I sincerely hope comcast, xfinity, or whatever new name they choose to call themselves this week, reads this.
Every month my bill averages between $220-230.00. This covers Cable, Internet, and Phone. I want to be clear here. TV is working consistently, and phone I haven't even used. However, those two things make up a very small part of my bill. The item you charge the most for is internet, and it drops 4-6 times a day. I am kuwait currently, away on a military deployment for the US Army, so I can't be there to troubleshoot for the family.
That said, considering my family does nothing to bring it back online, and it just magically comes back on it's own, I think it is only fair to put you, my provider, on notice. Since it works only a fraction of the time, I will begin paying only a fraction of my bill until you, my provider, upgrade your equipment as I know it is aging and breaking constantly. That is your responsibility as a business and service provider. Not mine. I do not work for you and I will not be your tech support 24/7 because your service does not work consistently. I do, however, understand it will need attention from time to time, but this is an everyday occurrence, not occasional. I estimate it works 40% now so I will start paying 40% of my bill in the future. <edited for violating forum guidelines>
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