They should have given you 2 codes... the 1st is the unlock code which never seems to work, the 2nd is the unfreeze code. That's the one that usually works with Samsung. Keep calling till they give that to you and don't enter the one you have anymore or you will lock yourself out.
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I took my XS Max in to upgrade on Tuesday... I got there before the store opened and waited but they didn't have any in stock which I pretty much expected. I also knew their delivery days are Tuesday and Thursday so I told Z**e I was going to to come back and he told me what time UPS usually shows up. I thought it was going to be a long day of waiting so I went across the parking lot to Panera and got a latte & bagel. When I came out the UPS truck was next door at Chuck E Cheese... I went over and asked him if he'd be going to Xfinity & he said yes he had a few boxes for them. So I went back over the Xfinity, told the greeter I was going to sit on the bench until UPS delived & then he could let Z**e know I was there. 10 minutes later he called me over and told me only 2 came in... one was a black iPhone 11 Pro 512gb and the other was the iPhone 11 Pro Max 256gb I wanted, except it was black and I loved my gold Max. I upgraded to the black anyway and have no regrets. I use a pink case so all you can see is the black camera and that was ugly no matter what color. It may be ugly but it's amazing. 🙂 Sorry for being long winded but Z**e told me the green is back ordered well into November. If you can do what I did you have a better shot of getting it sooner. Good luck.
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