About ComcastBrett

Hello.    Please check the auto-forwarding settings in Xfinity Connect. You can find instructions for checking them here: How do I auto-forward an email?  Make sure that there is no email forwarding address you do not know, and if you do know it, make sure Save A Copy is turned on. If you did not set up auto-forwarding please change your password ASAP and consider the security of any other sites you use as well.   ... View more

Please check your account settings for a filter rerouting your Amazon emails.  This is a common tactic for spammers and fraudsters who have hacked your account and are trying to make Amazon purchases and they don't want you to see the transactions.    Please check and disable any filters using the information in the link below, and if there is a filter you didn't set up, please make sure to change your email password, Amazon password, and any other site where you used the same password.    Set Email Filters or Spam Filters   If you have any other concerns with the security of your account, please reach out to Customer Security Assurance using the information BruceW posted above.     ... View more

Information about email limits can be found here:   Sending Limits and Blocked File Extensions of Your Comcast Email ... View more

So... this is only happening on your phone at this time?   ... View more

For information on how to report email abuse (such as phishing) please visit:   https://internetsecurity.xfinity.com/help/report-abuse/   To summarize the instructions on that page, you do need to include both the headers AND the content.      ... View more

Please make sure that your outgoing password is correct. In cases where receiving email works and sending does not, if your settings are correct (IMAP with either 587 SSL or 465 SSL) it is almost always that the incoming password is correct and the outgoing password is incorrect. Apple products are especially finicky about this. I usually copy and paste the password into both places to make sure it's the same.    ... View more

  All of your settings seem correct. You can try changing the 465 to 587 as a troubleshooting step if you'd like. The main thing I'd like to point out is that on an Apple device you HAVE to specify the incoming and the outgoing password separately. You only have to do it once during creation, but the second you are done putting it in that one time, you have to change it in multiple places from then on.  Humor me.  Make sure you set the password not only in the incoming screen but also in the outgoing mail server section click SMTP, then click on the primary server smtp.comcast.net and make sure you change the password in there as well.    One way to make sure the passwords are the same is to write out your password in another app like Mail or Notes and then copy it. Then paste it in the incoming mail server section, then drill down and paste it in the outgoing mail server section.   Another thing you can do since it's IMAP, is you can delete the account in your Apple Mail and then set it up again as new. You will only need to enter the password once and Apple Mail will pull all the settings from the Comcast servers that you need.    Thanks, @ALANMOLOFSKY Hope this helps.   @ALANMOLOFSKY wrote: Thanks for any help you can provide. Here's what I have: IMAP settings: Host Name. imap.comcast.net User Name  (my email address) Password. (my password - checked and double-checked)   Outgoing Mail Server SMTP.   smtp.comcast.net Primary server:   smtp.comcast.net.  ON Use SSL.   ON Authentication    Password Server Port 465  (on my iphone X)   ... View more

Can you explain what you mean by "Comcast shortcut"? ... View more

Your best bet is to set up an email filter. Instructions on creating an email filter can be found here: Set Email Filters or Spam Filters - Xfinity Connect Help - New Experience ... View more

Clicking the group name should bring up a list of users specific to that group.   In the picture below I have a group called "Users" with 2 members. Clicking on the group on the left shows their names in the pane to the right.  Is this not what happens when you click ?   Can you let me know what is different for you? ... View more

Can you please post your IMAP settings or a screenshot of them (make sure there's no personal info) The fact that it works in Webmail, but not clients almost always means a configuration issue.  ... View more

We definitely consider feedback, though I know people don't think we do. I'll definitely make sure this is part of the conversation.  ... View more

You can easily mark messages Read or Unread by clicking the envelope icon on the message line to the right of the checkbox. You can also mark a message as Read or Unread inside the message itself using the envelope icon at the top of the email. You can mark multiple messages as read by selecting them with the checkboxes and using Mark as Read/Mark as Unread in the hamburger menu.   You can view instructions for this in the FAQ here: How do I mark messages as read or unread?   UPDATE: It's been brought to my attention that in Vertical view the envelope icon is not visible on a Read message. Just wanted to point that out.    ... View more

Hitting Enter inserts a Paragraph Mark which is interpreted as a large space between lines.  If you want to force a smaller space between lines without using the word wrap feature as discussed in this thread then you can use Shift+Enter to insert a Line Break instead of a Paragraph Mark.   ... View more

How are you checking your email? Webmail or a program? Did you recently make any configuration or password changes? ... View more

Well, remember you can have up to 7 email addresses and you can always set up forwarding from the main account to those.    Also, you can switch from IMAP back to POP, if you are careful about making a back up first, just make sure you use the secure settings (the ones in the links provided above) ... View more

Oh, I see what you are saying. Yes, most modern mail clients autoconfigure to the IMAP settings if they are available on the server, which ours are, to make setup "easier" for most users. Unfortunately in your particular situation it has the opposite effect.    I hope what we have discussed so far though helps. ... View more

Outgoing settings are universal. Incoming settings are POP or IMAP   There is no trick really. Comcast has never not supported POP.     @thescotts1964 wrote: Note the outgoing settings are shown in the referenced document only for an imap account. Are they the same outgoing settings for a POP account? The fact that one has to “trick” Comcast to get the POP option is nuts. I have litterly spent days trying to resolve this issue and placed dozens of calls to Comcast tech support without result. At this point we all have separate imap accounts and try to keep others in the loop by forwarding documents. It’s a lot less useful to us than the POP account with common access we used before. By the way, contrary to what is stated elsewhere in this forum, all the Mail was always maintained on the Comcast website when we were all POP.. it was only when some us had IMAP accounts accidentally installed by default on new devices that our troubles started.   ... View more

