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About RebelSean
since
08-22-2016
10-29-2019
RebelSean
Frequent Visitor
11
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06-14-2019
07:11 PM
My apologies it’s just frustrating that I can’t get an answer from anyone anywhere regarding the issue.
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06-13-2019
03:42 PM
Mine has shown as offline with a red dot for weeks now even though everything is online and working just fine.
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06-13-2019
02:11 AM
Is this expected behavior or a feature removal? Makes no sense to remove such a feature.
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06-10-2019
11:42 PM
So I’ve been through the ringer with customer support as usual, so I figured I would post here to see if I could get a resolution. For the last two weeks all devices in my home show offline and a red dot next to the device in the My Account app. However all of my devices are actively working with no issue. I have the iPhone XS Max, have uninstalled and reinstalled the app multiple times, have restarted all devices multiple times, to no luck. The xFi app shows my gateway as online with no problems. What is going on and is anyone else experiencing this issue? I’ve tried everything to get a resolution to this and even an escalated ticket resulted in a call from someone who had no clue as to what they were doing.
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