About CCBrett

CCBrett · ‎11-01-2018

Hello. Please check the auto-forwarding settings in Xfinity Connect. You can find instructions for checking them here: How do I auto-forward an email? Make sure that there is no email forwarding address you do not know, and if you do know it, make sure Save A Copy is turned on. If you did not set up auto-forwarding please change your password ASAP and consider the security of any other sites you use as well.

CCBrett · ‎10-30-2018

To turn on your Private Messaging please click on your Icon, right under the banner and then click on My Settings, Preferences, Private Messages

CCBrett · ‎10-30-2018

@bluebird51 you do not have Private Messages enabled so I can't reply to you. POP3 not working? Hmm, try pop.comcast.net instead. As a last resort use mail.comcast.net Then for the ports, it should look like this I believe: If you are talking about your forum Username, click on your name or icon and you should be taken to your profile. Scroll down to manage username. You can change it there I believe. (Not a forum expert, so if that doesn't work let me know or someone else can chime in here.)

CCBrett · ‎10-29-2018

Primary or secondary shouldn't matter. Just make sure your passwords are correct. You usually have to make sure both the outgoing and incoming passwords are correct in Apple mail products (especially if you are making a change).

CCBrett · ‎10-29-2018

I understand their confusion (and your subsequent frustration) and I apologize for that before I explain. We are not doing away with POP... however, we will be closing down the insecure port 110 that some people use to connect to POP. The instructions I gave you above use the secure port 995 with SSL are correct. This is being done to protect customers from potential data theft in the future. (This is proactive, not reactive) I believe they have misinterpreted the internal materials. POP is not going away, it's just being more secure. I will work with our customer care people to see if we can't clear up any confusion on our parts.

CCBrett · ‎10-29-2018

I answered this in your other duplicate post here https://forums.xfinity.com/t5/Email-Web-Browsing/Can-I-delete-mail-setup-on-Comcast-site-as-I-use-Mac-mail/m-p/3157114/highlight/true#M203140 That being said, @Latoque is 100% correct. You are using IMAP to check your mail and it is acting in the expected fashion. If you change to POP as I listed above you will have the experience you desire. You have the power to decide which method you would like to use.

CCBrett · ‎10-29-2018

You are welcome to use POP mail if that is your preference. The settings for POP3 connections are Incoming Mail Server - Name: pop3.comcast.net Incoming Mail Server - Port Number: 995 (POP3 With SSL) Outgoing Mail Server - Name: smtp.comcast.net Outgoing Mail Server - Port Number: 465 (with SSL) If you do not want a copy stored on the Comcast servers, go into your webmail, click the Gear Icon, click Settings, then Advanced Settings. In the POP Settings for other apps, select Delete. That should give you set you up the way you prefer.

CCBrett · ‎10-29-2018

@matteo_g and @bryanandleslie I'm sorry for the naming issues you are experiencing. I had my team go in and try and clear some backend cached data to see if that helps you both. Please let me know if that doesn't solve the issues for you.

CCBrett · ‎10-29-2018

Please check your account settings for a filter rerouting your Amazon emails. This is a common tactic for spammers and fraudsters who have hacked your account and are trying to make Amazon purchases and they don't want you to see the transactions. Please check and disable any filters using the information in the link below, and if there is a filter you didn't set up, please make sure to change your email password, Amazon password, and any other site where you used the same password. Set Email Filters or Spam Filters If you have any other concerns with the security of your account, please reach out to Customer Security Assurance using the information BruceW posted above.

CCBrett · ‎10-23-2018

Sorry for your frustration. If you click on your name in the upper right of the email, it should take you to MyAccount, which is where you can change your display name across all Comcast/Xfinity products.

CCBrett · ‎10-19-2018

You can select one, multiple or all contacts using the checkboxes, then use the Trash Can icon in the toolbar.

CCBrett · ‎09-10-2018

Information about email limits can be found here: Sending Limits and Blocked File Extensions of Your Comcast Email

CCBrett · ‎08-30-2018

Great, so glad to hear it.

