About kstephens43

I was finally able to delete the emails.  On most computers, there are two Delete buttons.  I learned that one of them would delete emails on the COMCAST web email, but the other would not.  I have confirmed that this is not a problem with my computer or any other software I use.   ... View more

The serious problem is that the software won't allow the user to delete emails.  I have 800+, and the software won't let me delete them.  I select all in the trash, but the software just sits there.  If you multiply that by large numbers of users, it is no wonder the email system is breaking down.   ... View more

The problem is not the users.  They are doing exactly what they should.  The problem is the bad software COMCAST has implemented.  The only email experts who could do some good are those who could modify this bad software.     If this travesty continues, my friend the lawyer tells me he is contemplating a class-action lawsuit against COMCAST.  These email problems have a real cost in lost time and money, that is borne by the customers.   ... View more

The new webmail was rolled out about a month ago.  I have experienced nothing but grief, including all of the following:  slow startup (sometimes as long as a minute), refusal to delete emails (error messages saying my mailbox is full--that isn't so, because I delete emails frequently), random server messages ("Something happened, try again later."), displayed number of messages in Trash is incorrect, etc.   It is clear that the rollout was a miserable failure and is getting worse rather than better.  COMCAST should at least have the decency to roll back to the predecessor version until you get your technical act together.   ... View more

These problems you are experiencing are common to most COMCAST users.  After the new web-based email client was implemented, all you-know-what broke loose:  slow startups (sometimes so long that Windows generates the usual "your software is not responding, kill or wait" message.   Within the past few days, things have worsened.  I have difficulty deleting messages.  I get a message saying that it can't delete emails because my mailbox is full.  I go to trash and try to delete emails, but get an error message about a server problem ("try again later").   The bottom line is this:  COMCAST has failed miserably with their new (allegedly improved) web based email.  I never had any of these problems with the old software. If they can't fix it, they should have the decency to go back to the old version that worked perfectly well.     The famous COMCAST poor customer service strikes again.    When all this started, I foolishly called COMCAST customer support for help.  I got a man in India who had difficulty speaking English, and was almost computer illiterate.  We customers deserve better treatment than all this.   ... View more