About CCBrett

CCBrett · ‎11-01-2018

Hello. Please check the auto-forwarding settings in Xfinity Connect. You can find instructions for checking them here: How do I auto-forward an email? Make sure that there is no email forwarding address you do not know, and if you do know it, make sure Save A Copy is turned on. If you did not set up auto-forwarding please change your password ASAP and consider the security of any other sites you use as well.

CCBrett · ‎10-30-2018

To turn on your Private Messaging please click on your Icon, right under the banner and then click on My Settings, Preferences, Private Messages

CCBrett · ‎10-30-2018

@bluebird51 you do not have Private Messages enabled so I can't reply to you. POP3 not working? Hmm, try pop.comcast.net instead. As a last resort use mail.comcast.net Then for the ports, it should look like this I believe: If you are talking about your forum Username, click on your name or icon and you should be taken to your profile. Scroll down to manage username. You can change it there I believe. (Not a forum expert, so if that doesn't work let me know or someone else can chime in here.)

CCBrett · ‎10-29-2018

Primary or secondary shouldn't matter. Just make sure your passwords are correct. You usually have to make sure both the outgoing and incoming passwords are correct in Apple mail products (especially if you are making a change).

CCBrett · ‎10-29-2018

I understand their confusion (and your subsequent frustration) and I apologize for that before I explain. We are not doing away with POP... however, we will be closing down the insecure port 110 that some people use to connect to POP. The instructions I gave you above use the secure port 995 with SSL are correct. This is being done to protect customers from potential data theft in the future. (This is proactive, not reactive) I believe they have misinterpreted the internal materials. POP is not going away, it's just being more secure. I will work with our customer care people to see if we can't clear up any confusion on our parts.

CCBrett · ‎10-29-2018

I answered this in your other duplicate post here https://forums.xfinity.com/t5/Email-Web-Browsing/Can-I-delete-mail-setup-on-Comcast-site-as-I-use-Mac-mail/m-p/3157114/highlight/true#M203140 That being said, @Latoque is 100% correct. You are using IMAP to check your mail and it is acting in the expected fashion. If you change to POP as I listed above you will have the experience you desire. You have the power to decide which method you would like to use.

CCBrett · ‎10-29-2018

@matteo_g and @bryanandleslie I'm sorry for the naming issues you are experiencing. I had my team go in and try and clear some backend cached data to see if that helps you both. Please let me know if that doesn't solve the issues for you.

CCBrett · ‎10-23-2018

Sorry for your frustration. If you click on your name in the upper right of the email, it should take you to MyAccount, which is where you can change your display name across all Comcast/Xfinity products.

CCBrett · ‎10-19-2018

You can select one, multiple or all contacts using the checkboxes, then use the Trash Can icon in the toolbar.

CCBrett · ‎08-29-2018

So... this is only happening on your phone at this time?

CCBrett · ‎08-28-2018

All of your settings seem correct. You can try changing the 465 to 587 as a troubleshooting step if you'd like. The main thing I'd like to point out is that on an Apple device you HAVE to specify the incoming and the outgoing password separately. You only have to do it once during creation, but the second you are done putting it in that one time, you have to change it in multiple places from then on. Humor me. Make sure you set the password not only in the incoming screen but also in the outgoing mail server section click SMTP, then click on the primary server smtp.comcast.net and make sure you change the password in there as well. One way to make sure the passwords are the same is to write out your password in another app like Mail or Notes and then copy it. Then paste it in the incoming mail server section, then drill down and paste it in the outgoing mail server section. Another thing you can do since it's IMAP, is you can delete the account in your Apple Mail and then set it up again as new. You will only need to enter the password once and Apple Mail will pull all the settings from the Comcast servers that you need. Thanks, @ALANMOLOFSKY Hope this helps. @ALANMOLOFSKY wrote: Thanks for any help you can provide. Here's what I have: IMAP settings: Host Name. imap.comcast.net User Name (my email address) Password. (my password - checked and double-checked) Outgoing Mail Server SMTP. smtp.comcast.net Primary server: smtp.comcast.net. ON Use SSL. ON Authentication Password Server Port 465 (on my iphone X)

CCBrett · ‎08-23-2018

Can you please post your IMAP settings or a screenshot of them (make sure there's no personal info) The fact that it works in Webmail, but not clients almost always means a configuration issue.