CCBrett · ‎08-29-2018

So... this is only happening on your phone at this time?

CCBrett · ‎08-29-2018

I'm told they attempted to reach out to you, but you were unavailable. They left you a message with contact instructions and there should be notations on your account for whatever specialist you speak with.

CCBrett · ‎08-29-2018

For information on how to report email abuse (such as phishing) please visit: https://internetsecurity.xfinity.com/help/report-abuse/ To summarize the instructions on that page, you do need to include both the headers AND the content.

CCBrett · ‎08-29-2018

Let me engage with them and see what we can do for you.

CCBrett · ‎08-29-2018

Please reach out to our Customer Security Assurance department as they will be able to help you most effectively with your issue. Customer Security Assurance The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots ), online fraud and other security issues. Business Hours: 6:00am - 2:00am EST, 7 days a week Contact: 1-888-565-4329

CCBrett · ‎08-29-2018

Please make sure that your outgoing password is correct. In cases where receiving email works and sending does not, if your settings are correct (IMAP with either 587 SSL or 465 SSL) it is almost always that the incoming password is correct and the outgoing password is incorrect. Apple products are especially finicky about this. I usually copy and paste the password into both places to make sure it's the same.

CCBrett · ‎08-28-2018

All of your settings seem correct. You can try changing the 465 to 587 as a troubleshooting step if you'd like. The main thing I'd like to point out is that on an Apple device you HAVE to specify the incoming and the outgoing password separately. You only have to do it once during creation, but the second you are done putting it in that one time, you have to change it in multiple places from then on. Humor me. Make sure you set the password not only in the incoming screen but also in the outgoing mail server section click SMTP, then click on the primary server smtp.comcast.net and make sure you change the password in there as well. One way to make sure the passwords are the same is to write out your password in another app like Mail or Notes and then copy it. Then paste it in the incoming mail server section, then drill down and paste it in the outgoing mail server section. Another thing you can do since it's IMAP, is you can delete the account in your Apple Mail and then set it up again as new. You will only need to enter the password once and Apple Mail will pull all the settings from the Comcast servers that you need. Thanks, @ALANMOLOFSKY Hope this helps. @ALANMOLOFSKY wrote: Thanks for any help you can provide. Here's what I have: IMAP settings: Host Name. imap.comcast.net User Name (my email address) Password. (my password - checked and double-checked) Outgoing Mail Server SMTP. smtp.comcast.net Primary server: smtp.comcast.net. ON Use SSL. ON Authentication Password Server Port 465 (on my iphone X)

CCBrett · ‎08-24-2018

Can you explain what you mean by "Comcast shortcut"?

CCBrett · ‎08-24-2018

Your best bet is to set up an email filter. Instructions on creating an email filter can be found here: Set Email Filters or Spam Filters - Xfinity Connect Help - New Experience

CCBrett · ‎08-24-2018

Clicking the group name should bring up a list of users specific to that group. In the picture below I have a group called "Users" with 2 members. Clicking on the group on the left shows their names in the pane to the right. Is this not what happens when you click ? Can you let me know what is different for you?

CCBrett · ‎08-23-2018

It looks like you have your account set to forward all your email to another email account and not save a copy of your mail into your Comcast account. If you meant to have your mail forwarded, then you need to check the box for "Save a copy of forwarded emails" if you want to see them in your Comcast.net account. If you did NOT mean to have your emails forwarded, then I highly recommend that you change your password immediately and quite possibly check for any unauthorized purchases. (It's a common tactic for fraudsters to change your email to forwarding so you don't see confirmations) You can change the fowarding setting by visiting the FAQ here: How do I auto-forward an email? You can change your password by following the instructions here: Change or Reset Your Xfinity Password

CCBrett · ‎08-23-2018

Can you please post your IMAP settings or a screenshot of them (make sure there's no personal info) The fact that it works in Webmail, but not clients almost always means a configuration issue.