Can you provide the errror you are getting when you attempt to send using those settings? ... View more

@45521138G   I'm sorry to hear you are having issues with the new email format.    I'd like to help solve the issues it appears you are having while accessing your saved mails and viewing some of your mails as well.    I've had my team do some initial investigations, but could you help us by telling us how exactly you are accessing your email?   Are you accessing the Xfinity Connect website via a computer or via a mobile device? If so what browser/device are you using? Are you using the Xfinity Connect App for a phone and if so, which device?   Any information you can provide would be helpful in trying to resolve this for you.     @45521138G wrote: Tom Karinshak/Exectutive Vice President, Customer Service at Comcast,   The recent format change to my email was not autorized by me and is unacceptable.  I did not agree to the change.  My saved folders are now empty.  If I have attachments from my bank, the only thing I can open is their logo, the message cannnot be accessed. And, what is up with just the icons to either forward a message or anything else?  I can READ.  I speak English.   I have been on the phone the last 2 days since the change trying to get my email to work the way it use to.  That's 4 hours out of my time on the phone. and still the problem is not solved.  Several times I have been deconnected after being on hold anywhere from 10 minutes to 1 hour.  Do you know how frustrating that is?  Especially when Comcast called me!   I want the former format (before Sunday (8/12/18) back.  the "new" format is NOT easier.  It doesn't let me do things faster when I don't even get the messages!!   ... View more

Hello everyone, and thank you for bringing this to our attention.   We investigated these issues and reached out to Microsoft to discuss this with them.    To summarize the findings, Microsoft was flagging their own messages a outbound spam.  We see that indication in the headers of the message, and we obey their verdict.  If a user has their spam folder disabled, the messages are then discarded.  We call this “Spam marked by forwarder”, and it’s something we’ve used for quite some time.  It mostly is used with messages coming from Microsoft/Outlook.com and AOL.  Microsoft is in the process of correcting this and it should be resolved soon, if it is not already. ... View more

imap.comcast.net   You can find the connection settings for Comcast email here ... View more

Please make sure that your folders are expanded, including the inbox. There is a little triangle to the left of the folders and if you click on them it will expand to show what is underneath.   ... View more

I'm sorry to hear you are having difficulties with the email. I had the team take a look and can't see anything specifically wrong with your account that would explain your connection issues.    Could you try a different browser and see if you still have connection issues, and/or clear the cache/cookies on your current browser? Do you get an error? Could you send a creenshot of that error if you get one?   For the sorting, how are you viewing your email (Horizontal, Vertical, List? Sorting by Unread? Conversation view?) Any information you could provide would be helpful. Thank you         @disappointedwc wrote: Your new horribly designed email system doesn't work.  The recurring issues that never get resolved: 1.  When you read an email and then go back to the main email page, comcast scrambles all your emails, so that the most recent is several pages down now and you can't find it, or the server just spins when I try to delete them.    2. Email is only accessible at random times (for 15 minutes every 3-4 days) from my office computer.  IT swears nothing has chnaged, but when you rolled out the new format, I get the TLS handshake....endless non-connection.  When I try to access other parts of your website, they work.  Why not email?  Aren't you an ISP???!!     3. Does anybody at Comcast actually use their own service?  How?   4.  Nobody will respond to this because you're Comcast.  However, canceling is a thought now, even though all ISP's operate at a very low level.  You guys have managed to lower the bar in America for internet services - congratulations!  I should move to Kenya to get better internet service.   ... View more

I'm sorry to hear you are/were having issues. I had someone check on this for you, and had them clean up some things on our end. Can you let me know if you are still having issues?   Thank you ... View more

@brylaw It looks like something was stuck in your configuration. We've flushed all your tables and you should be good to go as far as the groups are concerned. For the TO address problem, if you are still having an issue can you send me a PM with the address in question so we can take a look?   @JohnH1 You are on the new email platform so your issue would not be the same. You should not be seeing the same thing as brylaw posted. Can you elaborate here, or PM if you like so I can investigate your specific issue further?   @Latoque  Thank you for bringing this to my attention.   Brett ... View more

Hello, I'm sorry for your frustration, and believe me I hear you. This has been a hard problem for us to nail down as it is very transient. It doesn't happen to anyone in any consistent pattern. However, that being said we believe we have a solution to this issue and we are currently testing it and working it in to our next release. Believe it or not we really do test things and we want to make sure that fixing this doesn't break something else when composing email.  With testing and everything involved we hope to have the fix released in the next couple of weeks.    Thank you in advance for your patience and your understanding. We DO hear you, and we are working on it.   Brett ... View more

It sounds like you may be having issues with outbound spam filters. For assistance with this issue, please reach out to Customer Security Assurance.   The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as   bots ), online fraud and other security issues. Business Hours:   6:00am - 2:00am EST, 7 days a week Contact:   1-888-565-4329 ... View more

Hello all, Thank you for bringing this to our attention. We found an issue of one of the server redirects affecting a small subset of our customers, and unfortunately it seems you were part of that set. Our apologies for that. We have corrected the issue and put in some alerts for the future so it shouldn't happen again.    This should now be resolved for you. If you are still having issues, please log out, clear cache and cookies, and try to log in again.       ... View more

Hello,    Thank you to those who replied with your browser version, it was critical in assisting our trouble-shooting efforts.  We have identified an issue with older browsers before Safari 11 where sending a message   saved the message to drafts instead of sending it. If you have the most up to date browser the send issue will not affect you.  We realize that not everyone can, or wants to update to the latest browser and we have come up with a   fix   and are in the process testing so we can safely implement it   overnight.  Thank you again for your assitance and your   understanding.    Brett ... View more

Do you have an ad blockers or toolbars?  ... View more