CCBrett · ‎08-16-2018

Hello everyone, and thank you for bringing this to our attention. We investigated these issues and reached out to Microsoft to discuss this with them. To summarize the findings, Microsoft was flagging their own messages a outbound spam. We see that indication in the headers of the message, and we obey their verdict. If a user has their spam folder disabled, the messages are then discarded. We call this “Spam marked by forwarder”, and it’s something we’ve used for quite some time. It mostly is used with messages coming from Microsoft/Outlook.com and AOL. Microsoft is in the process of correcting this and it should be resolved soon, if it is not already.

CCBrett · ‎08-15-2018

Could you share a screenshot either here or via direct message please?

CCBrett · ‎05-02-2018

Hello, Thank you to those who replied with your browser version, it was critical in assisting our trouble-shooting efforts. We have identified an issue with older browsers before Safari 11 where sending a message saved the message to drafts instead of sending it. If you have the most up to date browser the send issue will not affect you. We realize that not everyone can, or wants to update to the latest browser and we have come up with a fix and are in the process testing so we can safely implement it overnight. Thank you again for your assitance and your understanding. Brett

CCBrett · ‎05-02-2018

Hello, Thank you to those who replied with your browser version, it was critical in assisting our trouble-shooting efforts. We have identified an issue with older browsers before Safari 11 where sending a message saved the message to drafts instead of sending it. If you have the most up to date browser the send issue will not affect you. We realize that not everyone can, or wants to update to the latest browser and we have come up with a fix and are in the process testing so we can safely implement it overnight. Thank you again for your assitance and your understanding. Brett

CCBrett · ‎05-02-2018

Can you please post what browser version you are using?

CCBrett · ‎05-02-2018

Can I ask anyone who is having an issue with their email going to draft to please post their Browser and Browser Version Number, please?

CCBrett · ‎05-01-2018

Do you have an ad blockers or toolbars?

CCBrett · ‎05-01-2018

This usually occurs when IE has Compatiblity Mode turned on. Please turn off Compatibility Mode, and remove Comcast.net or Xfinity.com from the compatibility lists.

CCBrett · ‎05-01-2018

bbyk, Can you DM me witth your UID. I just want to confirm it because from what I can see your mail is going through just fine

CCBrett · ‎05-01-2018

So... in general, just asking about the FROM address isn't typically accurate because they can be spoofed. (But yes, spa @ alerts.comcast.net is a real address.) I did a little digging, and based on what I can see on the backend Yes, that is a legitmate email you are asking about. If you need any further information feel free to DM me. (hover over my name and click "Send Message")

CCBrett · ‎05-01-2018

For those having problems sending but not recieving... Please make sure that your password is up to date in BOTH the receiving server and sending server settings. Apple is often supsceptible to having the passwords not match meaning you have to update both locations, not just one. (I know someone mentioned they could send from different computer, which also points to it not being an account issue) Here is how to get to your outgoing settings on a Mac - Outgoing server settings You can also check to make sure all your IMAP settings are correct for sending here - Where can I find the server settings to manually set up IMAP?

CCBrett · ‎03-30-2018

Please be advised that the correct setting for IMAP connections is imap.comcast.net. While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting. The correct settings for IMAP can be found here How do I manually set up IMAP?

CCBrett · ‎03-30-2018

Please be advised that the correct setting for IMAP connections is imap.comcast.net. While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting. The correct settings for IMAP can be found here How do I manually set up IMAP?

CCBrett · ‎03-30-2018

Please be advised that the correct setting for IMAP connections is imap.comcast.net. While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting. The correct settings for IMAP can be found here How do I manually set up IMAP?