CCBrett · ‎08-23-2018

We definitely consider feedback, though I know people don't think we do. I'll definitely make sure this is part of the conversation.

CCBrett · ‎08-22-2018

You can easily mark messages Read or Unread by clicking the envelope icon on the message line to the right of the checkbox. You can also mark a message as Read or Unread inside the message itself using the envelope icon at the top of the email. You can mark multiple messages as read by selecting them with the checkboxes and using Mark as Read/Mark as Unread in the hamburger menu. You can view instructions for this in the FAQ here: How do I mark messages as read or unread? UPDATE: It's been brought to my attention that in Vertical view the envelope icon is not visible on a Read message. Just wanted to point that out.

CCBrett · ‎08-22-2018

Hitting Enter inserts a Paragraph Mark which is interpreted as a large space between lines. If you want to force a smaller space between lines without using the word wrap feature as discussed in this thread then you can use Shift+Enter to insert a Line Break instead of a Paragraph Mark.

CCBrett · ‎08-22-2018

You can check to see if the email can be recovered from being deleted by following these directions: How do I recover a deleted email?

CCBrett · ‎08-21-2018

How are you checking your email? Webmail or a program? Did you recently make any configuration or password changes?

CCBrett · ‎08-20-2018

Well, remember you can have up to 7 email addresses and you can always set up forwarding from the main account to those. Also, you can switch from IMAP back to POP, if you are careful about making a back up first, just make sure you use the secure settings (the ones in the links provided above)

CCBrett · ‎08-20-2018

Oh, I see what you are saying. Yes, most modern mail clients autoconfigure to the IMAP settings if they are available on the server, which ours are, to make setup "easier" for most users. Unfortunately in your particular situation it has the opposite effect. I hope what we have discussed so far though helps.

CCBrett · ‎08-20-2018

Outgoing settings are universal. Incoming settings are POP or IMAP There is no trick really. Comcast has never not supported POP. @thescotts1964 wrote: Note the outgoing settings are shown in the referenced document only for an imap account. Are they the same outgoing settings for a POP account? The fact that one has to “trick” Comcast to get the POP option is nuts. I have litterly spent days trying to resolve this issue and placed dozens of calls to Comcast tech support without result. At this point we all have separate imap accounts and try to keep others in the loop by forwarding documents. It’s a lot less useful to us than the POP account with common access we used before. By the way, contrary to what is stated elsewhere in this forum, all the Mail was always maintained on the Comcast website when we were all POP.. it was only when some us had IMAP accounts accidentally installed by default on new devices that our troubles started.

CCBrett · ‎08-20-2018

Can you provide the errror you are getting when you attempt to send using those settings?

CCBrett · ‎08-16-2018

@45521138G I'm sorry to hear you are having issues with the new email format. I'd like to help solve the issues it appears you are having while accessing your saved mails and viewing some of your mails as well. I've had my team do some initial investigations, but could you help us by telling us how exactly you are accessing your email? Are you accessing the Xfinity Connect website via a computer or via a mobile device? If so what browser/device are you using? Are you using the Xfinity Connect App for a phone and if so, which device? Any information you can provide would be helpful in trying to resolve this for you. @45521138G wrote: Tom Karinshak/Exectutive Vice President, Customer Service at Comcast, The recent format change to my email was not autorized by me and is unacceptable. I did not agree to the change. My saved folders are now empty. If I have attachments from my bank, the only thing I can open is their logo, the message cannnot be accessed. And, what is up with just the icons to either forward a message or anything else? I can READ. I speak English. I have been on the phone the last 2 days since the change trying to get my email to work the way it use to. That's 4 hours out of my time on the phone. and still the problem is not solved. Several times I have been deconnected after being on hold anywhere from 10 minutes to 1 hour. Do you know how frustrating that is? Especially when Comcast called me! I want the former format (before Sunday (8/12/18) back. the "new" format is NOT easier. It doesn't let me do things faster when I don't even get the messages!!

