Xfinity Community Forum

Internet issues with Netgear C3700-100NAS

Hello lately I am having problem with the internet. My connection is not reliable at all.I want to know why this is happening? All of this started like 4 to 5 months ago.My internet plan is 300mbps. and currently I'm getting like 35mbps.Startup ProcedureProcedureStatusCommentAcquire Downstream Chann

UpdateThe technician came. He tested the connection with a modem and an app on his phone. He connected his modem to the cable before the splitter. Then he told me that the connections was good and that on his app show that I have 4 bars and that norm

Internet issues with Netgear C3700-100NAS

Hello lately I am having problem with the internet. My connection is not reliable at all.I want to know why this is happening? All of this started like 4 to 5 months ago.My internet plan is 300mbps. and currently I'm getting like 35mbps.Startup ProcedureProcedureStatusCommentAcquire Downstream Chann

Update: Technician is coming tomorrow to check out the connections. I will update after that.

Internet issues with Netgear C3700-100NAS

Hello lately I am having problem with the internet. My connection is not reliable at all.I want to know why this is happening? All of this started like 4 to 5 months ago.My internet plan is 300mbps. and currently I'm getting like 35mbps.Startup ProcedureProcedureStatusCommentAcquire Downstream Chann

Hi @BruceW Hope you are doing well.My problem is just getting worse. I did not upgrade yet my modem. I check the connections outside my apartment. First pic: the cable is coming through neighborhs backyard and you can see in the pic that have that u

Internet issues with Netgear C3700-100NAS

Hello lately I am having problem with the internet. My connection is not reliable at all.I want to know why this is happening? All of this started like 4 to 5 months ago.My internet plan is 300mbps. and currently I'm getting like 35mbps.Startup ProcedureProcedureStatusCommentAcquire Downstream Chann

Thanks again @BruceW! I will update this when I get the new modem.

@jodarove wrote: ... So far everything is working fine. ...Good to hear! Quite a few posters here who upgraded to DOCSIS 3.1 modems capable of Gigabit service have reported an odd problem: all the modem's signal specs look good, but the modem experie

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Internet issues with Netgear C3700-100NAS

Hello lately I am having problem with the internet. My connection is not reliable at all.I want to know why this is happening? All of this started like 4 to 5 months ago.My internet plan is 300mbps. and currently I'm getting like 35mbps.Startup ProcedureProcedureStatusCommentAcquire Downstream Chann

Thanks @BruceW ! So far everything is working fine. I'm planing on getting this modem SURFboard® SB8200 DOCSIS® 3.1 Gigabit Cable Modem. I get this upgrade should be ok? Oh and here is the log:TimePriorityDescription2020-11-10, 20:23:32Critical (3)St

Internet issues with Netgear C3700-100NAS

Hello lately I am having problem with the internet. My connection is not reliable at all.I want to know why this is happening? All of this started like 4 to 5 months ago.My internet plan is 300mbps. and currently I'm getting like 35mbps.Startup ProcedureProcedureStatusCommentAcquire Downstream Chann

Hello, and thanks for the information.I got a new coaxial cable and now it looks like this. Is this better? what supposed to be normal or acceptable? Startup ProcedureProcedureStatusCommentAcquire Downstream Channel555000000 HzLockedConnectivity Stat

There are at least 2 problems:https://www.xfinity.com/support/devices/ rates the C3700-100NAS for use with plan speeds "Up to 283 Mbps". Using devices on speed tiers for which they are not approved tends to produce unpredictable results.Half of the d

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Internet issues with Netgear C3700-100NAS

Hello lately I am having problem with the internet. My connection is not reliable at all.I want to know why this is happening? All of this started like 4 to 5 months ago.My internet plan is 300mbps. and currently I'm getting like 35mbps.Startup ProcedureProcedureStatusCommentAcquire Downstream Chann

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