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About FlickNFreckles
since
09-26-2016
12-03-2019
FlickNFreckles
Frequent Visitor
12
Posts
13
Kudos
0
Solutions
10-09-2019
04:38 PM
1 Kudo
Glad there is an answer to what's been going on. I still haven't got my courtesy month refunded though?
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10-05-2019
04:30 PM
1 Kudo
We are in West Palm Beach, FL. I agree about it happening right after they sent the email saying that our download speed was going to increase. Now I just got to call and try to get our courtesy month back again.
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10-02-2019
09:11 PM
Same here.
What's confusing is that I did get my courtesy month back (for a day).
Then they took it away again.
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10-02-2019
12:18 PM
1 Kudo
Comcast customer service has already admitted to me, and to others that there is a issue on their end.
Yes it seems to only be affecting certain costomers, but there isn't any "maybe" anymore.
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10-01-2019
11:23 PM
Well, the meter can't be "working as designed". It's claiming I used 50GB for October so far.
Also, that courtesy month that was re-funded to me...
My account now says that I only have one courtesy month left again?
Looks like I'm back to calling costomer support again tomorrow.
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10-01-2019
11:18 PM
Yep, the meter is still not correct. It's saying I used 50GB for October so far.
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10-01-2019
11:57 AM
2 Kudos
I also, just got off the phone with customer support.
The lady acknowledged that there is an issue happening on Comcast's end.
She said that the "system" automatically refunded my courtesy month, and that I would be receiving a phone call explaining what happened.
I looked on my account, and my courtesy month counter had returned to 2.
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09-30-2019
11:35 PM
5 Kudos
I'm posting here so I can see if anyone posts a solution.
Since lastnight they are now accusing us of having used 1700GB (which is insanity).
They can look at our account history and see that we have always used under 500GB a month (usually around 350GB - 450GB).
I agree with what another person wrote in the now locked thread. That all this seems to have started a few days after I received an email saying that comcast upped our download speed for no extra charge. We received that email on Sept. 19th, and then on Sept 21st is when we got our first ever warning that we'd used 90% of our monthly data. Then within another 24 hrs we'd used all 100%.
I had never changed the allert from the default 90% warning because we have never come close to using the full TB.
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09-30-2019
11:19 PM
1 Kudo
Same here. There was another thread were many people were complaining of this, but a comcast admin locked the thread.
We never use over 500Gb a month. It's usually around 350GB-450GB.
But this month (for the first time ever in 7 years being with comcast) their metter is accusing us of using 1,700GB.
We've haven't added any new devices, not used anymore interntet than usual, and I can see that only our devices are connected. I have ran virus scans & Malwarebytes scans on all computers, and they are clean.
It seems for me that all this started not long after I received the email that they were upping our download speed for no additional cost.
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09-29-2019
10:17 PM
They are now claiming we have used 1620GB! This is insanity. Not sure what we are going to do if they don't get this sorted out soon. We only have one more courtesy month left now because of this nonsense. Never in 7 years have we used over 500GB. I have checked everything I can, and this should not be happening.
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09-22-2019
07:51 PM
2 Kudos
Looks like "someone" deleted my post from yesterday?
So I'm posting it again for posterity.
Two days ago we received our first ever email warning that we'd reached 90% of our data limit.
Then the following day on Sat. the 21st (24hrs later) we received a second email accusing that we had used up all our data for the month, and that since this was the first time the overages would be waived.
We have never used over 450GB in a month (most months it's inbetween 300GB - 400GB).
Nothing has changed. No new devices, no more internet use than normal, and I checked our account to make sure that only known devices were conected.
What is going on Comcast?!
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