this fix doesn't always work. I know first hand. The user may have to fully uninstall and reinstall the XFinity Stream app to get their device to properly re-autheticate and clear the DRM-3 error.   Powering off for 30 seconds does work in many cases, but for about every 1 in 5 times when you receive the DRM-3 error, you will have to uninstall and reinstall. There seems to be no way around this at the moment, unless there is some additional information I am not aware of. ... View more