@45521138G   I'm sorry to hear you are having issues with the new email format.    I'd like to help solve the issues it appears you are having while accessing your saved mails and viewing some of your mails as well.    I've had my team do some initial investigations, but could you help us by telling us how exactly you are accessing your email?   Are you accessing the Xfinity Connect website via a computer or via a mobile device? If so what browser/device are you using? Are you using the Xfinity Connect App for a phone and if so, which device?   Any information you can provide would be helpful in trying to resolve this for you.     @45521138G wrote: Tom Karinshak/Exectutive Vice President, Customer Service at Comcast,   The recent format change to my email was not autorized by me and is unacceptable.  I did not agree to the change.  My saved folders are now empty.  If I have attachments from my bank, the only thing I can open is their logo, the message cannnot be accessed. And, what is up with just the icons to either forward a message or anything else?  I can READ.  I speak English.   I have been on the phone the last 2 days since the change trying to get my email to work the way it use to.  That's 4 hours out of my time on the phone. and still the problem is not solved.  Several times I have been deconnected after being on hold anywhere from 10 minutes to 1 hour.  Do you know how frustrating that is?  Especially when Comcast called me!   I want the former format (before Sunday (8/12/18) back.  the "new" format is NOT easier.  It doesn't let me do things faster when I don't even get the messages!!   ... View more

Hello everyone, and thank you for bringing this to our attention.   We investigated these issues and reached out to Microsoft to discuss this with them.    To summarize the findings, Microsoft was flagging their own messages a outbound spam.  We see that indication in the headers of the message, and we obey their verdict.  If a user has their spam folder disabled, the messages are then discarded.  We call this “Spam marked by forwarder”, and it’s something we’ve used for quite some time.  It mostly is used with messages coming from Microsoft/Outlook.com and AOL.  Microsoft is in the process of correcting this and it should be resolved soon, if it is not already. ... View more

imap.comcast.net   You can find the connection settings for Comcast email here ... View more

Please make sure that your folders are expanded, including the inbox. There is a little triangle to the left of the folders and if you click on them it will expand to show what is underneath.   ... View more

I'm sorry to hear you are having difficulties with the email. I had the team take a look and can't see anything specifically wrong with your account that would explain your connection issues.    Could you try a different browser and see if you still have connection issues, and/or clear the cache/cookies on your current browser? Do you get an error? Could you send a creenshot of that error if you get one?   For the sorting, how are you viewing your email (Horizontal, Vertical, List? Sorting by Unread? Conversation view?) Any information you could provide would be helpful. Thank you         @disappointedwc wrote: Your new horribly designed email system doesn't work.  The recurring issues that never get resolved: 1.  When you read an email and then go back to the main email page, comcast scrambles all your emails, so that the most recent is several pages down now and you can't find it, or the server just spins when I try to delete them.    2. Email is only accessible at random times (for 15 minutes every 3-4 days) from my office computer.  IT swears nothing has chnaged, but when you rolled out the new format, I get the TLS handshake....endless non-connection.  When I try to access other parts of your website, they work.  Why not email?  Aren't you an ISP???!!     3. Does anybody at Comcast actually use their own service?  How?   4.  Nobody will respond to this because you're Comcast.  However, canceling is a thought now, even though all ISP's operate at a very low level.  You guys have managed to lower the bar in America for internet services - congratulations!  I should move to Kenya to get better internet service.   ... View more

I'm sorry to hear you are/were having issues. I had someone check on this for you, and had them clean up some things on our end. Can you let me know if you are still having issues?   Thank you ... View more

@brylaw It looks like something was stuck in your configuration. We've flushed all your tables and you should be good to go as far as the groups are concerned. For the TO address problem, if you are still having an issue can you send me a PM with the address in question so we can take a look?   @JohnH1 You are on the new email platform so your issue would not be the same. You should not be seeing the same thing as brylaw posted. Can you elaborate here, or PM if you like so I can investigate your specific issue further?   @Latoque  Thank you for bringing this to my attention.   Brett ... View more

Hello, I'm sorry for your frustration, and believe me I hear you. This has been a hard problem for us to nail down as it is very transient. It doesn't happen to anyone in any consistent pattern. However, that being said we believe we have a solution to this issue and we are currently testing it and working it in to our next release. Believe it or not we really do test things and we want to make sure that fixing this doesn't break something else when composing email.  With testing and everything involved we hope to have the fix released in the next couple of weeks.    Thank you in advance for your patience and your understanding. We DO hear you, and we are working on it.   Brett ... View more

It sounds like you may be having issues with outbound spam filters. For assistance with this issue, please reach out to Customer Security Assurance.   The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as   bots ), online fraud and other security issues. Business Hours:   6:00am - 2:00am EST, 7 days a week Contact:   1-888-565-4329 ... View more

Hello all, Thank you for bringing this to our attention. We found an issue of one of the server redirects affecting a small subset of our customers, and unfortunately it seems you were part of that set. Our apologies for that. We have corrected the issue and put in some alerts for the future so it shouldn't happen again.    This should now be resolved for you. If you are still having issues, please log out, clear cache and cookies, and try to log in again.       ... View more

