About CCElliot

Hello Floogen6,   I have looked into your bill for you, as you expressed concern about being charged for the Broadcast TV fee even though you do not have cable service. I see that you just recently dropped the cable service, and the most current bill does not yet reflect that change. On this particular bill, the cable service is still listed, which is the reason why you are still seeing the Broadcast TV Fee. The changes will reflect on your next bill, and you will see prorated credits from the change. If you have any further questions, please do not hesitate to reach out to us on the forums. ... View more

I apologize for the delay. I have not been in the office for the past two days. ... View more

Neodeo,    I am looking into your pricing now, and will be sending you a message momentarily. I have just returned to the office. Thank you for your patience. ... View more

I do apologize. Upon further review, the contractual portion of your account is for the premium channels. The TV/internet portion of your bill is not under contract. The promotion that you are in, however, does work the same way as described above. You have recently entered into year 2 if the promotion, therefore part of the discount has rolled off. This promotion information still would have been emailed to you at the time of entering into the promotion. While this portion is not under contract, the premium channel section still is. Due to this, if you were to cancel services, you would still incur an early termination fee. I can, however, look to see if we have any promotions available to lower lower your price back down. I will put together some offers for you, and then send you a private message to discuss account details. I sincerely apologize again for the mix up. Thank you for your understanding. ... View more

Hello Neodeo,   I understand your concern regarding your billing increase. I have looked into this issue for you, and I have found the reason for the increase. You are currently in a promotion with a two year commitment. Starting this month, you have entered year two of the promotional rate. After year one, part of the promotional discount rolls off. The terms of the promotional discount, and the year two increase were clearly listed in the terms of the contract that was sent to your Comcast email at the time that you signed up. Please be aware that due to the commitment that you have agreed to, if  you were to disconnect your service, you would be subject to early termination fees. ... View more