None of the channels are working on one of my boxes. The menue comes up but all channels are not available. All channels give the S0a00 error. The other box is fine. I have tried the troubleshooting steps including unplugging the power cord and waitng a few minutes and plugging back in but that doesn't help. I have let it be turned on all night but the channels never come up.
The power light and data lights are lit up. I even unplugged the cable going to that box and plugged it into the box that is working and it works fine so both cables are working and connected well. When I try the onling troubleshooting and a signal is sent to the box I get a message that says "We couldn't reach your box". The TV I am using has to use the AV 5 cord connection and it was working with that but suddenly quit and hasn't worked for several days. It's a fairly old box. The number on the front of the box is RNG150N.
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