Hello,    Thank you to those who replied with your browser version, it was critical in assisting our trouble-shooting efforts.  We have identified an issue with older browsers before Safari 11 where sending a message   saved the message to drafts instead of sending it. If you have the most up to date browser the send issue will not affect you.  We realize that not everyone can, or wants to update to the latest browser and we have come up with a   fix   and are in the process testing so we can safely implement it   overnight.  Thank you again for your assitance and your   understanding.    Brett ... View more

Hello,    Thank you to those who replied with your browser version, it was critical in assisting our trouble-shooting efforts.  We have identified an issue with older browsers before Safari 11 where sending a message   saved the message to drafts instead of sending it. If you have the most up to date browser the send issue will not affect you.  We realize that not everyone can, or wants to update to the latest browser and we have come up with a   fix   and are in the process testing so we can safely implement it   overnight.  Thank you again for your assitance and your   understanding.    Brett ... View more

Do you have an ad blockers or toolbars?  ... View more

This usually occurs when IE has Compatiblity Mode turned on.   Please turn off Compatibility Mode, and remove Comcast.net or Xfinity.com from the compatibility lists.  ... View more

Taking Latoque's warning one step further, it sometimes makes more sense to create a new user (you can have up to 7 email addresses on your account) instead of changing. Realize that if you change your address ANY email sent to the old email address will bounce, so you risk not getting any legitimate mail you are looking for. If you create a new user you can take the time to transition your addresses without fear of missing important emails, or someone else taking your old address after a time and getting emails for you.   Just my two cents ... View more

Can you tell me what you are using to check/send your email? Webmail? Outlook? Apple Mail? Mobile Phone?   Thank you ... View more

You have email forwarding turned on in your Comcast account.   To turn it off, Click on Preferences, Look for Email Forwarding. Click Edit   You can modify or disable forwarding from there.   ... View more

You can!   For more information please see the following help article - Using Comcast Email if You've Disconnected Your Service ... View more

Please be advised that the correct setting for IMAP connections is imap.comcast.net.   While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting.   The correct settings for IMAP can be found here How do I manually set up IMAP? ... View more

Please be advised that the correct setting for IMAP connections is   imap.comcast.net.   While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting.   The correct settings for IMAP can be found here   How do I manually set up IMAP? ... View more

Please be advised that the correct setting for IMAP connections is   imap.comcast.net.   While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting.   The correct settings for IMAP can be found here   How do I manually set up IMAP? ... View more

Please be advised that the correct setting for IMAP connections is   imap.comcast.net.   While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting.   The correct settings for IMAP can be found here   How do I manually set up IMAP? ... View more

Please be advised that the correct setting for IMAP connections is   imap.comcast.net.   While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting.   The correct settings for IMAP can be found here   How do I manually set up IMAP? ... View more

Please be advised that the correct setting for IMAP connections is   imap.comcast.net.   While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting.   The correct settings for IMAP can be found here   How do I manually set up IMAP? ... View more

Please be advised that the correct setting for IMAP connections is   imap.comcast.net.   While imap.email.comcast.net will work at the moment, it is not an official setting and will become unavailable in the future. Once that is removed it will cause issues for anyone using this setting.   The correct settings for IMAP can be found here   How do I manually set up IMAP? ... View more

Your PST file definitely sounds corrupt. You need to follow directions from Microsoft such as this https://support.microsoft.com/en-us/help/272227/how-to-repair-your-outlook-personal-folder-file-pst There's nothing that can be done on the Comcast side. ... View more

It appears that you are encountering a very specific issue with Outlook. It looks like your pst file is corrupted. Did you run the scanpst tool like the error message said?  ... View more

It sounds like you might have your inbox set to Conversation View. You can easily turn on or off Conversation View by following the instructions on the FAQ located here - https://connect.xfinity.com/appsuite/apps/faq/index.html#turnOffConversationView ... View more

If your email clients are configured using IMAP this should be the default behavior. (Most are set to this by default)   For more information you can read this Where can I learn about POP and IMAP? ... View more

Anything sent to the old address would not be delivered since that mailbox address technically no longer exists.   ... View more

If your Inbox is in Vertical or Horizontal view when you double-click an email and it will open up in its own window and you will be able to use an x to close it. (You can also use this method to have multiple emails open at once. Just open an email, click mail, then open a different email.)     ... View more

You can easily drag and drop a contact from your address book into a group you have created (How do I add a contact to a group?)  You can also modify group membership while editing a contact by typing the group names into the Groups field on the edit contact page.     @jenbakewell wrote: I want to add more contacts to a previously formed group   ... View more

Can you post a screenshot of what you are encountering? (Block out your email address) ... View more

Have you checked your Spam folder? ... View more

Hello,    Please try clicking the little triangle next to the INBOX, not just next to My Folders. I think you will find a large amount of folders there. It is possible that because of the large amount of folders it make take a bit for your browser to show them all depending on network connection, computer power, etc.   ... View more