So I’ve been through the ringer with customer support as usual, so I figured I would post here to see if I could get a resolution. For the last two weeks all devices in my home show offline and a red dot next to the device in the My Account app. However all of my devices are actively working with no issue. I have the iPhone XS Max, have uninstalled and reinstalled the app multiple times, have restarted all devices multiple times, to no luck. The xFi app shows my gateway as online with no problems. What is going on and is anyone else experiencing this issue? I’ve tried everything to get a resolution to this and even an escalated ticket resulted in a call from someone who had no clue as to what they were doing.
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