About Zman87

Has anyone heard from ComcastEric in their PMs lately. No response since beginning of October. I know he said they were busy. Just curious. I have had an x1 box since February. That is how long I've had this sound drop issue for. Very ridiculous. It has potential to be a great system, but not quite there. ... View more

I have this issue with mtv channel occasionally, fix is to change channel and then go back to mtv. Another ridiculous issue with this x1. Have had system almost a year and still no solution to these audio issues. ... View more

ComcastEric - please check your messages and get back with me regarding the build you sent to my box. ... View more

I realize that. Most companies share that same approach. Needed to vent. ... View more

ComcastNeal, if your company is aware of these issues and no current solution, then I consider that a failure in delivery of service. If your going to deliver what I would consider 75% service reliability, I would expect to see that reflection in my bill. I'm in Metro Detroit area. I'm paying $110/month, which I think is a bit much for sub-par service. Add to that, when I call to complain, I've had reps say please hold, place me on hold, then hang up. Or say, "a rep will call to take a complaint", I never hear back. Or sales reps who have no clue about the services they are selling you on the phone. In my case, four different reps between billing and customer service said I would be paying four different prices, one said double play, one said triple play. When I finally spoke to someone in America, that mess was at least resolved. I'll give it a little longer, but maybe it's time to drop. ... View more

Signals were checked by tech, they were good. Being that it happened last time I upgraded boxes before x1 and was fixed by changing brand of box, lady at xfinity store had suggested; I know it has to be box issue since it started again upgrading to this x1 box. The only thing optical cable fixed was getting rid of pop noise when pausing on demand, etc. Pop is due to 5.1 to 2.0 when you pause and then back again. Buy Ray player indicates on tv when audio changes. Each time an stop? Audio drop occurs blu Ray also indicates 5.1 on screen which would lead me to believe it's a brief loss of connection or something between blu Ray and cable box. ... View more

This audio dropout is ridiculous. No one from Comcast on phone or in person has a clue. As I write this I have a had two audio drop outs. More like someone turned volume by half for a split second. Happens on any channel. Panasonic plasma st55, Sony blu Ray 5.1, hdmi from x1 to blu Ray and then hdmi from blu Ray to tv. Tried optical no difference. I also get pop noise in between commercials while watching on demand. I have had a pace and two Samsung x1 boxes. Arris not available in non dvr x1 according to Comcast. I had this same audio problem when going from old large gray Comcast box to smaller non x1 black boxes. Fix was switching from a Motorola to arris. Problems back now with this x1 stuff. The menu and voice remote cool, but if no fix soon I'll be done with Comcast. 3rd drop down just occurred as I finish this post. Ridiculous! ... View more