CCBrett · ‎03-30-2018

Please be advised that the correct setting for IMAP connections is imap.comcast.net. While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting. The correct settings for IMAP can be found here How do I manually set up IMAP?

CCBrett · ‎02-20-2018

There are multiple things you can do if you don't want to see or save collected addresses. When composing, after you click TO: you can choose All Contacts, Address Book, or Collected Addresses. That would narrow down what you see without deleting. In Address Book, you can select Collected Addresses and delete any contacts that are in that list (or move them to your Address Book, if you prefer) In Settings, (Click the Gear Icon, then Settings), click on Mail and in the Common section you will be able to check or uncheck whether you would like addresses collected from emails you send or receive. @jessejames00 wrote: When composing an email and you click on to, you will see a list of addresses or contacts. There are collected addresses. How do you delete them? Right clicking does not give you option to delete.

CCBrett · ‎01-31-2018

I'm glad that was the issue! For future filter setup, I always reccomend sending mail to a Catchall folder instead of straight up deleting. That way if the filter misbehaves, there is a recourse. If it works the way you want you could always change it to delete later.

CCBrett · ‎01-30-2018

Can you please check to see if you have any mail filters set up? Click on the Cog, then Settings, then Filter Rules. (Spam Filters & Email Blocking) From there please make sure that your filters are not set to delete your mail automatically. It's incredibly easy to create a rule that is just TOO aggressive. (I know from experience)

CCBrett · ‎01-24-2018

Ok, following along on this thread I think I might be able to explain. Before you were migrated to the new email you had your secondary accounts (or external accounts) set up in Xfinity Connect. When you were migrated, through an abundance of caution in not wanting to lose your mail, archive folders of your external accounts are created and placed in the My Folders section with the name of the account. This stores any email that was there during the migration at the time. During the migration your external accounts are then moved to the bottom under the Add New Accounts and from there you can access them live and in real time (after you reauthenticate with the password for those accounts) seeing any mail that is there and getting any new email that arrives. It IS possible that you will see duplication between the archived folder and the external account. If you are comfortable that all the mail you are looking for is located in the live externall account then you can delete the archive folder of the same name. Hope that makes sense.

CCBrett · ‎01-03-2018

jdavid49. I'm sorry to hear you are having a problem finding oll your folders. I checked on the backened and it looks like all your folders made it across ok. Can you please make sure you have all the folders expanded, both under Inbox, as well as My folders? If this doesn't help, please PM me and let me know what folders (names if you remember them) you are missing so we can look for you. Brett

CCBrett · ‎11-14-2017

MitziTheCat - It sounds like you are in Conversation View. You can easily turn on or off Conversation View by following the instructions on the FAQ located here - https://connect.xfinity.com/appsuite/apps/faq/index.html#turnOffConversationView @MitziTheCat wrote: I agree. Absolutely HATE the new format for email. Not only is it sluggish to get to, now I can't find anything I am looking for because once I reply to something, it says I was the one who sent the email in the first place, not the sender. I have asked comcast about this numerous times but they are not able to give me a satisfactory answer. It has caused me all kinds of grief and I am going to switch to Verizon, not just for this but because our overall service (internet/phone/tv) has really gone down in quality and the price keeps going up! Hoping I can still access all my saved emails. According to Verizon, I should be able to use gmail as the domain and keep the comcast address.

CCBrett · ‎11-10-2017

lorelei999, It sounds like you may have your folders hidden. Please see if the following link helps solve your issue. https://connect.xfinity.com/appsuite/apps/faq/index.html#foldersHideShow

