After losing access to Turner Classic Movies two days ago, I upgraded my existing Xfinity cable TV service to a bundled channel package that included the Sports and Entertainment service. I received a hard copy of my new channel lineup from the local Comcast office, along with the new cable box they said was necessary to receive TCM again.
I was back to watching TCM Thursday and Friday, but this morning my access to it was again blocked. When I called, they said my bundled service did not include the Sports and Entertainment package and that I could not watch TCM unless I paid an additional $10/month to my already upgraded service.
Understand that they made it clear I would receive the Sports and Entertainment service and TCM with the upgraded service, and that TCM was available for two days after they had initially removed it. The hardcopy of the channel lineup lists TCM as one of the included channels in the new service package with the tier highlighted by the customer service rep, and I was able to watch TCM again for two days.
Now I am locked in a 2-year contract with a $230 cancellation fee for upgraded service that Comcast initially said included the Sports and Entertainment package including TCM, but now they insist it does not.
How can I get Comcast to honor their original service agreement? Am I stuck with their bait and switch scheme?
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