When I started this thread a month ago, we couldn't access OnDemand; also, the "Quick Menu" was incomplete (we have a non-X1 box). I phoned tech support and was told that it was an area or system problem and was being worked on. I checked back later in the day after I received a call saying that the problem was resolved -- well, not in MY house it wasn't. I was told that the problem wasn't entirely resolved -- give it a bit longer. Phoned back later, was told that it was resolved, and that if we were still having a problem, then our cable box needed to be replaced. Big sales push for the X1 box, which we don't want; when I finally pointed out that we'd lose a couple channels we actually do watch if we gave up our box for the X1, the customer service rep set us up with a tech appointment to swap our non-X1 box for another. Still insisting that our box was the problem. The appointment would be three days later.
The evening before the appointment, our OnDemand suddenly reappeared and our Quick Menu had everything back in place. It wasn't our box, after all. It was areal or systemic. And all has been well since. We didn't unplug the box and plug it back in, didn't wave a magic wand over it. It wasn't our problem, it was Comcast's.
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