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About L0gan584
since
12-29-2015
08-07-2019
L0gan584
Frequent Visitor
10
Posts
6
Kudos
0
Solutions
05-28-2019
02:26 PM
Chatted with customer service again. He said that he " double checked with our higher department and they confirmed that in your area (Northeast Division) Manage Plan is only available for Internet-only customers. All other Northeast Division customers who have double or triple play will be referred to 1-800-Xfinity."
And looking at the screencap from the My Plan page below, hovering over the Manage Plan links actually reveals they are directly sending me to a sorry/error page (https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN3002). So anyone who says this is a glitch or that Xfinity is working on it is lying or uninformed.
... View more
05-23-2019
02:49 PM
The Xfinity website does not allow me to manage my plan, my channels, or my equipment online and my bill keeps going up. I cannot edit or view the specifics of my plan so I cannot compare my current plan to other available plans/packages that may be cheaper or have different features. On this page: https://www.xfinity.com/buy/plan/myPlan there are two MANAGE PLAN links, a MANAGE CHANNELS link and a MANAGE EQUIPMENT link. They all bring me to a page titled SORRY (https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN3002 or https://www.xfinity.com/error/buy/sorry?errorCode=plan-error) with one of following messages:
Want to make changes to your Xfinity plan? We can help. Just call 1-800-XFINITY.
We're sorry. Please call 1-800-Xfinity and one of our friendly and knowledgeable representatives can help.
Being brought to an error page that says I have to call Xfinity, defeats the purpose of using the website. Plus, I want to be able to see all options in front of me, not have them read to me over the phone.
There are tons of posts about this issue dating back years, even in this very forum, so it cannot be specific to my account or browser or computer. It appears that Xfinity has deliberately hobbled their website to prevent us from managing our plan online, because this can't be a 'glitch'.
I have a Triple Play package that came with:
Digital Premier 260+ Channels
Blast!® Internet Download speeds up to 250 Mbps
XFINITY Voice Unlimited US & Int'l Calling
but I don't use/need the landline, I have a single TV and a small number of devices that connect to the internet, why is my bill steadily approaching $200?
Your website and customer service are severely lacking and I am considering switching to a different provider that just became available in my building.
I need my bill reduced or I may have to downgrade or even discontinue my service with Xfinity because I cannot afford these prices.
... View more
The Xfinity website does not allow me to manage my plan, my channels, or my equipment online and my bill keeps going up. I cannot edit or view the specifics of my plan so I cannot compare my current plan to other available plans/packages that may be cheaper or have different features. On this page: https://www.xfinity.com/buy/plan/myPlan there are two MANAGE PLAN links, a MANAGE CHANNELS link and a MANAGE EQUIPMENT link. They all bring me to a page titled SORRY (https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN3002 or https://www.xfinity.com/error/buy/sorry?errorCode=plan-error) with one of following messages:
Want to make changes to your Xfinity plan? We can help. Just call 1-800-XFINITY.
We're sorry. Please call 1-800-Xfinity and one of our friendly and knowledgeable representatives can help.
Being brought to an error page that says I have to call Xfinity, defeats the purpose of using the website. Plus, I want to be able to see all options in front of me, not have them read to me over the phone.
There are tons of posts about this issue dating back years, even in this very forum, so it cannot be specific to my account or browser or computer. It appears that Xfinity has deliberately hobbled their website to prevent us from managing our plan online, because this can't be a 'glitch'.
I have a Triple Play package that came with:
Digital Premier 260+ Channels
Blast!® Internet Download speeds up to 250 Mbps
XFINITY Voice Unlimited US & Int'l Calling
but I don't use/need the landline, I have a single TV and a small number of devices that connect to the internet, why is my bill steadily approaching $200?
Your website and customer service are severely lacking and I am considering switching to a different provider that just became available in my building.
I need my bill reduced or I may have to downgrade or even discontinue my service with Xfinity because I cannot afford these prices.
... View more
03-03-2019
05:49 PM
While watching many of the scripted shows from Comedy Central (Broad City, The Other Two, Corporate) the commercial breaks start too early. After comparing a DVR recording to the Explicit episodes On Demand, it looks like shows are cutoff about 5 seconds too early. This happens during every On Demand commercial break. There are lines that have been cut mid sentence or even missing alltogether. Given that these are comedy shows, these lines are often jokes that are left incomplete. I haven't noticed this on other networks. Has anyone else seen this issue?
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01-19-2019
09:23 AM
No, I specifically said non-live shows. I am taking about recording episodes of a TV series.
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01-18-2019
10:30 AM
Per the link below, the only options (for non-live shows) to extend or pad your recording time are 1, 5 or 30 minutes. Having the options jump straight from 5 to 30 minutes isn't enough and there should be some options inbetween. Other stop times like 7, 10, 15 and/or 20 minutes need to be included because sometimes 5 minutes isn't quite enough and 30 is way too much.
Change the Start or Stop Time of a Recording on Your X1 DVR
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11-27-2018
09:30 AM
1 Kudo
The website still does not allow me to manage my plan online and my bill keeps going up. I cannot edit or view the specifics of my plan so I still cannot compare my current plan to other available plans that may be cheaper or have different features. Every time I click on Manage Plan or SHOP/UPGRADE, I am just brought to an error page that says I have to call Comcast, defeating the purpose of using your website. There are tons of posts about this issue dating back years. It appears that Comcast has deliberately hobbled their website to prevent us from managing our plan online, because this can't still be a 'glitch'.
I have the triple play but don't use/need the landline, I have a single TV and a small number of devices that connect to the internet, why is my bill steadily approching $200? Your website and customer service are severly lacking and I am considering switching to a different provider that just became available in my building. I need my bill reduced or I may have to downgrade or even discontinue my service with your company because I cannot afford your prices.
... View more
Labels:
04-09-2018
08:48 PM
That's very dissapointing, I valued that feature and immediately noticed it when it was removed. Pretty typical Comcast behavior
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03-08-2018
11:51 AM
@ComcastBrittany wrote:
Hi Troika88, pausing a mobile device in xFi will prevent the device from accessing the internet while it is connected to your home network, but you will still be able to make and receive regular calls over cellular.
If the mobile device disconnects from your home network, it will be able to access the internet through a cellular data network or through nearby WiFi hotspots and unsecured networks.
Then what is the point? Every time you "pause" a mobile device, they could end up using cellular data, possibly incuring more charges, and the device can of course still access everything, so you haven't paused anything. Using this function on mobile devices just seems pointless and costly.
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