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About Darious
since
10-26-2016
08-20-2019
Darious
Frequent Visitor
7
Posts
1
Kudos
0
Solutions
08-19-2019
10:52 PM
The last couple days, shows recorded on ABC have had nearly constant extremely distorted audio when I try to watch them through the cloud. Like really bad ham radio reception. It's to the point that the shows are unwatchable. If I watch the show on demand or on the DVR directly, there is no problem. I checked on multiple devices, iPad, (Roku), and PC, all with the same problem.
Previously, we had an audio problem where NBC shows would have the back ground audio, but shows like American Ninja Warrior would have no audio from the commentators.
Any suggestions on what I might be able to do, or do I just have to rely on Xfinity to eventually fix the problem?
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07-06-2018
01:38 PM
1 Kudo
First this issue, now I can't watch anything because "Unfortunately, there's a problem with DVR playback" on EVERY recording!!! This is ridiculous. There is zero point in offering this service and charging for this service if it doesn't work. This is the primary way I watch my recordings. I asked for a credit last month and got a whopping $7.94. Get your "stuff" together!
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06-14-2018
01:35 PM
Just had the best one yet. A 60 minute show down to 8:31. Xfinity has one more week to get their act together or I'm gone. I'm not going to hold my breath though since there's apparently people who have had this "temporary and random" problem for months. I'm not in IT, but it can't take a company like Comcast more than a month to get more servers in place, which is supposedly the solution to the problem.
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06-07-2018
12:33 PM
I recently started having the same problem. I watch almost all my recordings through my PC or tablet and not through the DVR. There's little point in the tv service or the DVR if I can't watch my shows on my PC or tablet. The inability to schedule recordings online or through the app was already a pretty aggrivating change. This issue better be resolved quickly, or they will lose this customer of 12 years.
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06-07-2018
12:21 PM
So does that mean anyone having this issue is just out of luck? We just have to ride it out until Comcast gets it's act together with its cloud servers?
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02-09-2017
04:52 PM
Just now I got:
Sorry, we're having some trouble
XFINITY TV is not available at the moment
Please try back soon
( Error xacsa.getSamlToken.503: FatalDrmError)
Going on 5 hours without the ability to access my DVR online.
Edit: Just refreshed and it's back to the Error 0001: Failed to retrieve homepage, and telling me to clear my cache.
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02-09-2017
04:37 PM
tv.xfinity.com will not load. Most of the time it gives me "Error 0001: Failed to retrieve homepage" and tells me to clear my cache, but I've done that multiple times without change. Other times, it gets stuck in a never ending cycle of "adding device." It's been going on for the last 4 hours.
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