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About dave_shoo

since ‎08-27-2016
‎01-03-2019
dave_shoo
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Re: No Cable Lines

by in Customer Service
‎03-27-2018 04:12 PM
‎03-27-2018 04:12 PM
Thank you. This was my expectation as well. I've reached out multiple times with the same answer. Telling me they will not run a line into my house but only attach to one on the outside. I'm not sure how to get this resolved. ... View more

Re: No Cable Lines

by in Customer Service
‎03-27-2018 10:12 AM
‎03-27-2018 10:12 AM
I talked to them on the phone last night and they said the electrician had to run a line to the outside of my house for them to connect to. I said, can't you just run a line into my basement so I can at least connect my router and get internet and they said no. I don't feel like that's right. They should be running the line into the house and then the remainder of getting it around would be up to me/my electrician.      ... View more

No Cable Lines

by in Customer Service
‎03-27-2018 09:05 AM
‎03-27-2018 09:05 AM
I bought a new home that was just renovated. There are no cable lines through the house. Supoort is telling me you do not run cable through walls and I need to hire an electrician, which I guess is understandable. They are also telling me that you do not run cable to my house and that an electrician will have to run a cable out of my house to the street for you to connect to.   This doesn't sound right. Don't you have to run a cable line into my house at least? I can't even connect to the internet while I wait for an electrician. Please help! ... View more