CCBrett · ‎08-16-2018

Hello everyone, and thank you for bringing this to our attention. We investigated these issues and reached out to Microsoft to discuss this with them. To summarize the findings, Microsoft was flagging their own messages a outbound spam. We see that indication in the headers of the message, and we obey their verdict. If a user has their spam folder disabled, the messages are then discarded. We call this “Spam marked by forwarder”, and it’s something we’ve used for quite some time. It mostly is used with messages coming from Microsoft/Outlook.com and AOL. Microsoft is in the process of correcting this and it should be resolved soon, if it is not already.

CCBrett · ‎08-15-2018

Could you share a screenshot either here or via direct message please?

CCBrett · ‎08-03-2018

imap.comcast.net You can find the connection settings for Comcast email here

CCBrett · ‎08-02-2018

Please make sure that your folders are expanded, including the inbox. There is a little triangle to the left of the folders and if you click on them it will expand to show what is underneath.

CCBrett · ‎07-30-2018

I'm sorry to hear you are/were having issues. I had someone check on this for you, and had them clean up some things on our end. Can you let me know if you are still having issues? Thank you

CCBrett · ‎07-25-2018

@brylaw It looks like something was stuck in your configuration. We've flushed all your tables and you should be good to go as far as the groups are concerned. For the TO address problem, if you are still having an issue can you send me a PM with the address in question so we can take a look? @JohnH1 You are on the new email platform so your issue would not be the same. You should not be seeing the same thing as brylaw posted. Can you elaborate here, or PM if you like so I can investigate your specific issue further? @Latoque Thank you for bringing this to my attention. Brett

CCBrett · ‎07-18-2018

Hello, I'm sorry for your frustration, and believe me I hear you. This has been a hard problem for us to nail down as it is very transient. It doesn't happen to anyone in any consistent pattern. However, that being said we believe we have a solution to this issue and we are currently testing it and working it in to our next release. Believe it or not we really do test things and we want to make sure that fixing this doesn't break something else when composing email. With testing and everything involved we hope to have the fix released in the next couple of weeks. Thank you in advance for your patience and your understanding. We DO hear you, and we are working on it. Brett

CCBrett · ‎05-02-2018

Hello, Thank you to those who replied with your browser version, it was critical in assisting our trouble-shooting efforts. We have identified an issue with older browsers before Safari 11 where sending a message saved the message to drafts instead of sending it. If you have the most up to date browser the send issue will not affect you. We realize that not everyone can, or wants to update to the latest browser and we have come up with a fix and are in the process testing so we can safely implement it overnight. Thank you again for your assitance and your understanding. Brett

CCBrett · ‎05-02-2018

Hello, Thank you to those who replied with your browser version, it was critical in assisting our trouble-shooting efforts. We have identified an issue with older browsers before Safari 11 where sending a message saved the message to drafts instead of sending it. If you have the most up to date browser the send issue will not affect you. We realize that not everyone can, or wants to update to the latest browser and we have come up with a fix and are in the process testing so we can safely implement it overnight. Thank you again for your assitance and your understanding. Brett

CCBrett · ‎05-02-2018

Can you please post what browser version you are using?

CCBrett · ‎05-02-2018

Can I ask anyone who is having an issue with their email going to draft to please post their Browser and Browser Version Number, please?

CCBrett · ‎05-01-2018

Do you have an ad blockers or toolbars?

CCBrett · ‎05-01-2018

This usually occurs when IE has Compatiblity Mode turned on. Please turn off Compatibility Mode, and remove Comcast.net or Xfinity.com from the compatibility lists.

CCBrett · ‎05-01-2018

bbyk, Can you DM me witth your UID. I just want to confirm it because from what I can see your mail is going through just fine

CCBrett · ‎05-01-2018

So... in general, just asking about the FROM address isn't typically accurate because they can be spoofed. (But yes, spa @ alerts.comcast.net is a real address.) I did a little digging, and based on what I can see on the backend Yes, that is a legitmate email you are asking about. If you need any further information feel free to DM me. (hover over my name and click "Send Message")