About SWC1

Trust me you do NOT want the new email system. It is down at least once per week sometimes for minutes other times for hours, even when it is "working" it takes a full 10 seconds of sitting and watching the spinning dots till it actually comes up after clicking into it. It goes into "fault" on almost a daily basis.  It's Ridiculously slow and full of bugs. If you think the old email format stinks you haven't seen anything yet! ... View more

Email is down YET AGAIN. For the past hour now everytime I click on my email it just gives a failure count and loops back to the xfinity homepage. Absolutley unreal how bad this email system is. And the lack of help here mirrors the terriable customer service you get when calling as well. So so SO done with comcast. ... View more

Latoque please explain to me why you moved my reply to the "hacked" thread. My reply was addressing the same situation as the above . Not to mention we have all been dealing with these email issues from comcast for 4 months now since the "upgrade"...so if you are saying the issues yesterday were because of being "hacked" then why have we been experiencing the same problems for numerous months since the change? Rather than simply moving a reply you do not like, how about actually giving some valid answers as to what the continual problems are with this service? We pay close to $200 per month for our service and we deserve to get some actual help you know! ... View more

@Latoque wrote: Those icons are becoming standard fare with more and more email providers.  They are aimed more at the mobile users.  Similar icons are used by iCloud, Ourlook.com and other providers.  At some point, all Comcast customers will be migrated to the new format.  you cannot revert to the old one.  If you don't like the new one, consider enabling the account in a desktop email client like Thunderbird, Windows Live Mail or some other. Two points I'd like to address about the above...   #1- If so many of us paying customers are having such problems with this new email system comcast has forced down our throats, then there is no reason they "can't" revert back to the previous system which was a very easy to use and FUNCTIONAL system which did not give so many problems, nor was down as much as this new one. It's that they "wont" because they don't care what their customers think.   #2- The whole reason for this new emails system when they forced it on us was (and I quote Comcast here) "To make for an easier and better email experience". Yet your suggestion to those of us having issues is to enable our accounts in a email clint like Thunderbird or Windows live. Hardly seems like an easier or better system when the best option is to switch to a new client don't ya think??   I've seriously gone so far past my patience limit with comcast that I can't wait to get everything comcast related out of my house and be done with this horrible company for good. ... View more

I have a specific question about the new email system. How am I supposed to use it when it is down more than it is up???!!!! Yet again today for at least the past few hours I get nothing but that blank white screen saying "failure". This is just flat out ridiculous . We have had nothing but problems every since they changed this email a couple months ago. I find it absurd that this new email system seems to be down just as much as it is up. What are we paying for?? ... View more

Well Comcast you finally did it, you managed to take probably the one thing I didn't have any problems with ( emails) and give me nothing but problems. <Edited for violating forum guidelines: "Flaming Remarks">. You call this new email system "new & improved" ??? Are you kidding me? Not only does it look & feel like 1990's tech but I'm lucky if I can even get my email to come up 50% of the time. Feels like this new email system is straight out of a Commodore 64!   At least half the time when I click on my email it goes to a white blank page and says fault in the address. Then the other half the time when it actually does come up it is only after sitting there for 15 seconds waiting for the page to load. Oh, then there is the lovely "you have unsaved drafts would you like to delete" message that comes up 75% of the time for no reason what so ever.   I could go on & on but whats the point. <Edited for violating forum guidelines: "Flaming Remarks"> for the 4 yrs we've been customers I know it is pointless to waste my time trying to tell you what the issues are because it won't do anything but fall on deaf ears. After this holiday season we will be looking into other providers for our internet/tv/phone because just when you think <Edited for violating forum guidelines: "Flaming Remarks">  can't possibly get ANY worse guess what, <Edited for violating forum guidelines: "Flaming Remarks"> now with the worst email system I have seen since nearly two decades ago.     ... View more