About christhegale

christhegale · ‎12-02-2018

@ComcastShane wrote: Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message". Hi Shane, I'm trying to private message you but I'm not seeing any option to do so after clicking on your name. I'm just seeing your basic stats and a list of your kudos/previous posts.

christhegale · ‎11-30-2018

I've tried to change my plan online a few times now over the past couple months just to kind of see what options I have now that my contract term is over (at least I think it is). Each time I get a message stating that it can't be done online right now and to call Comcast for options. In searching, it looks like a lot of people have this issue and there have been references in the past to it being a bug. Is this something that is/can be looked into? I'd like to keep with Comcast, but I'd also like to be able to see what my options are without the hassle of having to call in.

About christhegale

Re: Cannot change plan online

Cannot change plan online