Continuing my previous post...
Another month has gone by without on demand, but being charged for it. Signals sent to our house, supposedly. Nothing can be done from inside home that hasn't been tried many times. It's been almost three months now, with this never changing situation. In that time, we have started watching TV on our PHONES, had to purchase a bluetooth speaker so we could all hear. Every morning used on demand for a work out video...that's gone! Had to go out and BUY one...which was NOT the one I use. Also, purchased an Amazon firestick because of this....unfortunately our whole house does not have TV's that accommodate this toy. We pay $200 a month! just to watch TV. We do not have any kind of bundle., and will not do that, do to the fact that, one Xfinity service being messed up, is enough. Email and internet...supplied by other companies. Our faith in this company is wanning. Household is pressuring me to just get a Dish., because, enough is enough. We pay way tooo much for this time consuming, exhausting, frustrating loop we're stuck in. I'm sure we're not alone.
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We have had the same problem here in our area/Tamarac Florida, for over a month, or more! Cannot access On Demand, but we're paying for it. We were ALSO told that we have a problem in our area, by a tech/said the problem was OUTSIDE and that it would be fixed in a few days which was more than 3 WEEKS AGO! Tech was at our house because we were sent a letter that advised to get new boxes, which we did and are now paying MORE for. Old boxes by the way, worked fine, and we had no problem with watching anything we wanted to including on demand. Ever since the new boxes...accessing On demand is a nightmare. Yes...we have performed all the instructions as to what to do 'inside' to get it back here. $200 every month deserves a refund!
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We have an LG TV....and a Silver Remote with Red Ok button. It was working fine...batteries changed, etc.
After turning the TV and cable box off....if we try and turn on the system with the remote within a minute or two, it goes back on
If we use the remote to turn off the system.....and leave it off for a few hours...
It won't sync/pair. Either the TV goes on without the cable, or the reverse.
It takes almost an hour to get the right combination of codes etc., go get the
system meaning the box and the TV back on.
It's been such a nightmare....that we don't turn this TV off anymore.
Not a good thing.
Should be call a repairman? Is there something we can do on our own?
The remote does work, once we get it paired back up....doesn't that say
that it's not broken for want of a better word?
Any help/suggestions that we can get, would be GREATLY appreciated.
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