CCBrett · ‎11-09-2017

We are happy to announce a big release of Xfinity Connect 7.8.4-1.0.0-22. NEW Draft Auto-Save – Draft saved notification is no longer a pop-up. The notification is now a time-stamp in the bottom action bar. Drafts as Templates – There is a new “Edit Copy” option in drafts which allows you to edit the draft and send the mail without deleting the original draft. Printing of contacts – Apart from usual phone book printing there is a new print function for printing contact details. Mailing List Reply - Under Settings -> Mail -> Compose, there is new options added “Confirm recipients when replying to a mailing list”. Default Signature – Under Settings -> Mail -> Signature – there is a new badge to show the default signature which will be used for New emails and for Reply/Forward External Accounts – External accounts can now be added so that you can check all your email in one place. Account Settings – Under Settings-> Account. Account details like Incoming Server and Outgoing server will be shown. For your logged in Comcast.net account the values will be non-editable. For external accounts the sections will be editable. IMPROVED Moved the attachment icon in List and Horizontal view to easier see which messages have attachments Sort-By supports sorting by Size, From etc. while in conversation view Themes – We have enhanced the selection of color themes for your email. Access them Under Settings -> Mail -> Basic settings. FIXED Issues with default font styles, which allows user to change Font, Size and Color attributes of new messages were not being saved. Change background color has been removed. Account Name in Settings -> Accounts is editable. Settings -> Mail. The order of settings is changed. The “Display” settings are moved to the top instead of being at the bottom BEHIND THE SCENES Server patches and Optimizations IMAGES New Draft Saved Notification New Attachment Icon Placement Default Font Setting Signature Settings Mailing List Reply Theme Picker

CCBrett · ‎11-09-2017

You can find how to change your color scheme by following How Do I Change My Color Scheme in the FAQ here: https://connect.xfinity.com/appsuite/apps/faq/index.html#changeTheme But you should be able to just refresh your screen, close/reopen your browser or sign out and back in to see the folder names without changing the color scheme

CCBrett · ‎09-11-2017

Our CSA team works dillegently and do review those reports and get offending sites taken down or blocked.

CCBrett · ‎08-11-2017

I'm sorry for any confusion. You can turn off Conversation View to stop this behavior from happening. Instructions can be found here. How do I turn off conversation view? Our engineers are looking into changing how conversation view works in the future. @tnhldesrosiers wrote: Good afternoon, The trouble we have experienced since this new roleout is that the inbox changes when you reply to or forward an e-mail. For instance, if I recieve and email from "Jenny@aol.com" and respond to it, the sender changes from "Jenny@aol.com" to my e-mail address. So it looks as though I sent the e-mail to myself. This is frustrating, for obvious reasons. However, what really makes this difficult is that you loose the original senders e-mail address, and you can no longer respond to them. I spent hours trying to explain this to the help desk via the phone, and they cannot seem to understand the problem. Thanks for any advise you can offer.

CCBrett · ‎02-01-2017

Kelmdesigner, I'm genuinely sorry to hear about your experience with the mail, and with our Customer Service. I think I can help with at least one part. It sounds like you are in Conversation view. By design Conversation view presents you with the last sender in the conversation. If this was you, then your name is shown. We are reviewing options to modify that behavior in the future, but for now, disabling "Conversations' in the Sort By menu should allow you to see the incoming sender. You can disable/enable Conversations for each folder as you choose. I hope this helps you.

CCBrett · ‎01-12-2017

Announcing the release of XFINITY Connect 7.8.2-3.2.0-6. IMPROVED Implemented a new font to make it easier to read on all displays Spellchecker enhancements Updated links in the FAQ FIXED Results when searching in ALL FOLDERS now displays the correct location of the found email BEHIND THE SCENES Server patches and Optimizations (as always)

CCBrett · ‎01-04-2017

The red lines under the mispelled words are produced by the browser. The spell check button is provided by the email. Please check the documentation for your particular browser on how to make sure the spell checking service is enabled. @akwawmn wrote: As of very recently, I no longer have red lines under misspelled words in emails that I'm writing. Is this something that I can change a setting for and get back? If not, is Xfinity ever going to bring it back? I sure hope so, it's pretty inconvenient this way. I'm not used to having to click on spellcheck before sending. Who knows how many of my business emails have gone out with spelling errors. So embarrassing! I know how to spell but typos are inevitable in a busy business day.

