Hi CrhisL, I am trying to follow the steps to PM you but when I click on your name and get to your profile page, and do not see a Send Message button. Could you clarify where this button should be, or another way to reach you? I am helping a friend with this very problem and not getting good answers from Xfinity Mobile Customer Care. I have all her account and phone details can share with you.
In brief: My friend ported her number from Sprint around October 2018. At first, her caller id on call recipient's phones showed Wireless Caller. When she complained, Customer Care was able to fix it to display her phone number (and whatever name her call recipients had her labeled in their phone Contacts). This worked smoothly until 2-3 weeks ago--now caller recipients are seeing "Restricted" or "Unknown". Now Customer Care is saying that they can only change it to "Wireless Caller" (and they put in the paperwork last Thursday to make this happen). This is an unacceptable solution since her family/friends/bank/utility companies/etc. are not recognizing her calls and thus she is not getting through to them. Customer Care cannot explain why this suddenly started to happen, or under what circumstances this can happen.
I too am a new Xfinity Mobile customer (ported my number from Vz last November), and have referred almost a dozen people to migrate. *MY* caller id info is being displayed just fine on my call recipients' phones, but now I am concerned that this could stop working any time. I want to know how/when/why and what options that leaves me.
Customer Care person told me yesterday that if I got a new line with an Xfinity mobile assigned number (vs. a ported one) that caller id info would be displayed correctly -- but my research leads me to believe that is not true -- that *all* MNVO's have this limitation. Please help me understand the full explanation to this issue?
Thanks -- Dan
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