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Yes you are right. I should have said in the past 24 hours. I turned the last few devices off over 24 hours ago but will have to check tomorrows bar chart to see if that affected anything. It's really unfortunate that we can't see the breakdown of daily usage. Even if it was delayed 24 hours that would go a long way to help track down issues. ... View more

Please update us if you get any answers on this. I'm going to try contacting comcast tomorrow via the number you provided but am not very optimistic giving their support history. It's very frustrating when nothing has changed on my end but my usage has doubled. I have removed all devices from the network except one smart TV (for HULU/Netflix) thats connected to internet, and one laptop that has access but only for windows updates - and I paused those for 30 days yesterday. The comcast usage is still showing 40+ gigs last night which is close to double what I had been using prior to october. I have less than 280 gigs left in my 1.2 TB left this month and will likely go over at current daily rates. I just can't believe comcast doesn't have a better data usage tracker other than a monthly total bar chart. Thats not very useful when users are trying to troubleshoot data usage/leaks 😞 ... View more

Forgot to ask - What netgear router are you using if you dont mind? Mine is a netgear modem/router combo and I'd be interesting in switching to something that includes data/traffic monitoring since it would help troubleshoot issues like this. Thanks for your help 🙂 ... View more

thanks for the suggestions. Im just trying to figure out what the culprit could be since our tech/devices/viewing habits have not changed. I may have to suffer through a tech support call to see if they can provide anymore details (like time of day) on whats changed in the past two months, since my router doesn't have a traffic monitor. Im looking into Glasswire now to see what details on I can gleam using my laptop.   Also  as an FYI - I have access control enabled and dedicated IP addresses for all devices. There are no unrecognized devices or "blocked" devices listed (unauthorized devices, intruders or wifi leeches would show up here). ... View more

We do not have cable - we have internet only and use this to stream HULU and Netflix on our FireTv (not the stick). At this point I only have this laptop Im using to research this issue, the security camera PC and the smart TV connected to the internet. I can try to see if the software you recommended is helpful, but unfortunately my router does not have any type of traffic meter. It only has "logs" and "events" unfortunately. ... View more

I posted this in the pinned "excessive data usage" thread but just noticed its marked as solved/answered. I might be having a similar-but-different issue and thought I'd try making a seperate post to get more visibility. Let me know if there's a better way to get help/advice. Below is my original post:     TL;DR Any advice on what else to do on my end, or who to contact at comcast that can actually help troubleshoot my current excessive data usage for the 2nd month in a row?   Longer story I have 1TB monthly plan which has been extended to 1.2 TB this summer. I have not added any devices to my set up (in fact, Ive removed several as we got an ATT hotspot for my wifes Macs - and yes, she removed our home's wifi from her settings), and we have not changed our viewing habits. We were averaging 650-700 Gigs all the way through September. In October I installed a new PS4 game which included some updates so I attributed that months "overage" to that (even though I regularly install or d/l PS4 games), and my total usage for october was 1229 Gigs (this was my one courtesy month for the 9 gigs over lol).   When I noticed my data was at 600Gigs for the first WEEK of November, I shut down the PS4 and started looking for other leaks, and the numbers keep crawling up 50-60 gigs a day. I have tried turning off my main PC for a week, both our cell phones are on LTE, we have local cameras that use the LAN but don't connect to the internet and actually have access disabled (no changes have been made to any of the camera settings), the dedicated security cam PC has done a few regular windows updates but that's "normal" and it is not used to browse/connect to the internet. We have one smart FireTV that is used for either HULU or Netflix and we haven't changed our viewing habits or added any new channels/apps.   So..I'm really out of ideas on what to try next to track this issue down. The only thing connected to the internet currently is the FireTv, a windows laptop that I turn on a few times a week for browsing/not streaming any video, the security cam PC that is only online to get windows updates - we don't even browse on this one, and the PS4 I turned on today to verify settings - it has been off since November 8th. Any other trouble shooting suggestions? Is it possible it's an issue on comcasts end??   FYI: We are using our own Netgear router with UPNP disabled, Remote Access disabled, ReadyShare disabled, default PW changed, Respond to pings disabled, and with no changes made except for a firmware update that Comcast pushed  like 2 weeks ago - which is after the daily data usage started increasing. I have access control enabled and no unrecognized devices are connected. Also - I don't have any way to monitor traffic by device on this router. I have logs/events but there isn't anything there that doesn't look "normal", at least with my basic networking skills lol. ... View more

TL;DR Any advice on what else to do on my end, or who to contact at comcast that can actually help troubleshoot my current excessive data usage for the 2nd month in a row?   Longer story I have 1TB monthly plan which has been extended to 1.2 TB this summer. I have not added any devices to my set up (in fact, Ive removed several as we got an ATT hotspot for my wifes Macs - and yes, she removed our home's wifi from her settings), and we have not changed our viewing habits. We were averaging 650-700 Gigs all the way through September. In October I installed a new PS4 game which included some updates so I attributed that months "overage" to that (even though I regularly install or d/l PS4 games), and my total usage for october was 1229 Gigs (this was my one courtesy month for the 9 gigs over lol).   When I noticed my data was at 600Gigs for the first WEEK of November, I shut down the PS4 and started looking for other leaks, and the numbers keep crawling up 50-60 gigs a day. I have tried turning off my main PC for a week, both our cell phones are on LTE, we have local cameras that use the LAN but don't connect to the internet and actually have access disabled (no changes have been made to any of the camera settings), the dedicated security cam PC has done a few regular windows updates but that's "normal" and it is not used to browse/connect to the internet. We have one smart FireTV that is used for either HULU or Netflix and we haven't changed our viewing habits or added any new channels/apps.   So..I'm really out of ideas on what to try next to track this issue down. The only thing connected to the internet currently is the FireTv, a windows laptop that I turn on a few times a week for browsing/not streaming any video, the security cam PC that is only online to get windows updates - we don't even browse on this one, and the PS4 I turned on today to verify settings - it has been off since November 8th. Any other trouble shooting suggestions? Is it possible its an issue on comcasts end??   FYI: We are using our own Netgear router with UPNP disabled, Remote Access disabled, ReadyShare disabled, default PW changed, Respond to pings disabled, and with no changes made except for a firmware update that Comcast pushed  like 2 weeks ago - which is after the daily data usage started increasing. ... View more