This is pretty ridiculous that I actually believed upgrading to X1 would solve some of my ongoing Comcast problems! I feel it only got worse!!!! For the past 6 days, I have not been able to watch anything on demand after 10pm. At first I thought it was just a one time thing & it would resolve itself & not happen again but then it happened the next night, & then the next, & then the next & so on. I've been able to watch on demand during the day with no problems. I've tried resetting the box, restarting it & had a refresh signal sent. Nothing sees to be working. Also, around this same time I've noticed that when the on demand isn't working the blue light on my box turns green. I checked into the box setting & nothing seems to have changed since I originally set the box up when we received it, so I'm not sure what is going on. I would like this problem to be fixed immediately! It's extremely frustrating paying you all my hard earned money & not receiving parts of my services. It's just seems to be one problem after abother to the point that I absolutely HATE calling & speaking to someone who keeps asking me the same questions over and over while repeating everything I'm saying. It obviously seems like your employees are following a script of some sort & that does not make calling for tech support enjoyable one bit! & to top it off by the end of the call, my problem is resolved but 15 mins I'm back on the phone being annoyed once again with the same problem. It shouldn't be this way when I'm paying for a service. You're duty as a company is to provide myself & your many other customers the service they are paying for. It's truly not fair for us! It's a complete rip off! I'm sure I'm not the only one who feels like Comcast is a scam & just stealing money right out of my pocket.
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