CCBrett · ‎12-09-2016

Announcing the release of XFINITY Connect 7.8.2-3.1.0-5 today. NEW You can now make changes to your display name by clicking on it IMPROVED You can now use the search box to search in ALL FOLDERS FIXED Fixed an issue with the Collected Addresses BEHIND THE SCENES Server patches and Optimizations (as always) IMAGES Change your name Search All folders Search All folders

CCBrett · ‎11-25-2016

Jill-SM, I replied to your other post in the forums, but I will reply here also. There are two ways to do this in the new format: Click on the little gear icon and choose settings. Click Account on the left, then next to Email, click Edit You will see a field "Your Name" that you can edit to change your Display Name. Click Save OR Click Compose At the end of your from name click the little down arrow Choose Edit names You can check the box and change the name to whatever you want it to be. Or uncheck it to have it match your Display Name. Click Save ***If you only want your email address displayed, click the down arrow and choose Hide name.

CCBrett · ‎11-18-2016

We are very happy to announce XFINITY Connect 7.8.2-3.0.0-11 was released today. NEW We have released the new Spell Check tool. Look for the icon in your Compose toolbar. Added a Pro-Tip in the tour to help you find it. Updated our FAQ with information about how Spell Check works. IMPROVED We changed the FavIcon to reflect our new style. BEHIND THE SCENES Server patches and Optimizations (as always) IMAGES The New Spell Check icon Spell Check position Spell Check button pressed Spell Check options

CCBrett · ‎11-04-2016

We know that you anxiously await hearing about our releases, so hearing that XFINITY Connect 7.8.2-2.2.0-3 was released should be a relief. IMPROVED We made a bunch of improvements to how you work with folders. New Hide/Show Folders Experience New Create Folder icon FIXED Fixed a folder icons not showing up next to some folders Fixed an issue with saving signatures BEHIND THE SCENES Server patches and Optimizations (as always) IMAGES New - Hide Folders Experience New - Show Folders Experience New - Add new folder Button

CCBrett · ‎10-21-2016

We wanted to announce that Xfinity Connect 7.8.2-2.1.0-2 was released, but we had to wait until it was. It was! IMPROVED We made it easier to see the text in replies and forwards. No more grey text! We have made sure to show you ALL of your folders the first time you log in. We changed some of the more “technical” error messages to be a little more user friendly. FIXED Fixed a few bugs in attachments and quick reply Fixed a bug with addresses Fixed a bug for groups with a long name Fixed some of the Spanish language text BEHIND THE SCENES Server patches and Optimizations (as always) IMAGES Folders used to be expanded to one level Folders are now expanded to all levels

CCBrett · ‎10-10-2016

GA5150 If following Latoque's excellent reccommendations don't rectify the problem, please reach out to me and I will get our team to look at what may be going on. Thank you for reaching out. Brett

CCBrett · ‎10-07-2016

We are happy to announce that Xfinity Connect 7.8.2-2.0.0.7 was released today. NEW The much anticipated return of an Address Picker when composing a new email. Just click on To, CC or BCC! IMPROVED Cleaned up the Address Book toolbar FIXED Fixed a bug that was stopping the item count to not appear when hovering over a folder Fixed a bug with the tooltips in the Address Book Fixed a bug when forwarding more than one email at a time Fixed a bug with folders named “archive” not showing up for some customers BEHIND THE SCENES Server patches and Optimizations Images Address Book Picker - Click To, CC, or BCC Address Book Menu Bar Hover over folders to see how many messages are inside. Also, notice Archive under the My Folders

CCBrett · ‎10-07-2016

We would like to keep everyone informed on what’s new, whenever we make changes to XFINITY Connect Webmail. Going forward, we will use this forum post to provide you with the most up to date information for each version of the webmail. To check what version of the webmail you are using please follow the directions below. Click on the Gear Icon in the upper right Click on About Click the gear icon, Click About

CCBrett · ‎09-19-2016

@stevetefft wrote: Can't find it anywhere. Sort by can be found here Sort by... Sort by options...