Updates to my experience: I have now upgraded to the iPhone 8 Plus and restored it. I have updated everything to the latest versions (IOS, Xfinity Connect, etc.). I have re-checked to make sure that the background refresh is still turned off - and it is. The problem with the app notifying my on my home screen that I have new emails, yet me trying to actually open the emails and having a failure continues... I am fed up with this. I have set all my Comcast/Xfinity emails to auto forward to another email system and I get them there instead.
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Yes, the fact that this issue has persisted since late 2017 and many customers have been reporting it --and it still continues is very frustrating. A few Xfinity Connect App updates were released with notes indicating they were fixing bugs which included email retrieval errors, server connection failures, and an issue which forced users to continually log-out and back into the app in order to actually retrieve/read new emails which were already populating their inbox.
Summary: You log into the Xfinity Connect App (in my case on an iPhone 6 with the latest IOS; AT&T cellular or any wifi connection active) and read some emails. Functionality during that process is fine. You move onto other functions or put your phone away while leaving the app running in the background. The app properly notifies you of Xfinity Voice2Go calls transfering from your home onto your cell and you process those fine. The app properly notifies you of incoming emails with a banner screen on your home screen. The banner includes the sender and brief subject/body text giving you an indication what the email is about. You then go back into the app to view your inbox and the new email(s) are displayed there. You tap on one of the new emails and it opens the email, but you only get the header (to, from, date/time, subject) and the remainder of the screen is a blank white with a circle in the center which is refreshing trying to retrieve the full email. Retrieval either continues to attempt, or fails with a couple of different error messages. One such message instructs you to log out of the app and log back in to retrieve new emails as a failure to connect to the server has occurred. You can go back out of that email and into your inbox and open other emails which were previously received, but any of the newer emails received after your app went into in the background refresh mode fail like this one I mentioned above. The app will continue to receive new emails, notify you, and display them in the inbox. But, you will experience the same errors when trying to open any such newer emails. Your only option is to go to settings and logout. Then double-push your home button to view running apps and slide the Xfinity Connect app up to force-close it from the open/background apps. Then relaunch it, fully log into it again, and all is good; until you move out of viewing it again and go onto other things. Then the cycle repeats itself again. This happens all day, night, and every day/night (for the past many months). Many phone calls to Xfinity Support have yielded the typical ABC steps of uninstall the app and reinstall it, then try this and that. I am somewhat IT savvy and have tried all that already prior to calling support. I have deleted and reinstalled this app and updated it a multitude of times throughout the past several months. The issue still persists and this is beyond frustrating. Support personnel keep telling me this is a priority and the engineers are working on it. I find blogs/forums like this one with many Xfinity customers complaining about the same exact issue (and even on other platforms such as Android, iPad, etc.). Someone at Xfinity please escalate this to the appropriate level to either resolve the issue or replace the app with one that returns to the original functionality that did not include this issue... Thank you for reading...
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