About 52alan

Yeah, no big deal.  The answer here is to go buy more expensive audio equipment to 'fix' what works with other vendors' equipment or live with an older format.  You have chosen the latter.  Thanks Comcast! ... View more

Exactly what model is your X1 box?  Thanks for the help. ... View more

That's like blaming slow internet speed on an old PC.  Nothing to do with my Receiver. Taking that completely out of the equation. HDMI going in to my TV from the X1 should be Dolby Digital.  It was with UVerse and it is with XBox.  Period.  Thanks for the help.  ... View more

They came out this morning with a replacement and the tech didn't know as much as I do about the system.  Same exact issue. So the Arris XG1 is either incapable of outputtting digital throught the HDMI, or they are pre-programming these boxes incorrectly.  I didn't have this problem with UVerse, so I think I will get my money back and switch back to UVerse since the standard response from Comcast is their boxes dont' have digital output through HDMI. UVerse had more HD channels anyway. Thanks for all of your help. ... View more

Thanks. I have the box set to Surround in the device settings so it is stuck. I will get them to replace this one while I look for a new receiver. ... View more

Thanks for looking. I appreciate the help. So yours was set up differently, but I wonder what ac3 represents? ... View more

Yes. ... View more

@RickGr4 wrote: Well, AV receivers have improved greatly in so many ways. I would buy a new one. In the meantime, I have a theory about LG TVs that I have not had a chance to test. Make sure the TVs internal speakers are off or being bypassed. My theory is when the TVs speakers are on the TV is NOT passing surround audio but if you turn the speakers off it will Alas, I have tried that thinking the same thing.  Made no difference.  I just went and tried it again and still no difference.  Antother thing I noticed.  I was curious and found a way to view the settings on the DVR.  I found a section titled OSD Diagnostics which reports the HDMI Audio as "lpcm".  I have attached the image.  I am still not convinced this box is set up correctly . Diagnostics for XVG1-A ... View more

@RickGr4 wrote: Please provide the model number of your "digital receiver" and how the devices are connected. Sorry but if you want free help with this, I need more details. I am guessing your "digital receiver" is older and does not have HDMI connections. I STRONGLY suggest you update your AV receiver to a newer model with HDMI connections. That is your biggest weak spot. You don't want to be using your TV as your "switcher" when you have an AV receiver and you care about surround audio. Your AV receiver should be the hub for everything, not the TV. If you have a newer AV receiver with HDMI connections you should be using them. That would solve your problems. @52alan wrote: @RickGr4 wrote: Need to know the details for your setup and how you are trying to connect it. Trust me. X1 boxes output surround sound on HDMI just fine. I have 2 of my 4 X1 boxes setup that way. Arris  XG1-A Model: AX013ANM.  Settings>Audio>HDMI>Surround.  HDMI out from the XG1 to 4K TV: LG 60UF7700 (decodes the audio from XBOX One just fine). I run the optical out from the TV to my Digital Receiver. Receiver plays Digital when XBOX One or Smart TV apps on TV.  Not when DVR is selected. The LG will report the audio in.  Reports Dolby Digital from XBOX One HDMI in to TV.  Reports PCM from XG1 HDMI in to TV. I can get digital from the XG1 if I connect directly to the receiver via optical but the audio/video is out of sync and unwatchable. Let me know if you need more info.  Thanks for your response. Thanks again for the free help.  I do appreciate it. Yes, it is an older one without the HDMI in/out.  It has two optical  and one coax inputs for digital.  It's a Technics SA-DX930.  So are you saying that even thought my TV is capable of passing throught the digital surrond, that isn't optimal and is the reason the XG1 will not output digital surround?  Or is that just a weak link?  I'm happy/inclined to stay with something that has worked well for as long as I've owned it, but if I need a new AV receiver, so be it. I am connecting my XBOX One via HDMI to my TV and my XG1 to my TV via HDMI.  I am connecting the TV to the receiver via optical to the optical input on the receiver. ... View more

@RickGr4 wrote: Need to know the details for your setup and how you are trying to connect it. Trust me. X1 boxes output surround sound on HDMI just fine. I have 2 of my 4 X1 boxes setup that way. Arris  XG1-A Model: AX013ANM.  Settings>Audio>HDMI>Surround.  HDMI out from the XG1 to 4K TV: LG 60UF7700 (decodes the audio from XBOX One just fine). I run the optical out from the TV to my Digital Receiver. Receiver plays Digital when XBOX One or Smart TV apps on TV.  Not when DVR is selected. The LG will report the audio in.  Reports Dolby Digital from XBOX One HDMI in to TV.  Reports PCM from XG1 HDMI in to TV. I can get digital from the XG1 if I connect directly to the receiver via optical but the audio/video is out of sync and unwatchable. Let me know if you need more info.  Thanks for your response. ... View more

@RickGr4 wrote: No that is not true. Of course x1 DVRs have surround audio on HDMI. Even if it were true there are ways to adjust/fix the sync issue. Hi RickGR4.  Why would they tell me that it can't be fixed, they are working on it for the future?  TV says source is PCM.  Additionally, how do you adjust the out of synd audio/video? Thanks. ... View more

Hello Neal, I was told by a Comcast technician today that there is no digital surround output from the HDMI on an XG1 DVR.  Comcast only supports output from the Optical cable.  Is this true?  If so, that's bad news as the video and audio are severely out of sync. Thanks, Alan ... View more