About christhegale

christhegale · ‎11-23-2020

In preperation for the new data caps I went into my account to try and get an idea of how much data we regularly use and the chart is blank for the last 4 months (last month with any data is July). I tried viewing through my X1 box as well but no luck. Anybody run into this and know how a way to fix/see the data usage? I've read multiple places about being able to upgrade to unlimited data for somewhere around an additional $30/month and am very interested in this, but don't want to change anything until I can get an accurate reflection of what's been going on for the past several months. Thanks!

christhegale · ‎11-22-2020

So still no luck. After calling in twice and not being able to get through to a live person I tried going through chat, who decided they wanted a tech to come out to the house. I'm not having a tech come out a disrupt everything when everybody in the house either works or attends school remotely right now -- especially since this a problem affecting so many people that it can't be something a tech is going to be able to do anything on site. Guess we'll just wait and see for now - others on Reddit have seemed to indicate that the issue needs an advanced support team that doesn't work on weekends so who knows.

christhegale · ‎11-21-2020

Thanks - glad it's working for you. Still no luck on this end for me. I tried logging out and logging back in on the Roku app and still no luck. Also the DVR issues where I can't record cable channels still persists. Going to give it until morning then reach out to Comcast again.

christhegale · ‎11-21-2020

Yeah just noticed the same thing on our DVR about fifteen minutes ago. No recordings are working on any of the cable channels, while channels like CBS we're able to record on. Stream app still not working at all.

christhegale · ‎11-21-2020

For the past couple days, the Xfinity Stream app on my Roku TV has been giving me a message that I need to upgrade my subscription whenever I try to watch channels like Food Network, Syfy, USA, etc. even though those channels are included with my plan. I defintely subscribe to those channels and have no problem viewing them on the X1 DVR in my living room, just in the app. I also tried Xfinity Stream through the browser on my laptop and am having the same issue. I saw a few others had this problem and they suggested I call and reach out to billing so they could 'reset' my username, but I've tried twice now and both times I've been disconnected after holding so I figured I'd see if there was a different route I could take to solve this.

About christhegale

Unable to see data usage in account

Re: Xfinity Stream says I'm need to upgrade to watch channels I'm already subscribed to.

Re: Xfinity Stream says I'm need to upgrade to watch channels I'm already subscribed to.

Re: Xfinity Stream says I'm need to upgrade to watch channels I'm already subscribed to.

Xfinity Stream says I'm need to upgrade to watch channels I'm already subscribed to.